Not always typical music in bars, pool and it bar close to early. Poor recreation activities, principally at night. Beach totally plagued with seaweed.

Nice people serving, attention to details, personalized. We enjoy a special experience with professionals as Wilbher, Cruz, Angel, Eruvier, Randhall, Yensey and much more. Definitely we want to come back.

Stayed in July 2025

The check in take too much time.

Everything to have a relaxing time.

Stayed in August 2025

I think that the clinic there was very addument about getting paid rather then helpping.I would like if they had a free clinic as part of the service.

Beach wasnt so impressive,a bit dirty with seaweed. Foodwas ok. I personally got sick the third evening so not sure if from food or anything else.

Stayed in July 2025

The food in all the restaurants was cold when ready to eat, and there was no way to get it warmed up. In the premium restaurant in the lounge, there was a microwave. When we asked to warm up the food, it was not working.

The variety of food you could choose from. The personnel were friendly and gave good service with a smile. My husband was in a wheelchair, and there was always a helping hand for me with the wheelchair. The new patio and premium bar at the beach, we liked it a lot compared to what it was 2 years ago. We, as premium guests, liked the upgrades in the lounge and at the beach. As two elderly clients, we requested a room in the lounge area and ground floor, which they were happy to assist with at the reception.

Stayed in August 2025

Food was not very good. That's the only reason I would not come back.

Pretty hotel.

Stayed in August 2025

The food was sub-par. The best restaurant that we were able to try was On the Grill & Japanese. It was decent for what the trip was, but I would not stay here and book again where there are so many other places to stay at in Punta Cana

I loved my ocean front room with balcony. I did like the premium side with some of the places having top shelf liquor.

Stayed in August 2025

The room, check in. I've been here three times. This last time, it took 2 hours to check in. They only stock the fridge with Coors Light beer. Which I find disgusting. They have been many changes made.

The pools, beaches and activities.

Stayed in July 2025

The non premium buffets food wasn’t very good. As for the famous Dominican plate Mangu it was not good in any restaurant. I paid 85 dollars for a lobster and it had no claws smh!!!

Restaurant’s staff were very friendly.

Stayed in July 2025

I didn’t care to much for the food

That is wasn’t to big and every day there was entertainment for everyone to enjoy

Stayed in July 2025

The food

The site and the facilities

Stayed in July 2025

The delivery of towels to the room was not timewise. You have to call the reception everytime to have clean towels. No hair conditioner in the bathroom

Location, pools and restaurants were excelent, except the Japanese restaurant that is not Japanese at all, I would define it as poor chinese restaurant

Stayed in July 2025

There were ants and cockroaches in the bathroom. – A strong unpleasant smell near our building, like rotten shrimp. The staff said it was from the sea, but the odor was specific to our building — other areas didn’t have this issue. – A few times, there weren’t enough spoons or soup bowls in the buffet — we had to wait for the staff to bring them. – On our last day, housekeeping removed one of the bed sheets and didn’t replace it. – The property is very large — for me, that’s a downside, as I prefer more compact hotels. – The event schedule wasn’t always clear, especially at first — probably due to the size of the resort.

– The food was varied and delicious, with great bars available. – Very friendly and welcoming staff. – We had a personal guest assistant named Jauris, who helped us with à la carte dinner reservations. He was attentive and responsive — I’m very grateful to him! – The hotel grounds were clean and well-maintained. – Great entertainment team — fun and energetic! – Convenient showers near the pools and beach exits. – Despite some downsides, the overall experience was positive, and I would even consider returning to this hotel.

Stayed in July 2025

We were under the impression that the Premium side had adults only sections, but it was disappointing to see that that was not the case.

We loved the choice of restaurants, the Mexican and Japanese being our favourites

Stayed in June 2025

The room was not clean upon arrival

Beach location and amenities

Stayed in June 2025

The check in was a little slow, but nothing to worry about.

The value for money ratio is unbeatable. The food is good. The drinks are always available an the place never felt too crowded. I always found were to sit. The Premium upgrade was totally worth it (I paid like 10% more compared to the non-premium stay).

Stayed in June 2025

Hard to get dinner reservations at restaurants. The first butler we had did not explain the premium benefits but it was much better when we got the help of another butler.

Staff was very accommodating and pleasant and the property was clean and well Maintained.

Stayed in June 2025

There was times that you couldn't get anything to eat. Like there should've been a spot open for all the time.

The entertainment the time spent with family and the pools were nice.

Stayed in June 2025

The main pool needs some TLC. A lot of pitting at the bottom and it's not very comfortable on the feet. The variety of the buffets was a little lacking, but the food was good. Wide variety in service level at all the restaurants too, but everyone was friendly and welcoming regardless.

Jose, our butler, was amazing! He really went above and beyond during our stay to make sure things were always in good order. Can't recommend him highly enough! The entertainment, especially the nightly shows, were very good. Some of the best we've seen at an all-inclusive resort before.

Stayed in June 2025

Great staff and comfortable rooms. Food was good and lots of activities. The theater shows were world class

Stayed in June 2025

Check in took a lot of time but that was due to issues with number of people of reservation was incorrect.

The staff was very helpful and communicated well. The property was clean. The rooms were big and comfortable. The food was good too.

Stayed in June 2025

the entertainment and also on the premium side was not clean, not close to the main resturants.

I was very disapointed with the premium check in process. We have new rep checking up in, without a name tag, he is rude and disrespected. I explained that I had diabetes, and need to eat. He kept running his mouth unecessary. I noticed the rep next to us processed over 7 people in/out he had not completed up.. I had to demand a supervisor and complaint for his slow action, I started to feel ill.

Stayed in May 2025

The Japanese restaurant is terrible. The worst experience ever. After rain a strong odor sewage was around the building # 12. It was very disgusting

Good hotel with a very nice people to take care of you.

Stayed in May 2025

A lot of the staff members struggle with basic English, our butler didn’t do anything we asked for, cleaning service comes at all sorts of hours so it’s hard to plan your day around that. We would be out of the room all day and the cleaning service would come at like 5:00. There are so many people trying to sell stuff on the beach that you can’t even relax. A guy forced us to hold parrots and take pictures with OUR phone and then asked for $80 USD. He basically ran up to us and I said no no I don’t wanna do it and he didn’t care then asked for $40 per person for my husband and I

I loved the pools, the food was pretty good, bartenders were typically quick to serve guests. The restaurants were surprisingly delicious

Stayed in May 2025

Check in took long even though it was a premium stay. The room took forever to be ready. Staff at the restaurant don’t seem to understand English well. Asked for no bacon or no cheese multiples times, they would indicate they understand but when the food comes it has the same things I asked to not have.

Property was good. Some places needed an upgrade but overall was good.

Stayed in May 2025