Reviews of Paradisus Grand Cana, All Suites - Punta Cana -All Inclusive 5 stars

Dear Mika, Thank you for your kind review of your recent stay at our hotel. We are delighted that you found our sophisticated facilities, harmonious comfort, and inviting staff to meet your expectations perfectly. Our dedicated team works tirelessly to maintain our high standards of cleanliness and create a carefree tropical atmosphere. Regarding the dining experience, we take pride in our diverse culinary offerings across eight distinctive restaurants, from Mediterranean cuisine at Amor de Mar to authentic local flavors at Mangu, each designed to provide a unique gastronomic journey. Your perfect scores for our facilities, comfort, and location truly reflect our commitment to providing an inspiring luxury experience. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Mika, Thank you for your kind review of your recent stay at our hotel. We are delighted that you found our sophisticated facilities, harmonious comfort, and inviting staff to meet your expectations perfectly. Our dedicated team works… Show more

Dear Ambar, We sincerely appreciate your wonderful feedback about your stay at Paradisus Grand Cana - All Suites. We are delighted that you had such a remarkable experience at our resort. Your children's enjoyment at our Blast! Water Park brings us particular joy. The pristine facilities, attentive service from our team members and the overall comfort of your accommodations reflect our commitment to providing an exceptional stay for our guests. The immaculate cleanliness standards, prime beachfront setting and the excellent value you found in our all-inclusive offerings perfectly demonstrate what we strive to deliver to every guest. We would be honored to welcome you and your family back for another memorable stay. Warm regards, Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ambar, We sincerely appreciate your wonderful feedback about your stay at Paradisus Grand Cana - All Suites. We are delighted that you had such a remarkable experience at our resort. Your children's enjoyment at our Blast! Water… Show more

Dear Guest, Thank you for your review of your recent stay. We are delighted that you enjoyed our sophisticated entertainment program, which offers daily shows and activities at our tropical Mama & Juana bar. Your appreciation of our luxurious rooms with their elegant decor and smart amenities truly reflects our commitment to exceeding expectations. The pristine beach, just a short shuttle ride away, offers a carefree escape with our private beach area. Regarding the dining experience, we take pride in our diverse culinary offerings across eight world-class restaurants, each offering unique flavors from Mediterranean to Asian cuisine. We are thrilled that you found our facilities and service to be of the highest caliber, reflecting our dedication to creating inspiring stays for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards. Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you for your review of your recent stay. We are delighted that you enjoyed our sophisticated entertainment program, which offers daily shows and activities at our tropical Mama & Juana bar. Your appreciation of our lux… Show more

Dear Guest, Your high praise for our facilities and comfort is truly inspiring, and we're delighted that our staff contributed to a memorable stay for you. We're thrilled you found value in our offerings and that our commitment to cleanliness met your expectations. It's wonderful to know that our harmonious location added to the allure of your visit. We look forward to welcoming you back soon. Kind regards, Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Your high praise for our facilities and comfort is truly inspiring, and we're delighted that our staff contributed to a memorable stay for you. We're thrilled you found value in our offerings and that our commitment to clean… Show more

Dear Guest, Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the beauty of our property, the spacious and modern rooms, and the friendliness of our staff. We're also pleased to know that you felt safe and well taken care of during your stay. On the other hand, we sincerely apologize for the inconveniences you encountered, particularly regarding the restaurant reservation system and the beach access. We would like to take this opportunity to clarify that restaurant reservations are only required for dinner service. These can be made through various channels, including our direct assistance line or via our official app. Please note that the reservation system is designed to help us manage guest flow and ensure the quality of the gastronomic experiences we offer. It also allows us to provide a more personalized service. We truly regret that this process caused any frustration during your stay. We also would have appreciated the opportunity to address your concerns while you were still with us. We are confident that our team would have been able to offer you alternatives that suited your needs. Once again, thank you for your thoughtful comments. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Warm regards, Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the beauty of our property, the spacious and modern rooms, and the friendliness of our staff. We're also pleas… Show more

Dear Guest, Thank you very much for the time taken to review your stay with us. It's truly inspiring to hear that you enjoyed our exceptional service and the sophisticated culinary experiences our world-class restaurants offer. Your appreciation for the beautiful and harmonious property is sincerely valued by our team. We are also thrilled that the amenities provided a carefree and relaxed environment for your getaway. We're mindful of your comment regarding the frequency of our cart service to the beach. While our tropical oasis does provide a free shuttle service for the convenience of our guests, we always strive to ensure that every aspect of your stay is nothing short of luxurious. We are delighted that the overall experience left you feeling immersed in the inviting nature of our resort and that you hold our amenities in such high regard. We hope to have the pleasure of welcoming you back on a future occasion. Kind regards, Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you very much for the time taken to review your stay with us. It's truly inspiring to hear that you enjoyed our exceptional service and the sophisticated culinary experiences our world-class restaurants offer. Your … Show more

Dear Aspasia, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to know that our beautiful facilities and attentive staff contributed to the luxury of your experience. We take pride in our sophisticated dining options and are delighted that our Spanish cuisine was particularly to your liking. We're also glad you found our varied culinary offerings inviting. On the other hand, we regret that your time at our dazzling pool was less relaxed due to the unforeseen incidents. Please note that when an incident of this type occurs, it is essential to begin a thorough cleaning and disinfection process in the area. As a result, the area may be closed for a period of time. Our team carries out the cleaning work as quickly as possible, but we will always take the necessary measures to ensure a completely relaxing environment. Please be assured that we are mindful of the harmony of our guest experiences and have measures in place to ensure the cleanliness and upkeep of our pools. Your appreciation for our resort, from the comfort of your accommodations to our tropical location, is inspiring to us. We're honored to have been a part of your Punta Cana story. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Ediangie Rodriguez Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Aspasia, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to know that our beautiful facilities and attentive staff contributed to the luxury of your experience. We take pride … Show more

Dear Juan, Thank you for taking the time to share your review. It's wonderful to learn that our diverse culinary offerings pleasantly surprised you, providing a taste of luxury within our all-inclusive experience. We're always aiming to create an inviting and sophisticated atmosphere for our guests to enjoy. We regret to hear that you found our service to be slower than expected. Our team strives to deliver a relaxed and harmonious experience that allows our guests to feel fully immersed in the tropical beauty of Punta Cana. We take your feedback seriously as it inspires us to maintain and improve the standards that our guests have come to expect. Rest assured, we are constantly mindful of our guests' experiences, ensuring everyone leaves with fond memories of their stay. We hope we will have the opportunity to see you again in the future. Best regards, Scarlet Montalvo Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Juan, Thank you for taking the time to share your review. It's wonderful to learn that our diverse culinary offerings pleasantly surprised you, providing a taste of luxury within our all-inclusive experience. We're always aiming t… Show more

Dear Guest, Thank you for taking the time to provide us with your review. We're elated to hear that our hotel's aesthetics made a positive impression on you, reflecting our commitment to providing a luxurious and inviting atmosphere. It's also heartwarming to know that Ayrin and Yedaira, our wonderful waitresses at Machu, were able to offer you a harmonious service that stood out during your stay. Our team strives to deliver sophisticated dining experiences, and we're delighted that their efforts resonated with you. We regret to hear that other aspects of our service and culinary offerings did not meet your expectations. We take pride in our diverse gastronomical options and are continuously working to ensure that each guest has an inspiring and carefree experience. Rest assured, we are mindful of our guests' feedback as it helps us to improve our offerings. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Scarlet Montalvo Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you for taking the time to provide us with your review. We're elated to hear that our hotel's aesthetics made a positive impression on you, reflecting our commitment to providing a luxurious and inviting atmosphere. … Show more

Dear Fiona, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to hear that you enjoyed the diverse culinary options and the inviting atmosphere provided by our stunning location. We're thrilled that our Paradisus Grand Cana - All Inclusive experience, complete with its lush gardens and pools, provided a harmonious and carefree backdrop to your stay. On the other hand, we regret to hear that our reception team did not meet your expectations in providing the sophisticated and respectful service we strive for. We would have liked that you share with us the details of why you had this perspective. For us, the most important thing will always be offer a quality service and human warmth. Through this same opinion forum we can find hundreds of comments that highlight and appreciate the excellent work that our team does every day. Our aim is always to offer an elegant and seamless experience to our guests, and we take your comments seriously. We hope you also found relaxation in our luxurious spa and took pleasure in the tailored activities that are part of our Destination Inclusive® offerings, designed to create an immersive and inspiring stay. All of the team hope that we may be able to see you again in the future. Kindest regards, Scarlet Montalvo Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Fiona, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to hear that you enjoyed the diverse culinary options and the inviting atmosphere provided by our stunning location. We'… Show more

Dear Ms. Sarah, We would like to thank you for this review about your recent experience in our hotel. We're thrilled that you found our facilities impeccable and the level of comfort at our resort to be top-notch, truly reflecting the luxury and sophistication we aim to provide. It's also gratifying to know that the cleanliness of our resort met your expectations, offering a harmonious and mindful space for your relaxation. We're sorry to hear that our culinary offerings at Origen Buffet didn't live up to your expectations, despite our efforts to deliver a variety of international and local flavors. We appreciate your feedback on this matter, as it is always relatable and helps us improve. Additionally, we are concerned to learn about your experience during checkout. Respectful and inviting service is what we strive for, and we regret any discomfort you may have felt. All of the team hope that we may be able to see you again in the future. Kindest regards, Scarlet Montalvo Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ms. Sarah, We would like to thank you for this review about your recent experience in our hotel. We're thrilled that you found our facilities impeccable and the level of comfort at our resort to be top-notch, truly reflecting th… Show more

Dear Phoebe, We would like to thank you for this review about your recent experience in our hotel. We're delighted to hear that the luxury and comfort of our rooms contributed to a memorable stay. It's wonderful that our team's dedication to service excellence resonated so strongly with you, reflecting our commitment to providing an elegant and sophisticated guest experience. While our resort is not directly on the beachfront, we hope our complimentary shuttle service provided a carefree and convenient way for you to enjoy the tropical splendor of the nearby beaches. We always aim to create a harmonious and inviting atmosphere that allows our guests to feel fully immersed in nature and appreciative of our environment. Your acknowledgment of our facilities and overall comfort is inspiring to us, and we're grateful for the high marks you've shared in those areas. All of the team hope that we may be able to see you again in the future. Kindest regards, Felix Betancourt Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Phoebe, We would like to thank you for this review about your recent experience in our hotel. We're delighted to hear that the luxury and comfort of our rooms contributed to a memorable stay. It's wonderful that our team's dedic… Show more

Dear Stéphanie, We would like to thank you for this review about your recent experience in our hotel. We're thrilled to hear that our team's dedication shined during your stay and contributed to an amazing experience. It's wonderful to know that our culinary offerings tantalized your taste buds and that our commitment to cleanliness met your expectations, providing a comfortable and harmonious environment. We're glad that our luxurious amenities added to your carefree and enjoyable stay. We appreciate your note regarding our location not being directly on the beach. While we strive to provide a tranquil and inviting atmosphere, we understand that the short distance to the beach may be less convenient for some. However, we're pleased to offer a complimentary shuttle service, ensuring a quick and relaxed journey to the sandy shores. It's heartening to hear that the overall luxurious experience, infused with the local tropical charm, has left a lasting impression on you. All of the team hope that we may be able to see you again in the future. Kindest regards, Felix Betancourt Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Stéphanie, We would like to thank you for this review about your recent experience in our hotel. We're thrilled to hear that our team's dedication shined during your stay and contributed to an amazing experience. It's wonderful … Show more

Dear Joseph, Thank you for taking the time to share your review. We are thrilled to hear that you enjoyed our luxurious Swim-Up Suites and the sophisticated dining experiences at our world-class restaurants, including the surprising delights at Machu. Your appreciation for our attentive wait service and the inclusive top-shelf liquors reflects the carefree and inviting atmosphere we strive to provide. We regret to hear about the aspects of your stay that did not meet your expectations. Rest assured, our commitment to a harmonious and elegant guest experience includes maintaining our facilities; thus, we're always mindful of improvement opportunities. Regarding the beach vendors, we aim to create a relaxed environment and will reflect on your feedback to enhance the experience for all guests. We also wish to clarify that while our shuttle service to the beach is complimentary, airport transfers are arranged at an additional cost, and we apologize for any confusion this may have caused. It is inspiring to know that the entertainment and the special Dominican Republic Day celebration left a positive impression, truly immersing you in the tropical and harmonious spirit of our surroundings. We hope we will have the opportunity to see you again in the future. Best regards, Félix Betancourt Guest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Joseph, Thank you for taking the time to share your review. We are thrilled to hear that you enjoyed our luxurious Swim-Up Suites and the sophisticated dining experiences at our world-class restaurants, including the surprising d… Show more