Reviews of Riu Palace Macao - Adults Only - All Inclusive 5 stars
Avenida Estados Unidos, Bavaro, 23302 Punta Cana, Dominican Republic
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe property was beautiful and all the restaurants, bars and pools close and very accessible. We stayed in room 1037 it was conveniently located to everything and the bed was very comfy. The themed parties were a blast! We took advantage of the daily spa access and got a couples package for massages and facials. The hotel entertainment was okay I enjoyed the Tenors show! Krystal’s restaurant was awesome!!
Not sure they can really control this but lots of seaweed so no swimming in the ocean on this trip. Also the Italian restaurant food was bad, and it’s sad cause how do you mess up lasagna!! Also a waterbug/ big roach came under the room door and my husband had to kill it yuck!!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe pool was dirty, seaweed was not maintained on the beach, some staff were rude, our room was dirty and our bedsheets had blood stains on them
The pool was dirty all the time, there was little to no entertainment
Dear Aleiah, Thank you very much for choosing Riu and for sharing your feedback. We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise. As we strongly believe that guests come first, it is truly saddening to find that you are not happy with your recent stay and that there were some aspects that overshadowed your experience due to the inconveniences. We will pass on your feedback to the management department for the appropriate follow up. Best Regards, Hotel Riu Palace Macao Online Reputation Manager
Dear Aleiah, Thank you very much for choosing Riu and for sharing your feedback. We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. Our staff is constantly working to keep our property clea… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPool areas was great offered a lot of excursions on the resort sports bar was very nice and entertainment was live and fun room have four liquor options Jim tequila, rum, vodka refrigerator was stacked with drinking options and snacks. You are allowed to visit the Sister resorts next-door. One resort has a waterslide. There is also a casino which they really don’t tell you about unless you look at the map, but it was nice I went for bingo night and the spa was amazing.
I switched room three times in my first hour after checking in the room smelled like mildew like it was water just sitting around and I was on the fourth floor not the first walls needs to be washed and scrubbed. There was spiderwebs next to the headboard very dusty nets all over the walls. No one informed us that if the patio door is simply cracked that the air wouldn’t come on we went a whole night without air, not knowing that the door was not closed properly Room service had limited options we had salad or nachos
Dear Stacy, Your feedback will be taken into account for further improvements. And it is fantastic to read your ratings and that overall, you had a nice stay. Looking forward to welcoming you soon. Kind Greetings, Hotel Riu Palace Macao Online Reputation Manager
Dear Stacy, Your feedback will be taken into account for further improvements. And it is fantastic to read your ratings and that overall, you had a nice stay. Looking forward to welcoming you soon. Kind Greetings, Hotel Riu Palace Maca… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAll, but especially the kindness of all the hotel staff
Dear Esteban, Thank you for your words, they are very encouraging and show us that we are working in the right direction. We sincerely hope that you will visit us again soon in one of our facilities so we can offer you a stay as good or even better than the one you have experienced. Kind regards, Hotel Riu Palace Macao Online Reputation Manager
Dear Esteban, Thank you for your words, they are very encouraging and show us that we are working in the right direction. We sincerely hope that you will visit us again soon in one of our facilities so we can offer you a stay as good or e… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewPool options, beach area. The manager at the swim up pool bar was amazing. Urnie was great with the pool fitness classes. Omelet station at breakfast in the back.
Customer service was the worst we have ever experienced, room smelled terrible and was very damp, bad AC, fridge was broke the whole stay, room service was worse than gas station food. The steakhouse sides were a joke. We will not be returning to this location, nor any RIU resort if that is their standard operations.
Dear Chelsea, Thank you very much for staying with us and sharing your feedback. We are truly sorry to learn you left our hotel with the wrong impression, since we work to provide a memorable experience. Your review will be sent to the departments in charge and the management for further acknowledgement. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Best Regards, Hotel Riu Palace Macao Online Reputation Manager
Dear Chelsea, Thank you very much for staying with us and sharing your feedback. We are truly sorry to learn you left our hotel with the wrong impression, since we work to provide a memorable experience. Your review will be sent to the d… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWell staffed. Only ~25 minutes from the airport. Plenty of places to get drinks
Staff at check in was rude. Refused to honor the elite upgrade which we clearly had in writing, didn’t offer any apology, discount to apply it, etc. Food was very mediocre (photos of raw lobster & very overcooked “filet” that was ordered medium rare). Staff was hit and miss, some great but a lot you could tell didn’t love their job.
Dear Caleb, Thank you so much for your review. We're sad to hear that we couldn't meet your expectations this time. We want to apologize for your comments concerning our Front desk. We are committed to giving all our guests a warm welcome and a professional service from the moment they arrive at our hotel. We are sorry to learn that we were not able to completely satisfy your culinary wishes with our wide selection of dishes. We can assure you that we strive to improve our service daily in order to offer all our guests in house and future guests a pleasant stay. Certainly, we will share your opinion to our Chef and Maître D'. We hope you'll give us another chance to provide you with an excellent experience. Sincerely, Hotel Riu Palace Macao Online Reputation Manager
Dear Caleb, Thank you so much for your review. We're sad to hear that we couldn't meet your expectations this time. We want to apologize for your comments concerning our Front desk. We are committed to giving all our guests a warm welc… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe food was amazing, the staff are absolutely lovely and amazing. The room was great.
The lifts were a bit old and making noise and slippers would be great.
Dear Angelines, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope to see you again soon. With our best wishes, Hotel Riu Palace Macao Online Reputation Manager
Dear Angelines, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. Please be assured that we will share your impressions with the corresponding department in order to make … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe food was delicious and the staff was super friendly!!! The service was really fast :) the natural juices were to die for!!!!!
The room we stayed at was turned to the patio where the main stage was. It was impossible to sleep before midnight due to the loud music… the windows are not isolated. Also, the room was very humid and the clothes that were inside the closet at the end were wet and smelly :(
Dear Inês, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback about our staff, as it is a recognition of our daily effort and dedication. On the other hand, we would like to apologize for being disturbed by noise but you can be sure that all our rooms are built considering the legal requirements regarding insulation. Humidity is something very typical of a tropical climate and our internal system is created to mitigate this. It is a shame that, in spite of our efforts, we failed to live up to your expectations and could not remedy this situation. We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Palace Macao Online Reputation Manager
Dear Inês, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback about our staff, as it is a recognition of our daily effort and dedication. On the other hand, we would like to apol… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI liked the food. It was a nice variety to be hotel food.
Music by the poolside was not diverse. Their WiFi wasn’t working, the parties aren’t late enough. The staff made many promises that they could not keep. I was not able to use my on site credit offered by booking.
Dear guest, We truly appreciate you taking the time to review us. However, we are saddened to hear that we did not meet your expectations this time. We are very sorry to hear that you had some difficulties connecting to our WiFi in your room. This hotel offers free WiFi throughout all of the facilities, including the rooms. We would have liked to have been informed about your inconveniences regarding this matter during your stay so we could have helped you to enjoy a pleasant holiday. Regarding the entertainment, we will share your comments with the corresponding departments. It is very important for us that our guests enjoy their stay with us, whether they wish to engage in the activities arranged by our team or they only prefer to relax. We are sorry that at the time of booking through your provider, the Resort Credit's terms and conditions were not entirely clear. It would be a pleasure for us to welcome you back. Sincerely, Hotel Riu Palace Macao Online Reputation Manager
Dear guest, We truly appreciate you taking the time to review us. However, we are saddened to hear that we did not meet your expectations this time. We are very sorry to hear that you had some difficulties connecting to our WiFi in your… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI enjoyed the staff. They were very helpful and always happy. I could mention specially Bermudez from the pool who was always so attentive and helpful. Always trying to please us in every way.
I did not enjoy the smoking and attitude from a certain group whiche were rude and had no respect for the people who just wanted peace. This occured mostly in the pool where the bar was located.
Dear Marangeli, It is so gratifying to learn you liked it, we are very happy to read you had a nice time. Thank you very much for sharing your appreciation. We will be very happy to have the opportunity to welcome you again soon. Warmest Regards, Hotel RIU Palace Macao Online Reputation Management
Dear Marangeli, It is so gratifying to learn you liked it, we are very happy to read you had a nice time. Thank you very much for sharing your appreciation. We will be very happy to have the opportunity to welcome you again soon. Warmes… Show more
Reviewed: 9 July 2025 · Stayed in May 2025
Verified reviewfood and beach is great. the buffet food is excellent
low quality drinks, beer choice is light beer, they have no idea what daiquiri is. Reception staff is terrible. They promise and lie. overall, overpriced resort
Dear sergey, Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. Sorry to hear that you did not feel your stay with us lived up to your expectations. We will look into your concerns and investigate the deficiencies you noted in your comments. While we know you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Greetings, Hotel Riu Palace Macao Online Reputation Manager
Dear sergey, Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. Sorry to hear that you did not feel your stay with us lived up to your expectations. We will look into your concerns and invest… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewRoom, cleanliness, food options, beach
N/A
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewIt was beautiful
Dear Jasper, It is great to know that you enjoyed your stay with us. It was a pleasure hosting you and thank you for taking the time to review your recent stay. We hope we see you soon again! All the best, Hotel Riu Palace Macao Online Reputation Manager
Dear Jasper, It is great to know that you enjoyed your stay with us. It was a pleasure hosting you and thank you for taking the time to review your recent stay. We hope we see you soon again! All the best, Hotel Riu Palace Macao Onlin… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEverything it was beautiful
Nothing
Dear Kayla, We are very happy to learn that you had a great stay, it makes every effort worthwhile. Thank you very much for sharing your feedback! Looking forward to welcoming you again, Kayla! Warmest Regards, Hotel Riu Palace Macao Online Reputation Manager
Dear Kayla, We are very happy to learn that you had a great stay, it makes every effort worthwhile. Thank you very much for sharing your feedback! Looking forward to welcoming you again, Kayla! Warmest Regards, Hotel Riu Palace Macao O… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewThe staff at the parties were very fun and inviting. The resort seemed to draw only folks over the age of 45 which I would have found as a turn off as someone who is 25. I was not looking for hook-ups since I had a boyfriend at home so the ages didn't bother me. The Riu Parties were the places to find people around our age. As a group of teachers we found the lack of children to be worth it. We became friends with a worker I called "Ernie." His name actual started with a U but I could not read or understand his actual name so he was fine with Ernie. He was extremely friendly and made sure to take my friends out of their shell and dance or have fun. He is an example of the staff that were extremely friendly and wanted to make sure we were having a good time. Ernie took the time to teach my friends to dance and teased me for being the only black person who didn't know the hustle. Our rooms were amazing and our location was perfect for going straight to the beach. The spa was also amazing as a black woman who does not trust hair dressers. I had the best wash of my life and the wellness area was amazing.
I am a recovering alcoholic and there were a lot of bartenders who did not respect that. At the coffee shop on the Macao resort there was a Jamaican coffee that was advertised with cold brew. I was very tired when I got up for my coffee and didn't taste any alcohol in the drink the first time. The second time I got the coffee I watched the barista put cold brew liquor in the coffee. I realized I should be more aware and communicate clearly the words "sin alcohol." Some waiters were respectful but other saw my age and thought I was just holding back from having fun. There were many times that I went back and forth with servers about not using flavored liquor in drinks that were advertised without alcohol. They believed that the flavored liquor was just syrup and that it was not really alcohol. I do not like fighting with servers and at points felt like I had to yell at them even when my friend who spoke Spanish stood up for me. In the future if you want a tropical vacation but do not want to consume alcohol learn the words for what you specifically want in your drinks and watch the pour carefully. There were beers without alcohol but if you want ginger beer or other mixes without alcohol I'd pack a checked bag with everything that you need and a travel cup. Also you need to be very strong and not be easily influenced. If you are still working through urges stay away from the bars and stay with a friend who knows how to say no for you. I still had an amazing time but if I was not at the level of recovery I was at it would have been an easy slip into relapse.
Dear Tucker, What makes us really happy is learning you enjoyed your stay. Thank you very much for your detailed review. The management will be informed. Wishing to see you again. Warmest Regards, Hotel Riu Palace Macao Online Reputation Manager
Dear Tucker, What makes us really happy is learning you enjoyed your stay. Thank you very much for your detailed review. The management will be informed. Wishing to see you again. Warmest Regards, Hotel Riu Palace Macao Online Reputati… Show more
Reviewed: 16 February 2025 · Stayed in January 2025
Verified reviewClean spacious nice to have our own walkout pool
Water in our plunge pool was very cold couldn’t use it food in buffet was ok not the greatest the meat was too dry and hard restaurant food was fine A lot of mosquitoes in our room Elite club wasn’t elite enough we should have east access to top shelf by the pool and it felt like all guests were treated the same no difference being elite
Dear Alidah, Thank you very much for staying at Riu and for sharing your feedback with us. As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience. Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence. We wish you all the best, Hotel Riu Palace Macao Online Reputation Manager
Dear Alidah, Thank you very much for staying at Riu and for sharing your feedback with us. As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on s… Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 December 2024 · Stayed in September 2024
Verified reviewReviewed: 13 November 2024 · Stayed in November 2024
Verified reviewAs a solo traveler, I felt safe on the property. My room had a decent view, but they should change the name to "tree view" because the abundance of palm trees made it impossible to view the ocean. The Renova spa was fabulous! I had an amazing spa day.
My room was supposed to have a tub! My sole reason for booking that room was for the tub listed in the room amenities. So imagine my instant disappointment. The first night the weather was horrible. When I called for room service, because the app wasn't working, I was told "it's raining" . I had to give a little attitude to have food delivered. The food was just "meh".
Dear guest, Thank you very much for being our guest. We sincerely regret to learn about this. If you wish you may place a complaint through your booking channel. Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly. We have no authority over their terms and conditions. It is through your booking channel that we can review what happened and give you an appropriate response. Sincerely, Hotel Riu Palace Macao Online Reputation Manager
Dear guest, Thank you very much for being our guest. We sincerely regret to learn about this. If you wish you may place a complaint through your booking channel. Much to our regret we must underline that when a reservation has been made w… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified review