Reviews of Residence Inn by Marriott Santiago de los Caballeros
Autopista Duarte Km 2.8, 51000 Santiago de los Caballeros, Dominican Republic
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLocation, clean and modern look, parking
The guys that did the check in
Dear Dorka, We’re thrilled to hear that your stay at Residence Inn by Marriott Santiago de los Caballeros exceeded your expectations. It’s truly rewarding to know that our Service made such a positive impression. We look forward to welcoming you back in the near future for another exceptional stay!
Dear Dorka, We’re thrilled to hear that your stay at Residence Inn by Marriott Santiago de los Caballeros exceeded your expectations. It’s truly rewarding to know that our Service made such a positive impression. We look forward to welcomin… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewExcellent breakfast, parking free, great location, room service, friendly staff.
Dear Guest, We’re thrilled to hear that your stay at Residence Inn by Marriott Santiago de los Caballeros exceeded your expectations. It’s truly rewarding to know that our Service made such a positive impression. We look forward to welcoming you back in the near future for another exceptional stay!
Dear Guest, We’re thrilled to hear that your stay at Residence Inn by Marriott Santiago de los Caballeros exceeded your expectations. It’s truly rewarding to know that our Service made such a positive impression. We look forward to welcomin… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewDear Jean, Thank you so much for your feedback! We are delighted to hear that Susy made your wife feel happy and well taken care of. At Residence Inn Santiago de los Caballeros, we strive to provide personalized service, and we’re glad to know we met your expectations. We look forward to welcoming you again in the future. See you soon!
Dear Jean, Thank you so much for your feedback! We are delighted to hear that Susy made your wife feel happy and well taken care of. At Residence Inn Santiago de los Caballeros, we strive to provide personalized service, and we’re glad to k… Show more
Reviewed: 30 March 2025 · Stayed in February 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewLimited menu in restaurant.
Dear Gonzalez, Thank you so much for your feedback and for choosing to stay with us at Residence Inn by Marriott Santiago de los Caballeros. We’re thrilled to hear that you had a positive experience overall! We truly appreciate your comment regarding the restaurant menu. We strive to offer a variety of options, and we’re always working to enhance our offerings to better meet our guests' preferences. Rest assured, your feedback has been shared with our culinary team for consideration as we continue to improve. We hope to have the pleasure of welcoming you back soon, and we look forward to providing you with an even better experience in the future. Ryan C / Ops Mngr
Dear Gonzalez, Thank you so much for your feedback and for choosing to stay with us at Residence Inn by Marriott Santiago de los Caballeros. We’re thrilled to hear that you had a positive experience overall! We truly appreciate your comme… Show more
Reviewed: 19 March 2025 · Stayed in January 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in November 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewThe room was good and the restaurant service was good also.
we booked on booking.com and my wife arrive before me and she was asked to pay a Guaranty of DOP of 30,000 but there was some long confusion on the booking and payment before and when she was checking out. It was stressful for her.
Dear Scott, we deeply regret the confusion your wife experienced during the check-in and check-out process. At Residence Inn by Marriott Santiago de los Caballeros, we always aim to provide a comfortable and pleasant experience for our guests, so we understand how stressful such situations can be. We appreciate your feedback regarding the quality of the room and the restaurant service. We have taken note of what happened to improve our processes and ensure that experiences like this do not occur in the future.
Dear Scott, we deeply regret the confusion your wife experienced during the check-in and check-out process. At Residence Inn by Marriott Santiago de los Caballeros, we always aim to provide a comfortable and pleasant experience for our gues… Show more
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewThe breakfast and dinners were great. Staff was friendly & attentive. The amenities met my expectations. I will be making reservations again in the future.
My door card needed to be reset at the front desk a couple of times. Not a major issue.
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewReviewed: 14 November 2024 · Stayed in September 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewEverything was great
Dear Thali, Thank you so much for your excellent rating and for sharing your experience! We are thrilled to hear that you enjoyed your stay at Residence Inn by Marriott Santiago de los Caballeros. Your satisfaction is our greatest reward, and we're delighted that everything met your expectations. It will be our pleasure to welcome you back in the future. We hope to see you again soon!
Dear Thali, Thank you so much for your excellent rating and for sharing your experience! We are thrilled to hear that you enjoyed your stay at Residence Inn by Marriott Santiago de los Caballeros. Your satisfaction is our greatest reward, a… Show more
Reviewed: 10 October 2024 · Stayed in October 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 13 September 2024 · Stayed in September 2024
Verified reviewI liked everything The sofá was wonderfull and everything else was sublime
The mattras
Dear Irmgard, Thank you so much for your fantastic rating and for sharing your feedback! We’re delighted to hear that you enjoyed the sofa and found everything else to be sublime during your stay at Residence Inn by Marriott Santiago de los Caballeros. We also appreciate your comments about the mattress. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve our guest experience. If there’s anything else you’d like to share or if there’s any way we can make your next visit even better, please let us know. We look forward to welcoming you back soon! Ryan C Veloz / Ops Mgr
Dear Irmgard, Thank you so much for your fantastic rating and for sharing your feedback! We’re delighted to hear that you enjoyed the sofa and found everything else to be sublime during your stay at Residence Inn by Marriott Santiago de lo… Show more
Reviewed: 12 September 2024 · Stayed in August 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewBrand new and well thought out for work travelers or families
Water inconsistent and nothing to eat pass 10
Dear Carol, Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our property well-suited for work travelers and families. Your positive feedback is greatly appreciated. I’m sorry to hear about the issues you faced with water consistency and the lack of food options after 10 PM. Please know that we are committed to providing a seamless experience for all our guests, and your comments will help us improve. We will be reviewing our water system and exploring options to extend our food service hours to better meet our guests' needs. Thank you again for your valuable feedback. We look forward to welcoming you back and providing an even better experience. Best regards, Ryan C Veloz Ops Manager
Dear Carol, Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our property well-suited for work travelers and families. Your positive feedback is greatly appreciated. I’m sorry to hear a… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewService is very very bad. Food is cold I had very bad experience.
Dear Ahmed, Thank you for taking the time to share your feedback regarding your recent stay at Residence Inn by Marriott Santiago de los Caballeros. I am deeply sorry to hear about the issues you encountered with our service and food quality. Providing a positive experience for our guests is our top priority, and it is clear we fell short in this instance. Please accept our sincerest apologies for the inconvenience you faced. I will be addressing these concerns with our team to ensure that such issues are promptly resolved and do not recur. I would appreciate the opportunity to discuss this further with you. Please feel free to contact us at your best convenience so that we can make this right and regain your trust. Thank you once again for bringing this to our attention, and I hope we can have the chance to welcome you back in the future and provide you with the high standard of service you expect and deserve. Warm regards, Ryan C Veloz Ops Manager
Dear Ahmed, Thank you for taking the time to share your feedback regarding your recent stay at Residence Inn by Marriott Santiago de los Caballeros. I am deeply sorry to hear about the issues you encountered with our service and food quali… Show more
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewGreat hotel very beautiful
Dear Bernice, Thank you for taking the time to share your fantastic review and for the perfect rating! We’re delighted to hear that you found our hotel beautiful. Your positive feedback is truly appreciated and motivates our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back to the Residence Inn By Marriott Santiago de los Caballeros in the future! Best regards, Ryan C Veloz Ops Manager
Dear Bernice, Thank you for taking the time to share your fantastic review and for the perfect rating! We’re delighted to hear that you found our hotel beautiful. Your positive feedback is truly appreciated and motivates our team to contin… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewGreat location super beautiful and they’re accommodating
Nothing really
Dear Maria, Thank you so much for your wonderful feedback and the perfect rating! We’re thrilled to hear that you enjoyed our location and found our accommodations to your liking. It’s always our goal to make our guests feel comfortable and welcome, so your kind words mean a lot to us. We look forward to hosting you again in the future! Warm regards, Ryan C Veloz Ops Manager
Dear Maria, Thank you so much for your wonderful feedback and the perfect rating! We’re thrilled to hear that you enjoyed our location and found our accommodations to your liking. It’s always our goal to make our guests feel comfortable an… Show more