Reviews of Hodelpa Nicolás de Ovando 5 stars
Calle Las Damas, Colonial Zone, 10211 Santo Domingo, Dominican Republic
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe building is stunning and the location is very convenient. The breakfast was very good and staff was friendly.
First they overcharged us at check-in, which was repaired when we noticed this. Then we got a room with a huge leakage (water coming down the ceiling), then a room which was not cleaned (used soaps and towels, plus personal belongings of previous guest still in the room). Finally we got an acceptable room, still the shower was sub-par. The pool is nice, but filled with locals who buy a day pass, so no beds and clean towels for us.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel itself is full of history and looks beautiful and it’s in the heart of the colony city
Some defects in the bathroom and A/C was not working but they changed my room quickly
Hello mr. Marc, Thank you very much for sharing your experience with us. We are happy to know that you enjoyed the beauty and history of our emblematic hotel, as well as its privileged location in the Colonial City. We apologize for the inconvenience you experienced with the bathroom and A/C. What you mentioned is unusual in our facilities and does not represent the level of excellence we provide. We are pleased that our team was able to respond promptly by changing your room. We hope to welcome you back soon for an even more enjoyable stay. With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Hello mr. Marc, Thank you very much for sharing your experience with us. We are happy to know that you enjoyed the beauty and history of our emblematic hotel, as well as its privileged location in the Colonial City. We apologize for the i… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe architect colonial style, detail on decor and customer service.
I loved everything.
Dear ms. Martha, Thank you for your wonderful review and perfect scores. We’re delighted to know you enjoyed our colonial architecture, decor details, and the service from our team. It’s truly rewarding to hear that everything met your expectations and that you would return. We look forward to welcoming you back for another memorable stay. With my pleause, Anyeline Rodríguez Marketing Coordinator Hodelpa Nicolás de Ovando
Dear ms. Martha, Thank you for your wonderful review and perfect scores. We’re delighted to know you enjoyed our colonial architecture, decor details, and the service from our team. It’s truly rewarding to hear that everything met your ex… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe best hôtel in the old santo domingo , as simple than that
Rien à dire
Dear mr. Guillaume, We are thrilled to hear that your experience at Hodelpa Nicolás de Ovando was perfect and that you enjoyed our service, comfort, atmosphere, and location in the Colonial Zone. Your recommendation is truly an honor for us! With pleasure, Anyeline Rodríguez Digital Marketing Coordinator Hodelpa Nicolás de Ovando
Dear mr. Guillaume, We are thrilled to hear that your experience at Hodelpa Nicolás de Ovando was perfect and that you enjoyed our service, comfort, atmosphere, and location in the Colonial Zone. Your recommendation is truly an honor for u… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewBreakfast, dinner and facilities
Dear Ms. Xamayta, Thank you very much for your wonderful review. We’re delighted to hear that Felix provided excellent service and that you enjoyed the breakfast, dinner, and our facilities. We look forward to welcoming you again soon. With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Dear Ms. Xamayta, Thank you very much for your wonderful review. We’re delighted to hear that Felix provided excellent service and that you enjoyed the breakfast, dinner, and our facilities. We look forward to welcoming you again soon. Wi… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewSmell very good
None
Dear mr. Jose, Thank you so much for your excellent review and perfect score in every category. We’re thrilled to know you had such a pleasant stay and especially appreciate your kind comment about the scent throughout the hotel we take pride in creating a welcoming and fresh atmosphere for our guests. It will be a pleasure to host you again in the near future. With pleasure, Anyeline Rodríguez Digital Marketing Coordinator
Dear mr. Jose, Thank you so much for your excellent review and perfect score in every category. We’re thrilled to know you had such a pleasant stay and especially appreciate your kind comment about the scent throughout the hotel we take p… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe colonial building, it’s history
Nothing
Dear Ms. Denisse, Thank you so much for your wonderful review and perfect rating across all categories. We’re delighted to know you loved our colonial building and its rich history. It brings us joy to see that our staff, cleanliness, location, facilities, and overall comfort met your expectations. We look forward to welcoming you back for another memorable stay in the heart of the Colonial City. With pleasure, Anyeline Rodríguez Digital Marketing Coordinator
Dear Ms. Denisse, Thank you so much for your wonderful review and perfect rating across all categories. We’re delighted to know you loved our colonial building and its rich history. It brings us joy to see that our staff, cleanliness, loc… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewTodo en general
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewExcellent location and amazing grounds
Untrained staff in the restaurant, lack of towels in the room.
Dear mr. Anton, Thank you for your feedback and for highlighting the excellent location and beautiful grounds of our hotel. We’re glad you enjoyed your stay overall, and we’re sorry to hear about your perception of the restaurant service. We’ll continue training our team to ensure a smoother experience. Regarding the towels, we’d like to clarify that they are replenished daily and provided completely clean. If you ever need additional towels, please don’t hesitate to request them — we’ll gladly provide extras. We hope to welcome you back soon and exceed your expectations. With pleasure, Anyeline Rodríguez Digital Marketing Coordinator
Dear mr. Anton, Thank you for your feedback and for highlighting the excellent location and beautiful grounds of our hotel. We’re glad you enjoyed your stay overall, and we’re sorry to hear about your perception of the restaurant service.… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewI like how classic it’s look.
Dear mr. Fabian, Thank you so much for your kind words and for giving us the highest rating in every category. We’re glad to know you enjoyed the classic charm of our hotel. Every detail is thoughtfully preserved to offer an authentic experience in the heart of the Colonial City. We look forward to welcoming you again. With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Dear mr. Fabian, Thank you so much for your kind words and for giving us the highest rating in every category. We’re glad to know you enjoyed the classic charm of our hotel. Every detail is thoughtfully preserved to offer an authentic expe… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewWarm and inviting staff, helpful receptionist, fun pool & ceviche setup (it was a Sunday) and excellent location and historical value. Everything!
Nothing comes to mind.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe facilities and staff are wonderful. The room was beautiful and the food and drinks were great! The location is very close to everything in the colonial city. We will stay here again.
We saw three cockroaches in our room. We didn’t report this until check out since we really needed to rest and we were in our room for less than a day.
Dear Mr. luis, Thank you for your kind words about our facilities, staff, room, and the overall experience in the heart of the Colonial City. We’re truly grateful to know you plan to stay with us again. At the same time, we sincerely regret the inconvenience you encountered. What you describe is highly unusual and not reflective of the standards we maintain. Please rest assured that we have shared your feedback with our housekeeping and maintenance teams to investigate and take immediate corrective actions. We appreciate your understanding and look forward to the opportunity to welcome you back for a flawless stay. With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Dear Mr. luis, Thank you for your kind words about our facilities, staff, room, and the overall experience in the heart of the Colonial City. We’re truly grateful to know you plan to stay with us again. At the same time, we sincerely regr… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewHow can I summarize such a great stay. Excellent stay! 💯❤ It was an amazing stay. Perfect location, friendly staff, excellent service, the must comfortably bed, large rooms. A clean pool with great bar service. The buffet breakfast was delicious. The house cheeseburger hamburger dalucous. The hotel manager Ana Cespede y el personal Felix Gonzalez provided the best personalized. Great professional service 👏 Can't wait to return. !! Thank you Felix!!
Wanted to stay longer.. 😥
Hello ms. Erika, Thank you so much for your enthusiastic and heartfelt review! We're truly grateful for your kind words and thrilled to know that your stay was nothing short of amazing. From the perfect location and spacious rooms to the delicious breakfast, clean pool, and personalized attention from Ana Céspedes and Félix González — it's wonderful to hear that every detail made your visit so memorable. We'll be sure to pass along your thanks to Félix and the rest of our team. We can't wait to welcome you back again soon! With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Hello ms. Erika, Thank you so much for your enthusiastic and heartfelt review! We're truly grateful for your kind words and thrilled to know that your stay was nothing short of amazing. From the perfect location and spacious rooms to … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThis hotel represents the best of what the Colonial Zone has to offer. It is housed in an early colonial structure with walls that are nearly a yard thick. It is located on the earliest European-built paved street in the Americas. It boasts magnificent views of the port and the river from its perch atop the city walls. It is located a short walk from all the attractions worth visiting. It is impeccably maintained and it is staffed by dedicated employees.
Hello mr. Charles, Thank you so much for such a thoughtful and detailed review. We’re truly honored to know that you consider our hotel a world-class destination and a reflection of the best that the Colonial Zone has to offer. Our team takes great pride in preserving the historical essence of the property while delivering exceptional service. We're delighted that you enjoyed the views, location, and the care we put into maintaining every detail. We hope to welcome you back soon for another memorable stay. With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Hello mr. Charles, Thank you so much for such a thoughtful and detailed review. We’re truly honored to know that you consider our hotel a world-class destination and a reflection of the best that the Colonial Zone has to offer. Our team t… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewFabulous hotel. Beautiful decorated. Exceptionally clean. Great staff and wonderful location.
We loved everything
Hello Mr. Anthony, Thank you so much for your wonderful feedback. We’re delighted to know you loved everything about your stay—from the décor and cleanliness to our team’s service and our privileged location. Your recommendation means a lot to us. We look forward to welcoming you back very soon! With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Hello Mr. Anthony, Thank you so much for your wonderful feedback. We’re delighted to know you loved everything about your stay—from the décor and cleanliness to our team’s service and our privileged location. Your recommendation means a l… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe atmosphere is so beautiful.
Difficult to keep the pool clean. P Also, the price in dollars was not actual because they said they said they had to run my card at the hotel’s exchange rate, but I’ve lived in the DR for more than 8 years, and that’s not true. They could’ve ran my visa in pesos and I would have been given a much better rate by my bank.
Hello Mr. Nathan, Thank you very much for your wonderful review and for choosing to stay with us again. We’re glad you enjoyed the beautiful atmosphere and gave us perfect scores across the board. We also appreciate your feedback regarding the pool maintenance and the currency exchange. We understand your concern about the payment process and will review this internally to ensure transparency and the best possible experience for our guests. We look forward to welcoming you back soon! With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Hello Mr. Nathan, Thank you very much for your wonderful review and for choosing to stay with us again. We’re glad you enjoyed the beautiful atmosphere and gave us perfect scores across the board. We also appreciate your feedback regarding… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewLocation very convenient and hotel very nice
Staff didn't seem to have a lot of experience managing services (e.g. transport, late check out)
Hello mrs. Laura, Thank you for taking the time to share your feedback. We’re glad to hear you found our location convenient and the hotel nice. However, we regret that some aspects of our service, such as transport coordination and late check-out, did not meet your expectations. Please rest assured that we take your comments seriously and will work on improving these areas to provide a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
Hello mrs. Laura, Thank you for taking the time to share your feedback. We’re glad to hear you found our location convenient and the hotel nice. However, we regret that some aspects of our service, such as transport coordination and late … Show more