Reviews of Kimpton Las Mercedes by IHG 4 stars
Calle Las Mercedes #155, Colonial Zone, 10210 Santo Domingo, Dominican Republic
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThis property is very good. The bed is super comfortable, the details of the room are very nice. The shower is great. The amenities are fabulous. The bar and the restaurant tops it off. The staff was as well very helpful
A few little details that was missing : - a bin next to the sink - a kettle for the tea ( maybe it had and we had to ask reception , not sure ) - can get a little noisy ( music ) - not responsive on booking.com messages
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewDear Yonatan, Thank you for taking the time to share your feedback. We sincerely regret any misunderstanding. Booking.com is one of our official booking platforms, and we honor all confirmed reservations. We appreciate your comment and will take it into consideration as we continue to improve. We hope to welcome you back soon at Kimpton Las Mercedes.
Dear Yonatan, Thank you for taking the time to share your feedback. We sincerely regret any misunderstanding. Booking.com is one of our official booking platforms, and we honor all confirmed reservations. We appreciate your comment and w… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBeautiful space. Great location. Some events in the courtyard were nice. Great pool, comfortable beds.
Drinks at the pool took a little longer than hoped as the main bar was downstairs. There were also motion lights in the room which lit every time you got up therefore disturbing your partner.
Dear Raymond. Thank you very much for leaving us such a positive message and for share your experience! We are very happy to know that you enjoyed your stay with us, the pool and the locations. Regarding your drinks at the pool and the automatic lights, which will help us continue to improve. Our team works hard every day to meet the expectations of our guests, we are sorry for the situation you experienced, which does not at all represent the way our team works. Your comment will help us continue to improve. We hope you come back soon to offer you again an amazing experience and we will be able to meet your expectations at all! Sincerely, Beatriz Pfeifer publicrelations@lasmercedeshotel.com
Dear Raymond. Thank you very much for leaving us such a positive message and for share your experience! We are very happy to know that you enjoyed your stay with us, the pool and the locations. Regarding your drinks at the pool and the auto… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe property is beautiful. The courtyard is stunning. The staff is welcoming and goes out their way to take care of your needs.
There was nothing I did not like.
Aaron, thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay, from our beautiful courtyard to the warm service provided by our team. It means a lot to know that everything met your expectations. We can’t wait to welcome you back to Kimpton Las Mercedes for another unforgettable experience!
Aaron, thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay, from our beautiful courtyard to the warm service provided by our team. It means a lot to know that everything met your expectations. We can’t wa… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewThe location of this property in the Zona Colonial is excellent! It’s a beautiful place with its own restaurant and bar. You can easily walk to all the main attractions, hotels, bars, and great restaurants—and feel safe while doing so. The area is clean, and the staff is very responsive, addressing any concerns quickly and professionally.
Our first room had a strong moldy smell and wouldn’t cool down properly. I also paid an extra $100 for a balcony, but it really wasn’t worth it—it was tiny, had no real view, and there was no chair to sit on. Thankfully, the staff quickly moved us to a different room, which was much better. However, it was located on the same floor as the bar, and there happened to be a private event that night. If you're sensitive to noise, this could be an issue, as the noise went on until midnight or later. Balcony better view but still tiny and not worth it. Overall, it wasn’t terrible, but it wasn’t ideal either. I was also surprised to find no grab bars in the shower. With a hip issue and a slippery shower floor, that felt like a safety concern.
Dear Candida, Thank you for taking the time to share your experience, We’re delighted to know that you appreciated our location in the heart of the Colonial Zone, the beauty of the property, and the attentiveness of our team. We apologize for the inconveniences you may have experienced, we have taken note of your comments in order to continue improving. We hope to welcome you back soon in Kimpton las Mercedes,
Dear Candida, Thank you for taking the time to share your experience, We’re delighted to know that you appreciated our location in the heart of the Colonial Zone, the beauty of the property, and the attentiveness of our team. We apologi… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewGreat experience , will come back
Hello Eric, Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. We can't wait to welcome you back on your next visit!
Reviewed: 10 February 2025 · Stayed in February 2025
Verified review- The design of the hotel was extremely nice - Maria and Edward at the reception were very helpful. - We enjoyed the pool. - Very good bed.
- I have been messaging them to give me information about the shuttle bus but they never responded - They are unorganized and they luck knowledge of customer service. Manuel at the reception was pretty arrogant and was also checking in multiple people at the same time getting confused instead of serving one at a time. He also “announced” that he will charge us 100 dollars per night in case we use their restaurants or room service. When I said “no” he started explaining to us again and I had to say “no” for the second time. He did not like it. - The room spelled like mold due to the humidity so, a mode in the ac system circulating the air would help. - We were a couple but they only had coffee for one person. They would not replace the toiletry items. - They try to squeeze every last dollar out of the customers. - Overall you pay for the design and location of the hotel but the services did not match the price. - Their zola restaurant is overrated. Poor quality of food and service and very expensive.
Hello Eleni, Thank you for your detailed feedback. We're glad to hear that you enjoyed the hotel design, the assistance from Maria and Edward at the reception, the pool, and the comfort of the bed. However, we sincerely apologize for the issues you encountered with the shuttle service, Manuel's behavior, and the room's humidity. Your comments are valuable to us, and we will take them into account to improve our service. We're also sorry for the lack of attention to detail, such as the toiletries and coffee for one person. We strive to provide a complete and pleasant experience, and we recognize that there are areas where we can improve. Thank you for sharing your experience with us, and we hope to provide you with a more comfortable and enjoyable stay in the future. Your feedback is greatly appreciated.
Hello Eleni, Thank you for your detailed feedback. We're glad to hear that you enjoyed the hotel design, the assistance from Maria and Edward at the reception, the pool, and the comfort of the bed. However, we sincerely apologize for th… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewFrom the moment we stepped into the Kimpton Las Mercedes, we were blown away by the exceptional service and stunning accommodations. The staff went above and beyond to make our stay as comfortable and enjoyable as possible, always with a friendly smile and attentive care. Our room was nothing short of incredible – beautifully designed, impeccably clean, and equipped with everything we could possibly need. The attention to detail in both the service and the space made this an unforgettable experience. We highly recommend this hotel for anyone looking to stay in Santo Domingo in style and comfort.
Dear Justin, Thank you so much for your kind words and glowing recommendation! We’re truly delighted to hear that your experience at Kimpton Las Mercedes was memorable from start to finish. It means the world to us that you felt cared for and comfortable, and that our team and spaces made such a lasting impression. We can’t wait to welcome you back for another exceptional stay in the heart of Santo Domingo!
Dear Justin, Thank you so much for your kind words and glowing recommendation! We’re truly delighted to hear that your experience at Kimpton Las Mercedes was memorable from start to finish. It means the world to us that you felt cared for… Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 October 2024 · Stayed in September 2024
Verified reviewReviewed: 4 September 2024 · Stayed in September 2024
Verified reviewExcellent style, service and value.
Thank you very much for rating us Oscar We are very happy that you consider that our quality is very good, comments like yours inspire us to continue working for the satisfaction of our guests. We are looking forward to welcome you soon!
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewExcellent , helpful staff (especially Omar); comfortable room; good location.
Loud music in the evening.
Dear Carol, Thank you for sharing your experience with us! We're happy to hear you enjoyed your stay, especially the service from our team (a special shoutout to Omar! 😊), the comfort of your room, and our great location. We’re sorry to hear the music at night was a bit disruptive. Your feedback is truly appreciated and helps us continue improving to ensure a restful stay for all our guests. We hope to welcome you back again very soon!
Dear Carol, Thank you for sharing your experience with us! We're happy to hear you enjoyed your stay, especially the service from our team (a special shoutout to Omar! 😊), the comfort of your room, and our great location. We’re sorry… Show more