Opiniones del Bahia Principe Luxury Esmeralda All Inclusive - Newly Renovated 5 estrellas

Dear Cesar, Thank you for sharing your feedback regarding your stay with us. We are glad to hear that you appreciated the attention and care provided by our staff. Regarding the presence of sargassum, please note that this is a natural phenomenon affecting some areas of the Caribbean at certain times of the year. We continuously carry out scheduled cleaning to minimize its impact and maintain the beaches as pleasant as possible for our guests. We appreciate your understanding and hope to welcome you again for an even more enjoyable experience. Kind regards, Fran M, Guest Relations Department.

Dear Cesar, Thank you for sharing your feedback regarding your stay with us. We are glad to hear that you appreciated the attention and care provided by our staff. Regarding the presence of sargassum, please note that this is a natural ph… Mostrar más

Dear guest, Thank you for taking the time to share your experience with us and for your feedback. We will work diligently to address your concerns and improve. We hope to have the pleasure of welcoming you back. Kind regards, Marina O., Guest Relations Department

Dear guest, Thank you for taking the time to share your experience with us and for your feedback. We will work diligently to address your concerns and improve. We hope to have the pleasure of welcoming you back. Kind regards, Mari… Mostrar más

Estimado huésped, Muchísimas gracias por compartir su fantástica experiencia. Nos alegra profundamente saber que disfrutaron de una estancia tan agradable y que nuestras instalaciones, el servicio, la gastronomía y las actividades cumplieron con sus expectativas. Además, es un verdadero placer saber que nuestro hotel fue el lugar ideal para disfrutar de sus vacaciones en familia. Esperamos volver a recibirlos muy pronto para seguir creando juntos momentos inolvidables en Bahia Principe Hotels & Resorts. Con cariño, Noelia E. Guest Relations Department

Estimado huésped, Muchísimas gracias por compartir su fantástica experiencia. Nos alegra profundamente saber que disfrutaron de una estancia tan agradable y que nuestras instalaciones, el servicio, la gastronomía y las actividades cumpl… Mostrar más

Estimada Julia, Gracias por tomarse el tiempo para compartir su opinión. Nos alegra saber que la habitación y la calidad de la comida estuvieron a la altura de sus expectativas. También agradecemos sus palabras hacia la simpatía de nuestros empleados. Lamentamos profundamente que otros aspectos de su experiencia no hayan sido satisfactorios. Sentimos las demoras que menciona y tomamos nota sobre ello para seguir mejorando. Estamos trabajando constantemente para mejorar estos puntos y ofrecer un servicio más ágil y completo. Esperamos que en el futuro nos dé una nueva oportunidad para ofrecerle una experiencia más acorde a sus expectativas. Un cordial saludo, Fran M, Guest Relations Department.

Estimada Julia, Gracias por tomarse el tiempo para compartir su opinión. Nos alegra saber que la habitación y la calidad de la comida estuvieron a la altura de sus expectativas. También agradecemos sus palabras hacia la simpatía de nuestr… Mostrar más

Buenas tardes, Muchas gracias por compartir sus amables comentarios. Nos alegra saber que disfrutaron de la habitación, los restaurantes, las piscinas y el servicio de nuestro equipo. Lamentamos sinceramente la situación que menciona. Sus observaciones han sido compartidas con el área correspondiente para su revisión y seguimiento, ya que nuestro objetivo es que todos los huéspedes se sientan siempre bienvenidos y respetados. Esperamos tener el placer de recibirles nuevamente. Saludos cordiales, Mayte Castro Guest Relations Department

Buenas tardes, Muchas gracias por compartir sus amables comentarios. Nos alegra saber que disfrutaron de la habitación, los restaurantes, las piscinas y el servicio de nuestro equipo. Lamentamos sinceramente la situación que menciona. Sus… Mostrar más

Dear Ana, Thank you for sharing your feedback. We are delighted to hear that you enjoyed dinner at Limbo, the pools, and the beach access. We sincerely apologize for the discomfort you experienced with the sofa bed and the blanket, We will work to ensure improvements in these areas. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Fran M., Bahia Principe Hotels & Resorts.

Dear Ana, Thank you for sharing your feedback. We are delighted to hear that you enjoyed dinner at Limbo, the pools, and the beach access. We sincerely apologize for the discomfort you experienced with the sofa bed and the blanket, We will… Mostrar más

Dear Masseroli, thank you for your feedback. We are glad to hear that you enjoyed the beauty, tranquility, and cleanliness of the place, as well as the family-friendly atmosphere with the beautiful beaches. We appreciate your comments regarding the evening entertainment and will take them into consideration to improve the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Dannyely Santana Guest Relations Department. Bahia Principe Hotels & Resorts.

Dear Masseroli, thank you for your feedback. We are glad to hear that you enjoyed the beauty, tranquility, and cleanliness of the place, as well as the family-friendly atmosphere with the beautiful beaches. We appreciate your comments regar… Mostrar más

Dear Mirella. Thank you for your feedback. We will certainly take note of your preference regarding the music selection. We strive to offer a variety of options to ensure all guests enjoy their experience. If you have any other suggestions or requests, please feel free to share them with us. We're here to make your stay as pleasant as possible. Reegards, Dannyely S, Guest Relations Department.

Dear Mirella. Thank you for your feedback. We will certainly take note of your preference regarding the music selection. We strive to offer a variety of options to ensure all guests enjoy their experience. If you have any other suggestions … Mostrar más

Dear Maria. Here's a formal response to the comment in English: Thank you so much for your kind words! We are delighted to hear that you had a wonderful experience with us. Our staff always strives to provide the best service possible, and we’re thrilled that their efforts made a positive impact on your stay. We look forward to welcoming you back soon for another perfect visit! Best regards, Dannyely S, Guest Relations Department

Dear Maria. Here's a formal response to the comment in English: Thank you so much for your kind words! We are delighted to hear that you had a wonderful experience with us. Our staff always strives to provide the best service possible… Mostrar más

Dear Jose. Thank you for your feedback. We're glad to hear that you enjoyed the buffet area and the service. We sincerely apologize for your experience at the outside restaurants and will take your comments into consideration to improve. Your satisfaction is important to us, and we appreciate your valuable input. Best regards, Dannyely S, Guest Relations Department.

Dear Jose. Thank you for your feedback. We're glad to hear that you enjoyed the buffet area and the service. We sincerely apologize for your experience at the outside restaurants and will take your comments into consideration to improve… Mostrar más

Dear guest. We are sorry to hear that the entertainment did not meet your expectations. We value your feedback, and if you have any suggestions on how we can improve, please feel free to share them. We look forward to the opportunity to welcome you back and provide you with an even better experience. Thank you for your support! Best regards, Dannyely S, Guest Relations Department

Dear guest. We are sorry to hear that the entertainment did not meet your expectations. We value your feedback, and if you have any suggestions on how we can improve, please feel free to share them. We look forward to the opportunity to wel… Mostrar más

Dear Angel. Thank you for your kind words! We’re thrilled to hear that you found the hotel spectacular, enjoyed the big pools, the nearby beach, and the delicious food. It’s wonderful to know that you had a great experience at our specialty restaurants and appreciated the excellent service provided. We’re also pleased to hear that you enjoyed the entertainment provided by our team. They work hard to ensure that guests have a fun and engaging experience throughout the day and night. However, we apologize for the inconvenience caused by the tour representatives persistently trying to sell their services at the pool. We understand how this can be disruptive and will address this issue with our team to ensure that it is handled more appropriately. Best regards.

Dear Angel. Thank you for your kind words! We’re thrilled to hear that you found the hotel spectacular, enjoyed the big pools, the nearby beach, and the delicious food. It’s wonderful to know that you had a great experience at our specialty… Mostrar más

Dear Cristina, Sounds like an amazing place to completely relax! The excellent rooms and oceanfront location surely contributed to a very pleasant experience. However, it is unfortunate to hear about the difficulties in booking the restaurants. We would like to make you aware of the points you bring before us, which we are analyzing to improve and provide better service. We look forward to welcoming you on a future stay and having the opportunity to change any negative perceptions you may have taken away. Best regards, Guest Relations Bahia Principe Bavaro Resort

Dear Cristina, Sounds like an amazing place to completely relax! The excellent rooms and oceanfront location surely contributed to a very pleasant experience. However, it is unfortunate to hear about the difficulties in booking the resta… Mostrar más

Dear Brenda, It's great to hear that you enjoyed the staff and the buffet meals, sounds like a very pleasant experience overall! However, I am sorry to hear about the problem with the smell in the rooms and hallways, as well as the musty smell in the sheets. We are sorry about those issues, we will certainly take them into account to improve our services! Regards, Guest Relations Bahia Principe Bavaro Resort

Dear Brenda, It's great to hear that you enjoyed the staff and the buffet meals, sounds like a very pleasant experience overall! However, I am sorry to hear about the problem with the smell in the rooms and hallways, as well as the mus… Mostrar más

Estimado. Ezequiel, Lamentamos enormemente no haber cumplido con sus expectativas. Agradecemos sinceramente sus observaciones, puesto que son muy importantes para nosotros y nos muestran los aspectos a los que debemos prestar especial atención con el fin de seguir mejorando nuestros servicios. Permítanos informarles que sus observaciones acerca de nuestros empleados nos han sorprendido, ya que, no es usual que recibamos ese tipo de comentarios de nuestros clientes, debido a que recibimos excelentes comentarios acerca de nuestra amabilidad y atención que caracteriza al pueblo dominicano. Esperamos poder recibirle en una próxima estancia y de ésta manera poder demostrarles nuestro compromiso en cuanto a nuestro servicio y satisfacción de nuestros clientes, sello de garantía y calidad de nuestra familia Bahía Príncipe. Online Reputation Bahia Principe Bavaro Resort

Estimado. Ezequiel, Lamentamos enormemente no haber cumplido con sus expectativas. Agradecemos sinceramente sus observaciones, puesto que son muy importantes para nosotros y nos muestran los aspectos a los que debemos prestar especial aten… Mostrar más

Dear Mr. Alvaro, Our goal is to achieve the maximum satisfaction of all our customers and we are glad to see that with you we have achieved it. Your comments will be treated with the utmost interest. We look forward to serving you again! Best regards, Online Reputation Bahia Principe Bavaro Resort

Dear Mr. Alvaro, Our goal is to achieve the maximum satisfaction of all our customers and we are glad to see that with you we have achieved it. Your comments will be treated with the utmost interest. We look forward to serving you again!… Mostrar más

Estimado Sr. Robert, Que gusto saber que tuvo una semana santa espectacular en nuestro hotel. Apreciamos que destaque nuestra excelente gastronomía y entretenimiento. Gracias por recomendar Bahia Principe Hotels & Resorts, todo un 5 estrellas en República Dominicana. Nos gustaría atenderle en un futuro cercano! Reciba un cordial saludo, Online Reputation Bahia Principe Bavaro Resort

Estimado Sr. Robert, Que gusto saber que tuvo una semana santa espectacular en nuestro hotel. Apreciamos que destaque nuestra excelente gastronomía y entretenimiento. Gracias por recomendar Bahia Principe Hotels & Resorts, todo un 5 … Mostrar más