Food was often poor. Either too salty or cold. Biggest pet peeve was the constant badgering by different people to go on excursions or to join a rival booking agency. It would be preferable for patrons to be given fliers and allowed to make choices themselves without feeling overwhelmed and pressured. Using booking.com to secure the reservation almost seemed like a bad thing. From the painfully long check in to the constant requests to use alternative booking arrangements in the future.

Location and facilities were great. Staff were very helpful and friendly

Stayed in August 2025

Although the food is good the isn’t a lot of variety in the buffet, more seafood would be very nice

Small but comfortable

Stayed in August 2025

Food was 5/10, and the rooms near the stage should be sound proofed.

Property was lovely and clean, and the staff member were extremely hospitable and kind.

Stayed in July 2025

Facilities are extremely deteriorated. Common area restrooms are dirty and in some the doors don’t close. Only decent one I found is the one next to the gym. My friend’s room was dirty upon arrival and did not accommodate her in a king room as she requested. Night entertainment is very limited, and after 10pm your only option is the disco in which you feel like you are in a bunker. Bars are short staffed, so you’ll have to be patient if you wanna drink. If you’re going to a reservation only restaurant as a group, make sure the reservation is for all the people in your group. Otherwise, you’ll have a hard time getting in.

I liked the treatment of the bartenders and waitresses. My room was clean and spacious (had ocean view). Has various pools. Food was ok, not impressive. If you want to experience the local vibe, there is a few restaurants and bars 5 minutes away from the property. Tepanyaki restaurant was nice. The coffee shop by the theater has good coffee.

Stayed in August 2025

Staff is too slow, my check-in was a nightmare, they are so slow, nothing is fast. You can wait a lot for water or other drink in the restaurant. Cleaning ladies are not the best. Always they have a worst face towards you. It looks like you are bothering them.

The facilities, restaurants, food, beach, pool, room, bed. Only Italian restaurant staff.

Stayed in August 2025

service was generally poor at the reception.

pool, grounds, buffet

Stayed in August 2025

Nothing specific, but some workers need a better training on costumer service. Also, the pool can use a refresher.

I like the most of the employees were friendly, helpful and went beyond and above to help. The buffet food was great and had many choices.

Stayed in August 2025

The people selling vacation discounts really bothered me

Nice people, helped me with anything I needed. Friendly working team.

Stayed in July 2025

We didn't enjoy the beach, but that's not something the hotel can change. However, we weren't very pleased with the dinner.

The room was clean, and the bed was comfortable. On a positive note, the staff were very attentive and did everything they could to make the guests feel welcome.

Stayed in August 2025

Premium system has to be mentioned. We didn’t know about it and we were disappointed that there were many things for only premium, we could have gotten that. Also it was su hard to make a reservation, the reason why I chose Impressive Punta Cana was also the restaurants

Many options to do/to eat. I don’t get bored. All the stuff is incredible/friendly/good service. Good food. Amazing shows.

Stayed in August 2025

For a 5-star resort, we were also disappointed to find that the bathroom fittings were rusty – this is not something you would expect at this level and should definitely be addressed. With some improvements, especially in staff training and maintenance, this place could truly live up to its rating.

Overall, the resort was decent and met some expectations. The highlight was definitely the room – it offered a beautiful view that made the stay more enjoyable. The food selection was varied enough to satisfy different tastes, which we appreciated. However, the service experience was mixed. While a few staff members were friendly and helpful, several others came across as unwelcoming, which unfortunately affected the overall atmosphere.

Stayed in August 2025

Air conditioner

Very cozy place I will stay again

Stayed in July 2025

Transportation should be allinclusive to magor points like the shopping mall.

Breakfast need to be a little more caribbean

Stayed in August 2025

Veyd disappointed with my recent experience at your resort. From the moment I arrived, things went downhill quickly.First, it took over an hour just to check in. While walking around the resort with my child, golf carts kept flying by every 30 seconds, going far too fast and completely disregarding pedestrian safety. I constantly had to pull my child and myself out of the way just to avoid getting hit. This is incredibly dangerous and unacceptable. The beach was a complete disaster—brown water, full of seaweed, and not at all what was advertised. It was not inviting or enjoyable. At the buffet, it was overcrowded and chaotic. And what stood out the most was that every single worker never smile. It felt like no one wanted to be there, and that energy completely rubbed at a resort that supposedly prides itself on hospitality.

The food of the italian restaurant

Stayed in August 2025

Beach wasn't good

Nice staff, calm place, good vibes and animation.

Stayed in August 2025

The restaurants are outdoor mostly and some flies are trying to get your food , it was nasty

It was nice place to stay, good food , the different menu every day, a lot of activities and entertainment

Stayed in August 2025

The room was cleaned every other day and the sheets were not changed. The bottom sheets were not made. The top sheets was just thrown over and made it look nice. As you use the hand shower to , the shower above was dripping on my head. It was leaking evethough a guy came to fix it, it was still dripping.The food was cold at the buffet and I will suggest that there is a warmer to keep the food warm. Due to that, my family and I suffered from diarrhea and vomiting which prevented my daughter from attending the boat excursion. The hotel price for the room what was agreed upon was changed when we arrived at the hotel and had to pay additional 300 plus for a room that was already booked. We were unable to book the Italian and american restaurants because it was booked always even though we were there for a week and tried every day to book. The excursions was very expensive which we paid $950.00 for but when we got there we found out that we had to be a certain weight inorder to participate in certain activities. Three out of the 6 members sat through the horse riding, the zip lining because of weight issues. I should have gotten a refund for not participating and should have been informed prior to taking my money by letting us know that there were restrictions. I hated it that after a long flight and standing in line for a long time to check in then you have to deal with someone offering time shares.mThis should be a choice and not be forced to sit and talk about time shares. This is a vacation but it seems like every where we went, someone was selling something to us.

The room was really nice and the hand shower was nice. The beach was nice, the music, bar tender and shows were great. I enjoyed the music and the Japanese restaurant. The chef was awesome. I give him 100 stars for a job well done. At the buffet, the waitress name Doris was the best. She was always smiling and asking about our needs. Even if we were not at the table she was working, she went above and beyond to help us. 100 stars for Doris as well. The conceige was great. They called to check if we were happy with the services and if we needed any thing.

Stayed in July 2025

Advertising was terrible. Guests just want to be on vacation and not to be sold any products.

It’s ok, has lots of activities which isn’t bad.

Stayed in June 2025

It was very busy - lots of lines and struggled to find an open chair by the pool. Staff struggled to speak English. The food was the worst part for us!

Stayed in July 2025

Reception slow (1 staff member when 6-7 waiting), bar crowded at times and difficult to get served

Decent hotel, good food and cocktails good

Stayed in June 2025

The jacuzzi was a reg pool that looked like a jacuzzi. Not hot at all.

Love the staff, The cleanliness and the price for the room.

Stayed in July 2025

I just didn’t like that we waited in line just to check in 2 hrs and nobody mentioned us that we had to turn in our towel cards or else they were gonna charge us $30

everything was close, it was in a safe zone. the staff were so friendly and helpful.

Stayed in July 2025

The beach wasn’t usable for all the algae. The stuff at the restaurants was not good. The waitress took forever to come back with the orders

Nice rooms and swimming pools

Stayed in July 2025

The check out can be faster, the beach had too much sargazo, the variety of the food can be better...

The food was good, the facilities very well maintained, the snacks very acceptable.

Stayed in June 2025