Reviews of Meliá Punta Cana Beach Wellness Inclusive - Adults only 5 stars

Dear guest, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed our extensive Energy for Life activities program and appreciated our friendly staff's dedication to service culture. We're also pleased that you found our specialty restaurants to offer excellent gastronomic experiences. Regarding the buffet and beverage quality, we continuously work to maintain our high standards across all dining venues, and your feedback helps us focus our improvement efforts. It's wonderful to hear that you particularly enjoyed our beachfront yoga sessions, which are part of our comprehensive wellness program designed to enhance our guests' experience. We hope to have the opportunity of welcoming you back in the future. Best regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear guest, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed our extensive Energy for Life activities program and appreciated our friendly staff's dedication to service culture. We're also pleased… Show more

Dear Ms Hannah, Please accept our thanks for your kind review. We are delighted that you had an amazing time at our adults-only sanctuary. Your perfect scores across all categories truly reflect our commitment to providing exceptional experiences through our Wellness Inclusive concept, from our idyllic beachfront location to our quality dining options and outstanding YHI Spa services. We would be glad to have you return for another memorable stay. Best wishes, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms Hannah, Please accept our thanks for your kind review. We are delighted that you had an amazing time at our adults-only sanctuary. Your perfect scores across all categories truly reflect our commitment to providing exceptional exp… Show more

Dear Ms María, Thank you for this review about your stay with us at Meliá Punta Cana Beach. We are delighted that you appreciated our excellent facilities, including our four stunning outdoor pools, fully equipped gym, and the magnificent YHI Spa. Your perfect scores for comfort and cleanliness reflect our commitment to maintaining the highest standards in our 544 well-appointed rooms. Regarding the food service, we take pride in our diverse dining options across six distinctive restaurants, each offering unique culinary experiences, and we will continue to maintain our high culinary standards. We are also addressing your feedback about staff service, as our team regularly undergoes training to deliver the exceptional service our guests deserve. We are pleased that you enjoyed our prime location alongside the beautiful Bávaro Beach with its pristine white sand and turquoise waters. We look forward to seeing you again in the future. Kindest regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms María, Thank you for this review about your stay with us at Meliá Punta Cana Beach. We are delighted that you appreciated our excellent facilities, including our four stunning outdoor pools, fully equipped gym, and the magnificent… Show more

Dear Ms Lorena, Thank you for taking the time to leave a review. We sincerely appreciate your kind words regarding our privileged location along the stunning Bávaro Beach, renowned for its pristine white sands and crystal-clear turquoise waters. It’s truly rewarding to know that this natural beauty contributed positively to your experience. Regarding your observations about our rooms, we’d like to share that each of our accommodations is thoughtfully designed with your comfort and well-being in mind. They feature modern amenities such as air conditioning, flat-screen TVs, and premium bedding to ensure a restful stay. We also offer a wide range of accommodation options to suit different preferences. For guests seeking an elevated experience, our The Level category provides superior features, including Stay Well™ thermal mattresses and advanced wellness technology. We regret that you didn’t have the opportunity to enjoy this exclusive option during your stay. While our standard accommodations are designed to offer excellent comfort, The Level presents an enhanced level of luxury and personalized service that many of our guests find especially rewarding. Your feedback is truly valuable to us, and we hope to welcome you again soon—perhaps with the opportunity to explore one of our premium categories and enjoy an even more enriching experience. We hope we can provide you with an improved stay in the future. Kind regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms Lorena, Thank you for taking the time to leave a review. We sincerely appreciate your kind words regarding our privileged location along the stunning Bávaro Beach, renowned for its pristine white sands and crystal-clear turquoise … Show more

Dear Guest, We would like to thank you for this positive review. We are delighted that you had an excellent experience at our adults-only wellness sanctuary. Our prime location along the stunning Bávaro Beach provides the perfect setting for a relaxing getaway. It brings us great joy to know that our dedicated staff demonstrated our true service culture through their attentive care. We are also pleased that you found great value in your booking, as we strive to offer exceptional experiences worth every penny. We look forward to welcoming you back on future occasions. Best wishes, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Guest, We would like to thank you for this positive review. We are delighted that you had an excellent experience at our adults-only wellness sanctuary. Our prime location along the stunning Bávaro Beach provides the perfect setti… Show more

Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted that you enjoyed your relaxing stay at Meliá Punta Cana Beach. Your kind words about our attentive personnel and their warm hospitality mean a great deal to us. The dedication of our team members consistently shines through in creating memorable experiences for our guests. However, we regret any misunderstanding regarding our services. Our team is always available to clarify any questions about the inclusions of your stay package. It is important to mention that services with an additional charge are available to all who wish to upgrade their accommodation experience with us.These services has higher category inclusions, for example, the Bali beds in the pool area can include bottles of exclusive liquors or highly specialized seafood dishes.Therefore, we can assure you that the services with an additional charge have options that undoubtedly elevate the accommodation experience of all those who visit us. Finally, we are pleased that you appreciated our prime beachfront setting, which offers our guests stunning panoramic views of the Caribbean Sea. We look forward to welcoming you back for another peaceful escape. Best regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted that you enjoyed your relaxing stay at Meliá Punta Cana Beach. Your kind words about our attentive personnel and their warm ho… Show more

Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted that your stay at Meliá Punta Cana Beach exceeded your expectations. Your satisfaction with our accommodations, attentive service and beachfront setting means the world to us. The pristine shores of Bávaro Beach provide the perfect backdrop for creating memorable moments, while our dedicated team works tirelessly to ensure every detail of your stay is flawless. We look forward to welcoming you back for another rejuvenating escape. Warm regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted that your stay at Meliá Punta Cana Beach exceeded your expectations. Your satisfaction with our accommodations, attentive serv… Show more

Dear Madam, Thank you for sharing your wonderful feedback about your stay with us. We are delighted that you found our property beautiful, complemented by our dedicated service culture that aims to exceed guest expectations. Your perfect scores across all categories truly reflect our commitment to providing an exceptional wellness experience, from our pristine beachfront location to our meticulously maintained facilities. Our team takes great pride in maintaining the highest standards of cleanliness and comfort in our wellness-designed accommodations, and we are grateful for your recognition of these efforts. We look forward to welcoming you back for another exceptional stay at our wellness sanctuary. Warm regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Madam, Thank you for sharing your wonderful feedback about your stay with us. We are delighted that you found our property beautiful, complemented by our dedicated service culture that aims to exceed guest expectations. Your perfect … Show more

Dear Madam, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you appreciated our privileged location alongside the beautiful Bávaro Beach with its pristine white sand and turquoise waters. We sincerely apologize for the inconvenience you experienced with your room. While our maintenance team typically responds promptly to technical issues, we acknowledge that the AC repair took longer than expected. Our standard procedure is to offer immediate room changes when repairs may take extended time, and we regret that this wasn't initially offered in your case. Regarding the room key deactivation, we have a 24-hour reception desk ready to assist with any key card issues to ensure minimal disruption to our guests' stay. We hope to have the opportunity to welcome you back and provide you with the exceptional experience our resort is known for. Warm regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Madam, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you appreciated our privileged location alongside the beautiful Bávaro Beach with its pristine white sand and turqu… Show more

Dear Guest, Thank you for sharing your detailed feedback about your stay with us. We are delighted that you appreciated our beautifully maintained tropical gardens and pathways that create the perfect wellness atmosphere. It's wonderful to hear that our dedicated team members provided you with excellent service, reflecting our strong service culture. We're also pleased that you found our fantastic swimming pools to be awesome and your room experience was clean and comfortable. Regarding the noise disturbance, while we strive to ensure all guests can enjoy a peaceful environment, we understand this impacted your stay. As for the dining experience, we take pride in our quality cuisine across our various restaurants, from international buffets to specialized à la carte venues, offering a wide range of gastronomic experiences. We would love to welcome you back for another stay at our wellness sanctuary. Best regards. Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Guest, Thank you for sharing your detailed feedback about your stay with us. We are delighted that you appreciated our beautifully maintained tropical gardens and pathways that create the perfect wellness atmosphere. It's wonderful… Show more

Dear Ms Luchi, Thank you for such a positive review. It's fantastic that the night show provided you with entertainment and joy. We're delighted that the facilities met your expectations, providing an exceptional experience. It's always our goal to create an environment where guests can indulge in the utmost comfort and service culture. We take pride in our staff's commitment to service excellence, ensuring that every guest feels valued and well-cared for during their stay. The wellness and happiness of our guests are paramount, and it's rewarding to know that we succeeded in making your stay memorable. It would be a pleasure to welcome you back. Best wishes, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms Luchi, Thank you for such a positive review. It's fantastic that the night show provided you with entertainment and joy. We're delighted that the facilities met your expectations, providing an exceptional experience. It's alwa… Show more

Dear Ms Justine, Thank you for such a positive review. We're thrilled to hear you appreciated the beauty of our location and the friendliness of our staff, which are indeed the pillars of our service culture. It's truly rewarding to know that our team's efforts to provide exceptional service have resonated with you. Regarding your comment about the toilets, we hope that our numerous on-site amenities, including our YHI Spa, diverse gastronomic experiences, and exclusive The Level service, contributed positively to your overall room experience. Thank you again; we hope to welcome you back soon. Kind regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms Justine, Thank you for such a positive review. We're thrilled to hear you appreciated the beauty of our location and the friendliness of our staff, which are indeed the pillars of our service culture. It's truly rewarding to k… Show more

Dear Mr. Phil, Thank you very much for this positive review. It's wonderful to hear that you appreciated the serene atmosphere and the natural beauty of our gardens and location. Your kind words regarding our facilities, comfort, and staff are truly appreciated, as these are integral parts of our service culture. We're also delighted to know that our commitment to cleanliness met your expectations, ensuring a premium room experience for every guest. While we note your rating on value, we hope that the overall gastronomic experiences, the energy for life activities, and the tranquility of The Level contributed positively to your stay. We look forward to welcoming you back on future occasions. Best wishes, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Mr. Phil, Thank you very much for this positive review. It's wonderful to hear that you appreciated the serene atmosphere and the natural beauty of our gardens and location. Your kind words regarding our facilities, comfort, and … Show more

Dear Flavia, Thank you for this review about your stay with us at Meliá Punta Cana Beach. It brings us immense pleasure to know that our hotel's landscape gardens, variety of gastronomic experiences, and the comfort of our rooms met your expectations. We're delighted that Fabiola's dedication to your room experience enhanced your stay and that our Energy for life activities like yoga, pilates, and the bike tour positively impacted your visit. We also appreciate your kind words about the helpfulness and friendliness of our concierge, reception, and coffee bar staff. On the other hand, we regret to hear about the seaweed on the beach, although this is a natural occurrence in the region, we understand it can affect the enjoyment of our guests. We want to take this moment to tell you that the presence of Sargasso in the beach area is a natural event that occurs in the Caribbean area during this season. This alga has a significant impact on the structure of dunes and sandbanks along the entire Caribbean coast. Our hotel carries out daily cleaning work so that the impact of this natural phenomenon affects the beach area as little as possible, however, currents and tides can cause a high influx of this algae. We strive to maintain the beach to the highest standards. Concerning the room credit, we aim to provide a clear and valuable proposition for our guests and will review the clarity of this offering. Please have in consideration the terms and conditions of any promotions or coupons offered at our hotel are described upon receiving your reservation confirmation. It's also important to mention that if you used an intermediary or travel agency, they must share their credit application policies to avoid any situations like the one you've described. We are sorry if during your accommodation a staff member has not made you feel at home. For us, the most important thing will always be offer a quality service and human warmth. Through this same opinion forum we can find hundreds of comments that highlight and appreciate the excellent work that our team does every day. All our team share a philosophy service and we are sorry that you have had an approach with a staff member who does not share this with us. Undoubtedly, your comments will be shared with the heads of each department to make the corresponding adjustments. We hold a high standard for guest interactions and your comments are taken seriously. We are continuously working to enhance our service culture, ensuring that all guests receive the exceptional care and attention they deserve, regardless of their chosen room category. The wellbeing and satisfaction of our guests are our utmost priorities. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Juan Carlos Santos Guest Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Flavia, Thank you for this review about your stay with us at Meliá Punta Cana Beach. It brings us immense pleasure to know that our hotel's landscape gardens, variety of gastronomic experiences, and the comfort of our rooms met … Show more

Dear Noelle, Thank you for this review about your stay with us at Meliá Punta Cana Beach. We're delighted that you appreciated our dedicated staff and found great value and a prime location during your stay. Your enjoyment of our service culture is truly important to us. Regarding your remarks, we aim to ensure all our guests have a comfortable room experience, and we regret to hear the air conditioning did not meet your expectations. We want to tell you that our hotel constantly monitors the general areas in order to detect any anomaly and resolve it as soon as possible. We can assure you that the most important thing for us is to provide the greatest comfort through maintenance programs for each room. Additionally, we strive for excellence in maintaining our beach area, and we will certainly address your concerns about its cleanliness. The presence of Sargasso in the beach area is a natural event that occurs in the Caribbean area during this season. This alga has a significant impact on the structure of dunes and sandbanks along the entire Caribbean coast. Our hotel carries out daily cleaning work so that the impact of this natural phenomenon affects the beach area as little as possible, however, currents and tides can cause a high influx of this algae. Our team is committed to providing an impeccable environment for our guests to relax in. We look forward to seeing you again in the future. Kindest regards, Ediangie Rodriguez Gex Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Noelle, Thank you for this review about your stay with us at Meliá Punta Cana Beach. We're delighted that you appreciated our dedicated staff and found great value and a prime location during your stay. Your enjoyment of our ser… Show more

Dear Ms Pamela, Thank you for such a positive review. It's wonderful to hear that our team made a great impression and that you enjoyed the pool areas. We strive to offer top-notch service culture and an exceptional room experience, and your appreciation for these efforts means a lot to us. Thank you for highlighting the overall excellence you encountered during your stay. It would be a pleasure to welcome you back. Best wishes, Ediangie Rodriguez Gex Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms Pamela, Thank you for such a positive review. It's wonderful to hear that our team made a great impression and that you enjoyed the pool areas. We strive to offer top-notch service culture and an exceptional room experience, a… Show more

Dear Ms. Andrea, Thank you for such a positive review. We're delighted to hear that the service culture at our hotel made such a positive impression on you and that you thoroughly enjoyed the comfort of our rooms. Our team is passionate about providing a serene room experience and it's heartening to know this was a highlight of your stay. It would be a pleasure to welcome you back. Best wishes, Ediangie Rodriguez Gex Experience Manager at Melia Punta Cana Beach A Wellness Inclusive Resort | Adults Only

Dear Ms. Andrea, Thank you for such a positive review. We're delighted to hear that the service culture at our hotel made such a positive impression on you and that you thoroughly enjoyed the comfort of our rooms. Our team is passiona… Show more