Housekeeping was not available when called. The trolley wasn’t available when asking for service.

It was so much to do. It was clean and good location.

Stayed in July 2025

Staff at ice cream shop rude. You should hand items to the person not sit it on the counter. Cleaning service could’ve cleaned better. There were towels left under my bed from a previous person having the room and shower could’ve been cleaned better.

Top shelf drinking

Stayed in May 2025

The property is really well maintained. I had Johanser Mazara assisted me throughout my stay and he is a great guy. Helped me with all the reservations and bookings.

Stayed in March 2025

Our room had a jacuzzi in the bathroom and a jacuzzi in the balcony; however we struggled as neither of them worked properly (they wouldn’t stay on unless the power button was held down the whole time).

Very modern and clean facilities.

Stayed in December 2024

Pools not so clean. Never seen anyone clean pools. Service at steak house and blue moon very slow. Items on menu sold out if you have late night reservation. Exhaust fan and ac not working in Japanese restaurant. I would like more wine selection by glass, not just one red, rose, white. (8 ounces for $10 is ok). Price too high for one bottle of wine from menu and i cant drink one bottle of wine at once ( solo traveller).

Friendly staff from waiters to bell boy, bartenders, guest services, privelege , speak good English, great food selection.. privilege restaurant food and service was great.

Stayed in October 2024

The main privilege pool was dirty like murky

My Butler Jose was so kind,attentive, and helpful. The best experience. He made my stay wonderful

Stayed in July 2024

We had to call multiple times to guest services for water and towels. Some days they would not bring it at all. We had for of us in a room and would sometimes only receive two towels.

The food was an amazing, restaurant staff was very pleasant and professional.

Stayed in August 2024

Not enough facilities at the beach, and those that were there were reserved for priority guests only. The hotel mimics other brands but needs to up its game to compete properly

Excellent value for money, great rooms, excellent catering, generally a very good option at a great price point

Stayed in July 2024

The staff driving the shuttle carts were very rude and would not let certain people on

Stayed in July 2024

The beach needs more maintenance at this time of year, it is very dirty

The resort is huge and beautiful, it has no comparison, the staff is very attentive, we have no complaints

Stayed in July 2024

We aren’t resort people. It was a very inauthentic experience and even though the food was good, my entire family had stomach issues the entire time. Also none of the things we wanted to do (bowling, ice cream) were open when we wanted to do them.

Nice rooms, good beach area, friendly staff.

Stayed in July 2024

I did not like that the pool closed at 6 PM. The night time activities were not that great.

The food was excellent.

Stayed in July 2024

The cleaning crew barely cleaned our room, and we found pieces of fake nails in our bathroom from a past guest or the staff. Also, room service took more than an hour to arrive, and the food was always cold. The buffet wasn't that great. Most of the food was cold or felt a bit old. The check-in process was long!

Very friendly staff, the room was very spacious, and the restaurants were really good, especially Sakura. Also, the pools were really fun.

Stayed in June 2024

When we arrived the room smelled bad, it was very humid and the air conditioner didn't work well. Then they changed our room and although it smelled a little damp, but it was much better.

The hotel has many amenities. Excellent food and good staff.

Stayed in May 2024

The beach need a bite of love, lots of old chair and not really clean.

Love the place everything was perfect.

Stayed in May 2024

Not enough drink and food area, outside of the restaurant s

Property was beautiful and well kept

Stayed in March 2024

not much to say here. the shuttles could be more frequent but not a big deal to walk.

beautiful resort, best hotel lobby I have ever seen. super nice staff. Iandi from Italian restaurant was so accommodating! when I didn’t have reservations he still helped to provide my 3 year old with her favorite Mozarella sticks through the week.

Stayed in April 2024

Wanted more USA food options on the buffet. The refrigerator in the room needed to be colder.

The fruit was excellent.

Stayed in April 2024

The drink machines on the beach need to be cleaned. Got food poisoning twice. The first time couldn't narrow it down but after I got sick again after only being at the beach I figured out it's not as sanitary.

The variety of things to do at the hotel.

Stayed in April 2024

Steakhouse was bad. Didn't like anything we ordered.

Great and the location was good too

Stayed in April 2024

I just could not get much to eat for breakfast . I do not eat pork and just wanted some turkey or beef products for. Breakfast . I read lots of reviews for the burgers and they were correct .They were the worse I ever had . How do you mess up a burger . They did have some really good food choices for dinner during the buffet . My husband got hurt by falling out of the hammock that broke. No one was concerned about his health except Elvin . He was so nice and attentive anxiously asked how things were going. My husband was hurt there and they wanted to charge 200 for the doctor’s visit . Room service can be improved The staff was extremely nice but sitting in a presentation for 2.5 hours was extremely difficult. They did compensate you with a nice gift . I was promised a gift for myself and husband. We only received one gift to share . The furniture in the main lobby could use an update. Most of the cushions had visible stains in them . They could stand a cleaning at least once per week .

The staff was extremely attentive and nice . I will come back just for the staff ❤️❤️. . The staff was so great!!! I wish my husband could be more involved but he hur his back after the hammock broke . I paid a total of 5,000 for my trip and love it . I wish my husband could of enjoyed it also .

Stayed in March 2024

The food

Very thing

Stayed in March 2024

The beach, the beach, is a coral reef, which is impossible to safely swim on. It was very disappointing as a beach lover. To the right of the property, you have a small section that had a sandy beach, and then a cove on public land was to the left side of the property. Finally, keep in mind that February is a college break for Canadian students, making it impossible to actually get a beverage at some of these pool bars as they over took them with a crowd. Being woken at 1am by a rowdy group of college students screaming and yelling outside our balcony breaking lamp posts was very disheartening and disturbing.

The staff and food at this resort were on top, and the bed was comfortable . The staff were very welcoming leaving us a bottle of champagne for our anniversary, with a note left in our frig we got our mini bar stocked every morning. The multiple swimming pools with a lazy river. Multiple pool bars and restaurants to choose from. The staff welcomed us upon arrival. Please remember that these staff members rely on rips to survive and will greatly increase your overall experience.

Stayed in February 2024

Definitely taking the family back.

Stayed in February 2024