Reviews of Ocean el Faro Resort - All Inclusive 5 stars
Carretera Uvero Alto, Uvero Alto, 23000 Punta Cana, Dominican Republic
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI can say only great things about this resort! First of all, we had a Guest Experience Specialist (Reinaldo Sanchez) on our first day, before check-in he already had everything organized for us and scheduled, all the reservations for the restaurants, every morning sent us the daily activities that the hotel has and offered! Our stay was a family vacation and we were with our little one, I requested a crib, but incredibly he had that all set up for us before check-in! In the buffet, the food was fantastic, and the service/staff were wonderful. A big variety of food and options for everyone. Our oldest is on the spectrum and she was treated with respect and they were always so welcoming with her and did give us all the accommodations so she can feel comfortable (at the restaurants, buffet, at the show, game areas, at the pools everywhere) ❤️ I'll share some pictures about, Reinaldo and our man at the buffet Ronaldo! Thank you!!
No complaints about the staff or this resort!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThis resort is a perfect spot for both families and adults!! They have El Beso which is exclusively for adults only section, with pools & restaurants on the adult side. The family side is equipped for all ages!! We went for our 16 year wedding anniversary & our room door had a banner that said in both Spanish & English “Happy Anniversary”. The bed had a heart made from their towels & flowers. And a bottle of wine. Of course we stayed on the adult side but we experienced both sides! The restaurants are good & need reservations but the one we liked the best was El Mercado, the buffet one. The best part of our stay was our Concierge, Jose Miguel!! He was hands down the best!! Anything we needed, he delivered. He would even ask if we needed reservations in advance for any restaurant. He was literally available to us all day!! He made sure we enjoyed our stay at all times, even on his off days!! I can go on and on as this place was Paradise for us & loved every second of it!! Most definitely recommend Ocean El Faro! And don’t forget to ask for Jose Miguel!!
Property was great but we couldn’t go into the beach because it was over populated by seaweed!! To the extent that it was picked up daily by a tractor & placed in dump trucks! Some of the staff were not too nice, but the majority were! The gift shop is WAY Over Priced!!
Dear guest, First and foremost, a very happy 16th wedding anniversary to you both! We are truly honored that you chose to celebrate such a special milestone with us and are so glad you found our resort to be paradise. It is particularly gratifying to read your outstanding praise for your concierge, Jose Miguel. We are so proud to know he was the best part of your stay and that his incredible, proactive service made your anniversary trip so memorable. We will be sure to share your high compliments with him. We also appreciate you sharing your perspective on the other aspects of your stay. We have taken note of your comments regarding the seasonal beach conditions, service inconsistencies, and our gift shop pricing, as this feedback is important for our review process. Thank you again for your definite recommendation. We hope to have the honor of welcoming you back for another celebration. Carlos Carter Guest Experience Specialist
Dear guest, First and foremost, a very happy 16th wedding anniversary to you both! We are truly honored that you chose to celebrate such a special milestone with us and are so glad you found our resort to be paradise. It is particularly g… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewIt was so much to do. It was clean and good location.
Housekeeping was not available when called. The trolley wasn’t available when asking for service.
Dear guest, Thank you for your feedback. We are pleased to hear you enjoyed our clean property, good location, and the many activities available. We have noted your comments regarding the availability of our housekeeping and trolley services for review with our operational teams. Knowing you would stay with us again is the best compliment. We look forward to welcoming you back. Carlos Carter Guest Experience Specialist
Dear guest, Thank you for your feedback. We are pleased to hear you enjoyed our clean property, good location, and the many activities available. We have noted your comments regarding the availability of our housekeeping and trolley servi… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe resort itself was very pretty the scenery
the staff there were really mean and not so friendly there were maybe about 2-3 nice employees working there. The service is horrible they take 1-2 days to fix problems. Everything closed by 11 on the resort. The food was horrible.
Dear guest, Thank you for your feedback. We are very concerned to read about your negative experience and sincerely regret that our service and food were so disappointing. Your comments regarding the attitude of our staff and the unacceptable delays in service are being taken with the utmost seriousness and have been escalated to our senior management for immediate review. We are glad you found the scenery pretty, but we deeply regret that the rest of your stay was so poor. We appreciate you bringing these matters to our attention. Carlos Carter Guest Experience Specialist
Dear guest, Thank you for your feedback. We are very concerned to read about your negative experience and sincerely regret that our service and food were so disappointing. Your comments regarding the attitude of our staff and the unaccept… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewIt was quite clean
1. We checked in for two rooms at 3:00 pm as usual and only one of the rooms was ready and they told us to call a few minutes later to tell us what the room number was. We called and they transferred us from one person to another to tell us that the room was not ready yet. We called more than four times and it was always the same story and it was not until more than three hours later that we were finally able to get it. 2. In the check-in process they would always give information about the restaurants and if you need to make a reservation, they never told us anything so we couldn’t go to one the first night. 3. In the buffet they did not put napkins, the waiters approached the table and asked if we wanted something to drink which we did and then they did not appear anymore. This happened several times. 4. There is no information about the shows or anything that indicates the activities of the week. Although not the whole experience was bad, these completely overshadowed the few good things that occurred.
Dear guest, Thank you for your detailed feedback. We sincerely regret that the significant service and communication failures you experienced overshadowed your stay. We are very concerned by your report regarding the extreme delay with your room at check-in and the inattentive service in the buffet. This is not the standard we aim for, and your comments have been escalated to our management for a serious review of our procedures. We are glad you found the property to be quite clean. We appreciate you bringing these matters to our attention. Carlos Carter Guest Experience Specialist
Dear guest, Thank you for your detailed feedback. We sincerely regret that the significant service and communication failures you experienced overshadowed your stay. We are very concerned by your report regarding the extreme delay with yo… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in May 2025
Verified reviewThe staff was so hospitable Jose the host was excellent👌 I had fell in the room cause the shower was leaking thru the bathroom wall on the room floor,and Jose was so understanding and called maintenance they came right away caulking the wall and the floor it was so amazing, went to the Asian food place on the resort the people was so nice my fiance birthday they celebrated with us so wonderful im going to tell 100 of my friends to stay there when they travel
That I had to leave, the steak house on property was not good over cooked steak, food was cold no good, and the diner place on property it was hair in my food and the glasses of water was spotty other then that everything else was good
Estimado huésped, Thank you for your detailed feedback. We regret the initial maintenance issue in your room but are very proud to hear of the excellent and immediate response from Jose and our team. We will be sure to commend them. We are also very concerned by your report on the food quality and hygiene in some of our restaurants. This has been shared with our culinary leadership for immediate review. We are honored that the hospitable service you received earned your high recommendation and look forward to welcoming you and your friends. Carlos Carter Guest Experience Specialist
Estimado huésped, Thank you for your detailed feedback. We regret the initial maintenance issue in your room but are very proud to hear of the excellent and immediate response from Jose and our team. We will be sure to commend them. We ar… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewDefinitely coming back! Incredible experience and amazing personnel who are always available to help guests. The food, drinks, room everything was excellent.
Estimado huésped, Thank you for your excellent review. We are pleased to hear you had an incredible experience and that you enjoyed our food, drinks, and the helpful service from our personnel. Knowing you are definitely coming back is the best feedback we can receive. We look forward to your return. Carlos Carter Guest Experience Specialist
Estimado huésped, Thank you for your excellent review. We are pleased to hear you had an incredible experience and that you enjoyed our food, drinks, and the helpful service from our personnel. Knowing you are definitely coming back is t… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewEverything 🥰
It was good
Dear Guest, Thank you for your kind and lovely comments. We are glad to hear that you enjoyed everything and that your stay was good. We hope to see you again soon. Ocean El Faro Team
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewTop shelf drinking
Staff at ice cream shop rude. You should hand items to the person not sit it on the counter. Cleaning service could’ve cleaned better. There were towels left under my bed from a previous person having the room and shower could’ve been cleaned better.
Dear Guest, Thank you for taking the time to provide your feedback. We appreciate you sharing your experience, including your thoughts on our beverage offerings. We are concerned to learn of your dissatisfaction with the service at the ice cream shop, including the demeanor of the staff and the way items were presented. Furthermore, your comments regarding the standard of cleanliness in your room, specifically the discovery of towels from a previous occupant and the condition of the shower, are taken very seriously. Please be assured that this feedback is crucial to us. Your observations will be shared immediately with our Food & Beverage management and Housekeeping leadership to address these issues and reinforce our service and cleanliness standards. The experience you described is not in line with the level of service and quality we aim to provide. Carlos Carter Guest Experience Specialist
Dear Guest, Thank you for taking the time to provide your feedback. We appreciate you sharing your experience, including your thoughts on our beverage offerings. We are concerned to learn of your dissatisfaction with the service at the ic… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewIt’s a wonderful family hotel, with alote of variety’s
The air conditioning in my room and theater was lack, and need to make a better piña colada
Dear guest, Thank you for sharing your experience with us. We’re glad to know you enjoyed the family atmosphere and variety offered at the hotel. We also appreciate your feedback regarding the air conditioning and the piña coladas — your comments help us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with an even better stay. Best regards, Carlos Carter Guest Experience Specialist
Dear guest, Thank you for sharing your experience with us. We’re glad to know you enjoyed the family atmosphere and variety offered at the hotel. We also appreciate your feedback regarding the air conditioning and the piña coladas — your … Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewthis was my partners & I’s first time out of the country and overall the resort/staff went above and beyond to make sure we felt safe & comfortable. Even decorated our room for my partners birthday. The staff was very welcoming & our gentleman Jose was so friendly helping us get settled,getting us reservations, also answering all my questions/concerns any time of the day. It is alittle far from the airport but I think it was well worth it. 10/10 experience and we will definitely be back!!
Dear guest, Thank you for sharing your experience! We are delighted to hear that you had an amazing stay and that you enjoyed our resort, dining options, and the attentive service from our staff. It's wonderful to know that José Miguel made such a positive impact on your visit, ensuring everything was taken care of with great dedication. We truly appreciate your kind words and hope to welcome you back for another unforgettable stay. Best regards, Carlos Carter Guest Experience Specialist
Dear guest, Thank you for sharing your experience! We are delighted to hear that you had an amazing stay and that you enjoyed our resort, dining options, and the attentive service from our staff. It's wonderful to know that José Migu… Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe property is really well maintained. I had Johanser Mazara assisted me throughout my stay and he is a great guy. Helped me with all the reservations and bookings.
Dear guest, Thank you for sharing your experience. We are thrilled to hear that you had a great stay and that Johanser Mazara was able to assist you effectively with all your reservations and bookings. We will certainly share your kind words with him. We look forward to welcoming you back for another wonderful stay. Atentamente, Carlos Carter Guest Experience Specialist
Dear guest, Thank you for sharing your experience. We are thrilled to hear that you had a great stay and that Johanser Mazara was able to assist you effectively with all your reservations and bookings. We will certainly share your kind wor… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe whole facility was elegant, clean, food delicious, restaurants variety, entertainments were wonderful… a lot to offer and a lot to do… the pools clear and neats and so the beach!!! It is imposible to don’t have the best time right there… Looking forward to come back soon…
A exceptional Job of my Mayordomo, José Miguel Jiménez, from the first moment he fulfilled everything we need it, permanent communication and quick to answer and take care our needs, wonderful communication and the best personality. Another person was yukelkis the room keeper lady, every day and afternoon and night she care to keep our room clean and neat alone with the towels and everything we needed in our bathroom, she was the best, her sweetness and personality imposible to don’t love her… Another person in entertainment was Stephany… the best friend, fun, profesional and the joy of the Party ever… I really will miss her… attentive to every needs and quick to answer in any situation and need Another wonderful person was Juana our waiter from the buffet, always having my coffee a water ready, cleaning the plates and table quick… beautiful personality and ready to serve all the time…
Dear guest, Thank you for your wonderful review. We are delighted to know that you had such an amazing experience and that our team members, especially José Miguel, Yukelkis, Stephany, and Juana, made your stay even more special. Your kind words will be shared with them as recognition of their excellent service. It is fantastic to hear that you enjoyed our elegant facilities, delicious food, and entertainment. We truly appreciate your kind feedback and look forward to welcoming you back for another unforgettable stay. Carlos Carter Guest Experience Specialist.
Dear guest, Thank you for your wonderful review. We are delighted to know that you had such an amazing experience and that our team members, especially José Miguel, Yukelkis, Stephany, and Juana, made your stay even more special. Your ki… Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewThe property was very clean and beautiful. Our room was amazing and the beds were comfortable. Our butler Jose was very attentive and helpful. Most of the employees were nice and friendly.
Dear guest, Thank you for your kind words. We're delighted to hear that you enjoyed the cleanliness and beauty of our property, as well as the comfort of your room. It's great to know that Jose provided attentive service and that our team contributed to a pleasant stay. We hope to welcome you back soon! Best regards, Carlos Carter Guest Experience Specialist
Dear guest, Thank you for your kind words. We're delighted to hear that you enjoyed the cleanliness and beauty of our property, as well as the comfort of your room. It's great to know that Jose provided attentive service and that… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe hotel in itself has a good infrastructure, specially the kids area in terms of pool size and slides. Location is also good, very close to the beach.
The hotel has so many problems, the staff is the WORST and have ruined what should have been a lovely experience. The hotels rooms smell like mould. The toilet seats are not fitted properly in the rooms. The bath tubs are falling apart. The shower doesn’t maintain the same temperature throughout. But really the worst part if their staff. The staff is absolutely unprepared to deal with tourists from all over the world, there is no standard of service, so if you make the same mistake we did and choose this hotel, be ready to be treated poorly by the staff. They were rude (from the person at reception, to the waiters at the restaurants). You can tell they are all unhappy at their jobs, they make you beg for a glass of water, clean cutlery, clean napkins, they just don’t want to help, unless of course you are ready to tip them well. There is a CLEAR difference between the way American tourists are treated (as they offer tips more frequently), vs other nationalities. All around the WORST service/staff me and all other 12 members of my family had. Even my 10 year old nephew was affected by the terrible service this hotel offers. On his birthday, the hotel was meant to deliver a cake to his room, we’ve all gathered for the cake, but there was NO CAKE. Eventually 2 hours after the agreed time the cake arrives, with bottle of champagne, for a 10 YEAR OLD BOY!!! I could go on, but ultimately the only advice I would have is - PICK A DIFFERENT HOTEL, you will be treated poorly and that is the main memory you’ll have of your time at Ocean El Faro.
Dear Guest, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the numerous inconveniences you and your family experienced during your time at Ocean El Faro. We regret that the condition of the rooms and the service provided by our staff did not meet your expectations. Please know that your comments are taken very seriously, and we will address these issues with the relevant departments to ensure improvements are made. We are particularly sorry for the disappointment surrounding your nephew’s birthday celebration. This is not the experience we aim to provide, and we deeply regret the oversight with the cake and the inappropriate inclusion of champagne. Your feedback is invaluable to us, and we will use it to make necessary changes to enhance our service standards and guest experience. We hope you will give us another opportunity to provide you with the exceptional stay you deserve in the future. Warm regards, Carlos Carter Guest Experience Specialist
Dear Guest, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the numerous inconveniences you and your family experienced during your time at Ocean El Faro. We regret that the cond… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewHow the restaurants where located
Not enough chairs, umbrellas and staff
Dear guest, Thank you for sharing your feedback. We're glad you visited us and hope you enjoyed the variety of restaurants. We’ve taken note of your comments regarding the availability of chairs, umbrellas, and staffing, and we aim to enhance these areas to provide an even better experience during your next stay. Carlos Carter Guest Experience Specialist
Dear guest, Thank you for sharing your feedback. We're glad you visited us and hope you enjoyed the variety of restaurants. We’ve taken note of your comments regarding the availability of chairs, umbrellas, and staffing, and we aim t… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewSlow river
The staff was so bad. No coordination or relevance whats so ever. Our vacation was ruined for the imcompetence of some staff of the lobby and the buttler, they made us feel uncomfortable and very sad about the whole situation. Even at the check out was a problem for asking for our bill.
Dear guest, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations and that certain interactions impacted your vacation. Your comments will be reviewed to address the concerns raised and improve our services. We hope you’ll give us another chance in the future to provide a better experience. Carlos Carter Guest Experience Specialist
Dear guest, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations and that certain interactions impacted your vacation. Your comments will be reviewed to address the concerns rai… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in November 2024
Verified reviewThe staff in the kitchen were very friendly. The food at the buffet is tasty. The lazy pool is fun.
The resort is not a new build it is an old resort with a new name. Our room was the most expensive room available in the entire hotel. It is beachfront. Our patio was incredibly dirty so using the outdoor bath is impossible. Flying insects lay on the patio floor and furniture. I believe it has never been mopped. The suite had a severe damp problem . It smelled of mould and damp. We could not believe we left Hard Rock for this place. It felt like a rip off when we compared how much we spent at both hotels. The butler service is not like a real butler service from real 5* hotels. José is very rude - he did not even want to acknowledge all party members or help with the pushchair. Paying for the upgraded Privilege exclusive service gets you no real benefits. Our child did not receive a Daisy welcome pack even though staff promised it. The Privilege restaurant is very poor and limited compared to the buffet. There is no real swimming pool outside of it - it’s actually a shallow pool. There are staff trying to take hotel customers to the lighthouse and sell you into staying in this lacklustre hotel over a period of time. They are all over the resort and act like beach hawkers. I came to relax not be in a Marrakech souk! These staff members have an attitude. Especially after you have to be assertive to get them to stop trying to sell you their very long term holiday package. The Japanese restaurant is not suitable for small children but our chef tried his best to entertain and serve.
Dear Guest, Thank you for sharing your comments. We are pleased to hear that you enjoyed the friendliness of the kitchen staff, the buffet food and the fun at the pool. We regret that some aspects of your stay did not meet your expectations. Your comments will be shared with the appropriate departments for review. We hope that on a future visit we can provide you with a more satisfactory experience. Carlos Carter Guest Experience Specialist
Dear Guest, Thank you for sharing your comments. We are pleased to hear that you enjoyed the friendliness of the kitchen staff, the buffet food and the fun at the pool. We regret that some aspects of your stay did not meet your expectati… Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewThey made a big deal when checking in about passports we explained we were staying with family. They just care about up selling constantly harassing to sell. Everything is first come first serve not enough to go around . I'm on vacation don't want to be working so hard for pool chairs reservations for restaurants etc.
Dear guest, Thank you for sharing your feedback. We understand how important it is to have a smooth and relaxing experience during your vacation. Your comments regarding the check-in process and availability of amenities have been noted. We’ll use this input to evaluate and improve the overall guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Carlos Carter Guest Experience Specialist
Dear guest, Thank you for sharing your feedback. We understand how important it is to have a smooth and relaxing experience during your vacation. Your comments regarding the check-in process and availability of amenities have been noted.… Show more