Not enough kid activities & most of the staff was rude with the exception of a few such as Orlando at the beach bar. He was great and so attentive.

Character popups

Stayed in August 2025

I think the workers need to be more diverse seeing people from all over the country visits! It would be good if they teach the workers english. I was so sad when I wanted to know something and the worker was annoyed by me asking seeing he could not understand me.

This trip was for my five year old daughter. She enoyed the trip 100%! The pajama jam and water park literally took the entire trip for her!

Stayed in August 2025

I did not like that some staff by the pool area who make the drinks for people ignore me 3 times. I asked for 2 drinks and they said okay and went ahead and serve others and left me waiting. I asked 3 different staff.

We went for my son’s bday. I requested a crib for my baby but did not get it. I also requested a late check out which was granted and I’m very thankful for that.

Stayed in August 2025

The Food!!!! For an all inclusive we were hungry too often. The room service options were not good and you couldn’t modify your food. For example if you ordered juice they list 3 flavors but you don’t get to choose. You get what they bring. We struggled daily to find for we enjoyed. The stand alone restaurant menus didn’t have options we enjoyed. Room service offered no kids menu and pool side there was no food unless you walked 5 mins away to another small pool bar to order then you have to wait as folks who paid for prestige get served first . Same at the water park food options are limited and the quality of food taste isn’t great. Not enough seating at the water park, which is weird since it’s a main attraction. Horrible beach

The property was lovely with many pools, great entertainment for the kids & adults and the water park was tons of fun for my toddler. The hotel staff was friendly and kind.

Stayed in July 2025

Safety Concern at Aqua Nick Turtle Ninja Kids Pool & Aggressive Sales Tactics at Prestige Presentation During our stay, we experienced a serious safety issue at the Aqua Nick Turtle Ninja kids pool. The lifeguards responsible for monitoring the closed water slides were not paying attention. My 5-year-old child entered the slide and got stuck for several minutes. Despite my insistence, the security personnel kept deflecting, saying things like “he must have gone the other way” and “the slide is empty.” However, I had been watching my child closely and saw him enter the slide. I was about to climb up myself when kids started exiting — there were five children in total, and some older ones were inside the slide blocking the way because they were trying to climb back up. Even after “checking,” the guard insisted for several minutes that the slide was empty, which was clearly not the case. Additionally, if you are not already a Prestige member, be aware that the resort uses very aggressive sales tactics to push the membership. They presented Booking.com and Expedia as overpriced and untrustworthy, trying to pressure us into a $16,900 Ruby membership. They refused to let me take the actual contract to read on my own and instead insisted I review a 27-page printed “sample” — described as “similar” — during my vacation time. I found it extremely inappropriate and disrespectful to expect guests to spend hours of their family time reviewing such contracts on-site. Coincidentally (or perhaps not), later that same day, items from our all-inclusive minibar — unrelated to Prestige — were removed while we were out of the room. I reported the issue to hotel security and to Booking.com customer service, but I am still waiting for a follow up.

Most part of the staff is awesome. I loved the fresh ceviches and kids loved the Slime and the dinner with the Ninja Turtles. Amenities are pretty and there is a wide variety of food and sweets.

Stayed in July 2025

The structure maintenance, the room has some of the mirror was side broken and can be a hazard for the kids, the room ac not is fully operational because during the night stop working, the room service on the nights menu doesn't have enough variety. All the bars wasn't open even we had a pool down the room and the pool bar wasn't open. On the main pool doesn't have any snacks bar for kids and adults eat something staying at the main pool.

The activities, the facilities for the kids and the water park.

Stayed in July 2025

Good quality was ok and it’s tailored for young children and I went with four teens. It’s great for families with young children. The water park closes at 5 pm so not much to do after.

Infinite pool, and location

Stayed in July 2025

The room and food

Everything besides the room and food

Stayed in July 2025

Not a deal breaker but seaweed kept rolling in at the beach (even with staff trying to keep up with cleaning it), but we just focused on the other amenities. There were lots of food and dessert choices not available on the menu unfortunately when we stayed. The shows were 8:45pm every night and I wished they had an earlier option as some kids barely stayed up that late after a long day. So, plan your afternoon nap for the kids if you need or want to.

Very clean resort. Staff was all friendly and waved or said “Hola” to my kids even with a language barrier. There was always a character appearance somewhere on the property every 1-2 hours so did not feel the need to do a character breakfast or dinner.Food was decent for a kids resort. You can wait for golf cart to get back and forth to the other side of resort for water park (but it would be a 10-15 walk otherwise). Shows were lovely and entertaining for all ages.

Stayed in July 2025

My room was not properly revised before my arrival. Also happened to another guest during my stay as she was directly complaining about her room not having good temperature. The managed to fix me another room but it had the shower glass leaking into the toilette. Be aware of their “members” plan.

It was generally clean. Daily room service and overall staff kept the place neat. Nice variety of food during at the buffet. The asian styled kitchen was and option I really regret having. The other restaurants were pretty good. Once you arrive they try to sell you more stuff, room upgrades or services with the TV characters. Their kids service is limited as for the kids pool is only open until 5pm local time but the personnel announces that you must leave by 4:50pm. I believe they should extend their schedule. They have some activities for the evening like face painting, a small inflatable playground, and a dancing show. My family and I had fun but as our second time having our holidays in Punta Cana, my expectations were high but you have to set them to the standard of your stay

Stayed in June 2025

The property is beautiful for kids

Stayed in May 2025

service of some staff

Room, facilities

Stayed in April 2025

They not have a lot of entertainment in the night time . Everything shout down at 12( there just one bar that is open until that time) During my stay they close the main buffet in the night time… looks they open it just during the weekend during low season

The water park

Stayed in May 2025

Our room are old cabinets did not close. TV need to be replace as the picture was very dimmed and go completely dark at times had to turn it off and back on again for it to work. The food in the explorer is horrible and not fresh

All night time shows in the theater, the pool

Stayed in April 2025

The food very bad,

The water park the pool

Stayed in May 2025

Not too much English

Everyone was polite

Stayed in March 2025

Transport cart could take a while. Their buffet restaurant could get pretty hot at times. Very slippery floor after the rain and the hotel didn’t have notice or do anything abt it!

Beach access is easy. Room is comfy and clean. Staff is pretty accommodating. We gotta meet lots of characters on their schedule. We avoided the concierge service so no forced sales for us! My son loves the Snick Lounge.

Stayed in December 2024

Making us feel like we were being scammed!

Stayed in December 2024

The food was mediocre and the service at the restaurants was slow.

The pool and water park were great! The resort was very clean and well maintained.

Stayed in December 2024

- service ( most of the staff that we encountered were nice, but some have favorable guests, especially if they are spanish speaking 😔.) - there's always no towel available at the infinity pool and beach area. - room service order may take more than 1 hour and expect some of your orders might not come. - if you ask for something at the reception (even if you went there in person ,they will tell you that someone will bring it to your room and that they they are unable to give it to you at the reception), expect that it will never come. - an hour(or more) delay on some of their shows that might messed up your other plans such as dinner reservation. - the non-inclusives such as the gift shops are on the pricier side. (much more expensive than Disneyland)

- lots of character pop-ups (2-4 in a day) - lots of activities for the whole family (such as magic shows, circus shows, and themed night ) - loved their foods and drinks - facilities are great and clean - 24 hours room service - pineapple tour - character breakfast that my daughter loves the most - Aquanick is the highlight of the whole resort - attentive life guards at the whole resort

Stayed in November 2024

Character encounters was mehh, missing magic with kids Service at the restaurants was terrible, halfway through breakfast there were no more dishes, glasses, getting service at your table during any meal was hopeless... Overall very bad service at all restaurants The reservation restaurant didn't have any until 5 days after our arrival but we couldn't reserve before getting there We had 3 rooms and bracelet keys didn't work in 2 of them (during the whole trip) Had access to our room 2 hours after check in because of room cleaning and key problems There was no manager or someone in charge, we had to wait until the next day to get answers. You'd expect someone who could give you answers in this kind of hotels Carpets and throw pillows at room looked filthy Mini Clothes drying rack Food was normal, not outstandind

Kids had fun. Croissants at breakfast buffet

Stayed in October 2024

Buffett restaurant incredibly hot, coffee service slow and delay. Tropical show inappropriate for kids.

New water park, ice cream place and Italian restaurant, circus show impressive.

Stayed in October 2024

Most staff unpleasant, lunch in a buffet organization disaster and rude staff. Was expecting more stuffs for kids. My son had a birthday called 4 times to receive the call from spongbob but never did. Not too many things for birthday celebrations. Overall was waist of money.

Food was really good. The rooms were clean.

Stayed in September 2024

Check in was dreadful. Slow! Staff unhelpful and rude. Concierge service only interested in selling timeshares. They failed to make the dinner reservations as promised and we ended up not being able to eat in Spacewalker restaurant as a consequence. Alcohol was low quality brands, draft beer was undrinkable. We stayed here in 2019 and the food and beverage standards have really dropped since our first stay. We will not return for a third trip.

Drivers of shuttle carts were brilliant!

Stayed in July 2024