Reviews of Secrets Royal Beach Punta Cana - Adults Only - All Inclusive 5 stars
Avenida Alemania S/N El Cortecito Beach, Bavaro, 23000 Punta Cana, Dominican Republic
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff that dance in the hall at the end of the evening were exceptionally nice people and do a great job.
Having to pay for the Cabanas as in some cases thet were not in great condition for dirty. I found it hard to get change for the pesos from the atm. When I went to get 200 dollars from the exchange, they wanted 38usd commission which was crazy, after all, the money was for tipping the staff.
Dear Philip, We sincerely appreciate your feedback regarding our hotel staff. We are glad to hear that you enjoyed their performance. However, we regret that you experienced issues with the Cabanas and the currency exchange service. Your experience is important to us, and we will take your comments into account to improve our services. We look forward to having the pleasure of hosting you back in the near future. Best Regards Secrets Royal Beach Punta Cana
Dear Philip, We sincerely appreciate your feedback regarding our hotel staff. We are glad to hear that you enjoyed their performance. However, we regret that you experienced issues with the Cabanas and the currency exchange service. Your e… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe water features and diverse entertainment.
The peddlers on the beach.
Dear Greggory, We would like to thank you for sharing your experience at the Secrets Royal Beach Punta Cana. We are thrilled to know that Marquel exceeded all your expectations and those of your friends. Our entertainment team works hard to ensure our guests have an unforgettable experience, and we are pleased to have achieved our goal with you. We would also like to thank you for highlighting the variety of water games and entertainment we offer. We look forward to having the pleasure of welcoming you again in the near future. Best Regards Secrets Royal Beach Punta Cana Team
Dear Greggory, We would like to thank you for sharing your experience at the Secrets Royal Beach Punta Cana. We are thrilled to know that Marquel exceeded all your expectations and those of your friends. Our entertainment team works hard t… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe facility as a whole. The vibe was lit.
Room service had trouble getting our order right several times.
Dear Yolanda, We appreciate your feedback about the atmosphere of our hotel and are glad to hear that you enjoyed the facilities. However, we regret that the room service did not meet your expectations regarding your order. Please rest assured that we will consider this to improve our service. We look forward to having the pleasure of hosting you back in the near future. Best Regards Secrets Royal Beach Punta Cana Team
Dear Yolanda, We appreciate your feedback about the atmosphere of our hotel and are glad to hear that you enjoyed the facilities. However, we regret that the room service did not meet your expectations regarding your order. Please rest as… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGreat location and excellent food. Many restaurants with high quality a diverse food.
When we arrived they tried to have us upgrade the rooms for $$ which we didn’t want but they had to waste 10 minutes convincing us before they told how much we need to add. Eventually they asked for additional $220/night. Also, we booked the ocean view room but we received a “barely ocean view” room as the once you can actually see the ocean are the ones they want you to upgrade. Also, they told us that they will give us a 50 min “FREE” massage as an anniversary gift but it is a trick. They wanted to sell us a membership package and have a 90 minutes presentation BS during our breakfast. We turned them off.
Dear Demi, We sincerely appreciate your feedback regarding your recent stay at our hotel. We regret that your experience was not entirely satisfactory. We will take your observations regarding our room upgrade policy and massage promotions into consideration, as our goal is to provide a pleasant experience without any pressure. Your comments are very valuable to us. Thank you again for your feedback. We look forward to hosting you again. Best Regards Secrets Royal Beach Punta Cana Team
Dear Demi, We sincerely appreciate your feedback regarding your recent stay at our hotel. We regret that your experience was not entirely satisfactory. We will take your observations regarding our room upgrade policy and massage promotion… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewFacilities, pools, rooms, restaurants were all clean and comfortable.
The beach was riddled with all sorts of party boats and other activities. Really killed the relaxation.
Dear Jose, Thank you for your feedback and for highlighting the cleanliness and comfort of our facilities, pools, rooms, and restaurants. We’re sorry to hear that the beach atmosphere did not meet your expectations for relaxation. We understand how important a peaceful environment is and will consider your comments as we continue to improve the guest experience. We truly appreciate your visit and hope to have the opportunity to welcome you back in the future under more enjoyable circumstances. Best Regards Roberto Iglesias General Manager
Dear Jose, Thank you for your feedback and for highlighting the cleanliness and comfort of our facilities, pools, rooms, and restaurants. We’re sorry to hear that the beach atmosphere did not meet your expectations for relaxation. We unde… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe food
My money was stolen out my my room
Dear McKenzie, We are truly sorry to hear about your experience. The security and comfort of our guests are our highest priorities, and we take situations like this very seriously. We strongly encourage our customers' care department to haven’t already, so we can thoroughly investigate. We would also appreciate more details regarding the food so that we can better understand and address your concerns. Your feedback is important to us and helps us to improve every aspect of our service. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future. It would be our pleasure to have the chance to redeem your confidence in our resort and services. Sincerely, Secrets Royal Beach Punta Cana
Dear McKenzie, We are truly sorry to hear about your experience. The security and comfort of our guests are our highest priorities, and we take situations like this very seriously. We strongly encourage our customers' care department … Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 December 2024 · Stayed in November 2024
Verified reviewThe room was lovely, and the pools.
Smoking - cigars in particular is permitted everywhere. Including in the pool. No consideration for non smokers.
Dear Linda, We want to thank you for choosing our resort as your host during your recent gateway to our destination. We regret to hear of the issues you encountered during your recent stay and hope you will accept our sincerest apologies. We take your feedback very seriously and will work to improve our service in all areas. We are confident that your experience with us will be enjoyable, and we look forward to the opportunity to welcome you back to our resort and service. Best Regards Roberto Iglesias General Manager
Dear Linda, We want to thank you for choosing our resort as your host during your recent gateway to our destination. We regret to hear of the issues you encountered during your recent stay and hope you will accept our sincerest apologies.… Show more
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewEverything
None
Dear Manuel, Thank you so much for choosing Secrets Royal Beach Punta Cana and for sharing your wonderful experience with the Booking community. Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future. Best Regards Roberto Iglesias General Manager
Dear Manuel, Thank you so much for choosing Secrets Royal Beach Punta Cana and for sharing your wonderful experience with the Booking community. Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptiona… Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewThe property was beautiful, clean and the staff ws very friendly
Dear Khalif, Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. We're delighted to have been able to make your stay so enjoyable. We're always striving to provide a high quality of service and we're pleased to say that we've succeeded in doing this. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future. Best Regards Roberto Iglesias General Manager
Dear Khalif, Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. We're delighted to have been able to make your stay so enjoyable. We're always striving t… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewVery private, very serene and very clean
Dear Laureen, We want to express our sincere appreciation for choosing us as a host for your most recent vacation experience and for sharing your comments with us. Your 10/10 rating brings us great joy and confirms our commitment to delivering exceptional service. This is the kind of experience we strive to deliver to all of our guests. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back soon. Best Regards Roberto Iglesias General Manager
Dear Laureen, We want to express our sincere appreciation for choosing us as a host for your most recent vacation experience and for sharing your comments with us. Your 10/10 rating brings us great joy and confirms our commitment to d… Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewWe couldn’t eat for 3 days because we didn’t have a “reservation “
Dear Brown, Thank you for choosing Secrets Royal Beach Punta Cana as your host and sharing your experience. We want to apologize for the inconvenience caused by not being available in our restaurant during your stay. Please be certain that all your feedback has reached our relevant department to work in the opportunity areas mentioned in your review. We sincerely regret that you were not satisfied with your stay at Secrets Royal Beach Punta Cana. We hope that you will reconsider and give us a second chance in the future to prove to you that we can provide a truly memorable experience. Regards Roberto Iglesias General Manager
Dear Brown, Thank you for choosing Secrets Royal Beach Punta Cana as your host and sharing your experience. We want to apologize for the inconvenience caused by not being available in our restaurant during your stay. Please be certain … Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewStaff was always welcoming. Mexican restaurant was best quality/taste meal and vibrant staff.
There was too much hassle on the beach. The quality of the food in most restaurants not true to description, the quality of some guest disrespectful, the entertainment was very poor. Felt a bit trapped in the resort.
Dear James, We thank you for taking the time to share your comments on Booking. It was a pleasure being your host during your recent visit to our resort. Thanks a lot for your kind and sincere appreciation of our facilities, restaurants Mexican, and the vibrant attitude of our staff. We have taken note of the opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about Secrets Royal Beach Punta Cana and look forward to welcoming you back in the not-too-distant future. Regards Roberto Iglesias General Manager
Dear James, We thank you for taking the time to share your comments on Booking. It was a pleasure being your host during your recent visit to our resort. Thanks a lot for your kind and sincere appreciation of our facilities, restaurants … Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewAs a preferred guest, I feel you should be able to eat and make a reservation where you want to dine
Dear Michele, We thank you for choosing to stay at Secrets Royal Beach Punta Cana and wish to apologize for any inconvenience you may have experienced. We value your feedback and are committed to addressing any areas that did not meet your expectations. We hope you will allow us to demonstrate the high standards of service and hospitality for which we are known. Regards Roberto Iglesias General Manager
Dear Michele, We thank you for choosing to stay at Secrets Royal Beach Punta Cana and wish to apologize for any inconvenience you may have experienced. We value your feedback and are committed to addressing any areas that did not meet you… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewJusr being away
The room the customer service
Dear Rachel, Thank you for taking the time to share your comments on Booking. It was a pleasure serving as your host during your recent stay. We are gratified to learn that you found our facilities satisfactory. Your feedback encourages us to maintain our commitment to providing our guests with the highest quality of service. Once again, we appreciate your kind comments about Secrets Royal Beach Punta Cana and look forward to welcoming you back in the near future. Best Regards Roberto Iglesias General Manager
Dear Rachel, Thank you for taking the time to share your comments on Booking. It was a pleasure serving as your host during your recent stay. We are gratified to learn that you found our facilities satisfactory. Your feedback encourages u… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewIt was very nice and comfortable! The staff was great and always very helpful.
Dear Beunka, Thank you for taking the time to share your comments regarding your recent stay at our beautiful resort and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive and that you were able to enjoy many aspects of our property and our service. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future. Best Regards Roberto Iglesias General Manager
Dear Beunka, Thank you for taking the time to share your comments regarding your recent stay at our beautiful resort and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive and that y… Show more
Reviewed: 4 September 2024 · Stayed in August 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewDear Lara, We appreciate the time you took to share your comments about celebrating your 7th anniversary at Secrets Royal Beach Punta Cana. The biggest reward we can receive is feedback like yours, as it inspires us to keep working hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction, and we are happy that we achieved it through your visit. We look forward to having the pleasure of hosting you back in the near future. Best Regards Roberto Iglesias General Manager
Dear Lara, We appreciate the time you took to share your comments about celebrating your 7th anniversary at Secrets Royal Beach Punta Cana. The biggest reward we can receive is feedback like yours, as it inspires us to keep working hard to… Show more
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewI like how the property had so many options, between pools and restaurants. The spa was one of my fav the hydrotherapy was worth it .
Just the walking but I did stay in an ocean front . Front desk has no issues getting us a ride
Dear Felicia, Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. We are delighted that we were able to provide you with a relaxing and enjoyable stay. Our property has so much to offer, from our pools and restaurants to our spa. I hope you were able to enjoy all of our services and amenities. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Best Regards Roberto Iglesias General Manager
Dear Felicia, Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. We are delighted that we were able to provide you with a relaxing and enjoyable stay. Our propert… Show more