The beach was disgusting, the entire place smells like boiled eggs or cabbage, the food is not what I expected.

The room was comfortable, the pools were nice.

Stayed in July 2025

The staff everyday try to sell us a kind of travel club. They hijacked our entire first morning, taking us to another breakfast, the VIP area and spent hours explaining about this travel club. The price is high and I couldn't afford to invest in it at that moment. If you can, run away so you don't waste your entire morning! But be careful, they are very seductive.

The place is new and very comfortable, had everything that we need, nice choice foi honeymoon. The shower was cold at first, but they fixed it. A fair price for what they offer. We also loved the restaurants (you need to book online in advance: https://serenade.stay-app.com/)

Stayed in June 2025

Beautifull and very clean.

Stayed in June 2025

The staff sometimes is not friendly enough and looks tired and overwhelmed. The service and the food in a la carte restaurants is far from what you expect of fine dining, everything was very average. The ocean is very shallow.

Great hotel, tasty food, nice beach, free bars, big rooms

Stayed in April 2025

CLUB/BUFFET/ENVIRONMENT

I HAD A GREAT TIME. I LOVE EVERYTHING ABOUT THE RESORT.

Stayed in March 2025

We didnt like at all that the staff want too nice,they look mad,angry and uncomfortable. Few of them were the exception

We loved that the location want too big and we can easily move everywhere without long walks. Restaurants were great. Buffet has a great variety of food to choose from

Stayed in March 2025

There were lots of mosquitoes outside our room, and a few inside.

This hotel is worth the money! We tried the Dominican food at the buffet, the steak restaurant and the hibachi restaurant- all were very tasty. There was also a snack shop on the beach that made delicious small bites as well. Every day and night, there’s some form of entertainment going on so you won’t be bored. The staff were very friendly and professional - especially the waiters at the sports bar. The Serene Spa was one of the highlights of our trip, and the rooms were clean and spacious.

Stayed in March 2025

I didn't have wash cloths in room and had to ask multiple times The people selling time shares lying to us about a survey or 10 minutes of questions. We stayed there for an hour going back and forth. Ridiculous. I don't prefer the man made Beach. There was alot of seaweed and fish in the water. My swimup was always cold. You pay so much money and it was colder than the regular pool I didn't get to enjoy it as much and it's not really private or exclusive to just our room

Cleaners were great. My room was very clean The restaurant staff and staff at the bar were awesome. The Cut restaurant was pretty good The Buffet was good they had different options every night and the Mexican buffet was pretty good. Entertainment was good and the Disco was hilarious. We had alot of fun there. This hotel has alot of nice things. I feel for what you pay the service needs to be elevated a bit more.

Stayed in February 2025

The food was sub par. The amenities weren't on par with other close by resorts. There aren't any hot tubs or jacuzzi in the room or at the pools. The reception wasn't responsive. There were sales guys everywhere.

The beach, the ease of getting to the hotel from airport.

Stayed in February 2025

This property is all inclusive, but the food and drinks are not very good.

New and beautiful. We had a beautiful room with a great balcony and view. The staff is very nice and attentive.

Stayed in February 2025

They solicit a LOT on this resort. They’re promoting their new VIP section, men with excursions and tours info approach you all day, and the spa staff also approach you to book massages. It’s just a lot and it’s all day everyday. You cannot walk through the resort without being bothered by someone. This is our second time coming here and we were hoping the first time was a fluke but it was a repeat, which was disappointing. I highly recommend setting up a concierge desk.

25 minutes from PUJ Airport. The check-in and check-out process was easy and the resort staff were great. Rooms are spacious and the entire property is maintained very well. They have several restaurants but the main buffet hall is the best. Great variety and tasty in comparison to other resorts I’ve been to.

Stayed in February 2025

Construction Reservation for restaurants Drinks sometimes

Food Relaxed Upgrade

Stayed in December 2024

Nice food and nice beach

Stayed in January 2025

The quality of food, especially desserts and steak house, needs improvement. Additionally, the Japanese restaurant was too noisy during the show.

All restaurants pools and activities

Stayed in January 2025

Limited late night food options and room service menu. Difficult to get assistance in room (I.e. extra towels, iron), would take hours sometimes.

Beautiful resort. Friendly staff. Rooms were great.

Stayed in December 2024

Average food, cocktails. A lot of seaweed on beach.

Good kids club, pool, sunbeds.

Stayed in December 2024

Instructions should be clearer at reception in a printed pamphlet for easier checkin in multiple languages. E.g. - guests should know their's housekeeping but bathrobes will be changed only once - guests should be told dinner reservations can be made 3 days in advance things like that

Food was great. no complaints

Stayed in December 2024

What i didn’t like about the property was that when I ask them to clean my room they didn’t clean it

Everything

Stayed in December 2024

No complaints

Friendly Staff

Stayed in December 2024

Avoid Xpand sales pitch at all costs! - Xpand sales pitch was a complete waste of 2h of our time: We arrived in the evening and the gentleman welcoming us told us that he will meet us next morning, give us a tour of the hotel and give a welcome gift. We set up then he was busy with other people, we waited but he disappeared. We set another time, he did not show up. Third time we met he said someone else will give tour, and tell about some membership. We went upstairs (with an infant being in a great mood). they promised we can leave any time if we want, but the sales pitch was quite aggressive. - After meeting a couple people, some guy brought us across the whole hotel to show "something", just to visit the rooftop bar, which we had visited already. Then we went back to the main building to discuss some discount. All these times they were drilling with questions about our occupations, which countries we visited last few years and how much we spent there. At some point they started asking the 3-rd time over which countries we visited last. 1h20min into the sales pitch we were already extremely tired of this all: we wasted a ton of time without even hearing a discount offer. Around this time our infant started crying from being bored and we asked them to wrap up shortly. They didn't even try to wrap it sooner regardless of a crying baby. After us pushing to end it soon, they finally started talking numbers. They offered some deals with, starting with $8,000 over 4 years, for some hotel discounts from this Xpand over the next 15 years. We would have listened them more carefully if they haven't wasted 2h of our time, depriving us from going to a beach. Also, considering it was a total lie about a 15 min presentation, I couldn't trust them that this "investment" (actually, a "huge expense") would be even half worth of what they promised. the gifts we got were Xpand bag, water container and a sun hat.

- the hotel is great, with many food and drink/cocktails options - food was delicious (except for the Mexican restaurant, which is not worth your time) - nice beach in front of the hotel - nice pools - there is an online way to schedule restaurants and request amenities, etc (e.g. an extra towel if needed) - people were friendly (excluding the Xpand salespeople: stay away from them!) - almost no moskitos - Preferred club rooftop, private pool and private beach area were very nice

Stayed in December 2024

Modern, friendly attentive staff and just a beautiful hotel

Stayed in November 2024

The door to my room did not close on itself properly so when i came back to my room it was easy to forget because this type of door is made to close on itself. The lock to the patio was broken, but i was on 2nd floor so i did not mind.

the pool was really nice, lots of activities. The staff are very nice. Food is not bad.

Stayed in November 2024

Room service small menu & close early

Family friendly

Stayed in November 2024

People selling services all over the place!

Stayed in November 2024