Reviews of InterContinental Real Santo Domingo by IHG 5 stars
Avenida Winston Churchill y Calle Porfirio Herrera, Piantini, 10127 Santo Domingo, Dominican Republic
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Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI cannot wait to visit you guys again. It was very awesome.
Everything
Dear guest, Thank you for your amazing 10 out of 10 rating! We're so happy to hear you had such a great experience. We can't wait to welcome you back again soon. See you soon! kind regards, General Manager Sebastián González
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff provided great service and the food was delicious!
Dear Belkis, We sincerely appreciate your perfect rating and kind words. We are pleased to know that both the service provided by our team and the quality of the food met your expectations. It will be an honor to welcome you again very soon. Warm regards, Sebastián Gonzalez General Manager
Dear Belkis, We sincerely appreciate your perfect rating and kind words. We are pleased to know that both the service provided by our team and the quality of the food met your expectations. It will be an honor to welcome you again very soon… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewThe hotel has many issues. There is no hot water, the minibar is locked despite leaving a credit card as a guarantee and deposit, and the worst part is that they charged my card $450 or $500 more than the agreed price without any explanation. They took the money from my account and are running a classic scam, hiding behind the big name and brand of the Intercontinental hotel
The hotel has many issues. There is no hot water, the minibar is locked despite leaving a credit card as a guarantee and deposit, and the worst part is that they charged my card $450 or $500 more than the agreed price without any explanation. They took the money from my account and are running a classic scam, hiding behind the big name and brand of the Intercontinental hotel
Dear slavisa, We are truly sorry to hear about the disappointing experience you had during your stay at our hotel. We understand how frustrating it must have been to encounter multiple issues, including the lack of hot water, a locked minibar, and most importantly, the significant discrepancy in your billing. Your comments regarding the unauthorized charge are particularly concerning, and we want to assure you that we are taking this matter very seriously. We are launching an immediate and comprehensive investigation into the billing error to understand how this occurred and to ensure it is rectified without delay. Charging an incorrect amount is unacceptable, and we are committed to providing a full explanation and resolving this issue. We also regret the inconvenience caused by the lack of hot water and the locked minibar. These are not the standards of service we aim to deliver, and we are addressing these issues with our maintenance and guest services teams to prevent recurrence. We value your feedback and appreciate you bringing these matters to our attention. Please feel free to contact us directly for any additional concerns or questions. We are dedicated to restoring your confidence in our hotel. Sincerely, Real Intercontinental Santo Domingo
Dear slavisa, We are truly sorry to hear about the disappointing experience you had during your stay at our hotel. We understand how frustrating it must have been to encounter multiple issues, including the lack of hot water, a locked mini… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewEverything
Thank you very much for your feedback, Rodmar!
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewLa Cama, era muy dura . Rooftop bar would be nice for that price … I ended up going to Homewood suites by Hilton for the bar
Thank you for your feedback. We're sorry to hear that the bed was not as comfortable as you expected. We appreciate your suggestion about the rooftop bar and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with a better experience!
Thank you for your feedback. We're sorry to hear that the bed was not as comfortable as you expected. We appreciate your suggestion about the rooftop bar and will take it into consideration for future improvements. We hope to have the o… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewYes I do
I don’t like it is a little overpriced and not have breakfast included, I think this was my last time we they
We’re sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the pricing and breakfast options. Your comments help us improve, and we hope to have the opportunity to welcome you back in the future for a better experience.
We’re sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the pricing and breakfast options. Your comments help us improve, and we hope to have the opportunity to welcome you back in the … Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewVery clean hotel
Everything was beautiful
Thank you for your comments! Our main goal is to make all your experiences unforgettable by taking care of our guests with a big smile, exceeding your expectations in each opportunity. Thank you once again and we look forward to welcoming you in a near future.
Thank you for your comments! Our main goal is to make all your experiences unforgettable by taking care of our guests with a big smile, exceeding your expectations in each opportunity. Thank you once again and we look forward to welcoming y… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewLarge room. Clean
Location a little far from center
Thank you very much for your visit and for giving us your opinion about your stay with us. We look forward to welcoming you in a near future.
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
Verified reviewVery good breakfast. Like the location
N/A
Thank you for your comments, Ronnie! Our main goal is to make all your experiences unforgettable by taking care of our guests with a big smile, exceeding your expectations in each opportunity. Thank you once again and we look forward to welcoming you in a near future!
Thank you for your comments, Ronnie! Our main goal is to make all your experiences unforgettable by taking care of our guests with a big smile, exceeding your expectations in each opportunity. Thank you once again and we look forward to wel… Show more
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewSpacious and clean
Shower water was cold.
Thank you for your comments and for taking a few minutes of your valuable time to tell us about your recent experience at the hotel. Thank you once again and we look forward to welcoming you in a near future!
Reviewed: 16 November 2024 · Stayed in October 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewnice room
pool area needs to be updated
Thank you for your review, Edward!
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in October 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 July 2024 · Stayed in July 2024
Verified reviewReviewed: 27 June 2024 · Stayed in June 2024
Verified reviewsize of the room was excellent The amenities were A1
N/A
Dear Yecid, thank you for your comments! Our main goal is to make all your experiences unforgettable by taking care of our guests with a big smile, exceeding your expectations in each opportunity. Thank you once again and we look forward to welcoming you in a near future.
Dear Yecid, thank you for your comments! Our main goal is to make all your experiences unforgettable by taking care of our guests with a big smile, exceeding your expectations in each opportunity. Thank you once again and we look forward to… Show more