Beach is overcrowded at 8am you cannot find the sunbed. We tried at 7am and succeeded in the third row. It's too many people on beach and even if you try left or right other hotels and beaches look the same. Distance between sunbed from first person next to you is very often max 1.5meters. We booked a Greek Restaurant at the beach and got food allergy and ended up in resort hospital paying 350usd for a quick checkup and injection Corticosteroide to reduce tongue swelling. In our 30 years of travel we never got food allergy to anything. They have not accepted our travel insurance so we had to pay and latter reimburse from insurance.

The sea is fantastic, the guys at the beach bar are top and in the main restaurant. The restaurants are good, main buffet as well, Japanese restaurant is great.

Stayed in June 2025

Cooked Food needs to be hotter.

Food was really good!

Stayed in November 2024

Cockroaches in our room. Not too many. But they're there. Indifferent and arrogant female employee at the reception. Our key stopped working at 6am the day of the departure. And she was not very helpful in resolving the issue, nor did she apologize even once. Ruined our last morning. We had to ask the suitcase guy or the cleaning lady to open the door for us every time we had to get in. Most important for us: The umbrella area of the beach was NOT raked or cleaned properly. In our 7 days, not once did they rake the beach. We kept on seeing same trash there from the previous day, nasty cigarette and cigar stubs, dirty plates not picked up on time throughout the day. There was someone's (pardon me) underwear laying around on the beach for 3 days, and not picked up by the cleaners. On our last day it was still there.. Keeping in mind the above, this is NOT a 5 star hotel. I've stayed at 3 star resorts, and saw the employees cleaning beach at 5 am in the morning..

The staff that works at the buffet is exceptionally amazing. They remembered where we liked to sit, what we liked to drink, super attentive, friendly and happy people. The main territory is very well kept. The food variety was amazing. The clarity of water at the beach was the best compared to the nearby hotels. That the hotel is family oriented, and no crazy party people around

Stayed in August 2024

Nothing

So clean and beautiful.

Stayed in May 2024

Caro

Piscina, playa, comida

Stayed in February 2024

little problem with toilet. does not do well with paper. hard to get a beach chair. people hogged them overnight. i gave up. but salt water was excellent.

the breakfast--toast , omelettes, coffee, fruit was very good. waiters,,,angel, altagracia, faury --were very wonderful. helpful. made us happy. lunch snack-bar restaurant near the beach and buffet were great. Italian pasta was too rich--hard to digest for me. Viviana very friendly and helpful with sharing information. water aerobics in pool were great. Nelson taught. Alberto on baggage was great.

Stayed in December 2023

Indifferent staff

Clean Great food

Stayed in October 2023

Lobby are was too hot at night. It needs more fans.

Beautiful and clean spaces.

Stayed in July 2023

La previa del check in

Gastronomia

Stayed in May 2023

The entertainment is not what is used to be when I was there last. Back then, the theatre was full each night, no matter what the show was, and the entertainment team was brilliant. This time, the theatre was empty each night, most of the shows were cancelled because of poor attendance. Back in the day, the entertainment team were always on the beach during the day, advertising the shows. There was no advertising this time. The disco was also empty and closed half the nights. The entertainment area however seems to have moved between the bar and the reception area, with some sort of disco show almost every other night. The atmosphere was nice. We were there during Easter, there was nothing special organised for Easter, not even some coloured eggs. The beach lighthouse bar was damaged by a hurricane in October 2022 - it is now under reconstruction. There are no more flamingoes in the garden, but there are a lot of other small birds. There were a few beautiful large trees with big red flowers on the property - they now seem to be dead for some reason. It is a pity - they were superb. The open buffets at the main restaurants are lighter than they used to be. There is no more freshly squeezed orange juice in the morning, for some reason, but there is still a selection of fresh juice. There is no more coconut available. The fish selection is significantly poorer than before. Almost all the sun beds and umbrellas are reserved as early as 6 in the morning. Although the „no sun bed reservation” policy is advertised, it is not enforced by the staff. I saw sun beds with beach towels on them in the front row at midnight, reserved for the next day. This is annoying, as you have to get up at 6 in the morning to go to the beach and reserve your sun beds. We didn't get a „Welcome back” sign on the door, although it was our 5th visit :) The second day we arrived, when we tried to make reservations, all the restaurants were almost fully booked for the next 7 days.

This was my 5th visit at this hotel, the first being in 2002, when the resort had just opened, and my last one 10 years ago. The rooms are now renovated, as well as the bathrooms, which were updated to the current standards. The entire area has developed quite a bit, there are now shops nearby and places where you can spend time. When I was there last, there was nothing around the hotel. Now it's a small village with inner roads and dozens of small shops and small hotels. The port is now 5 minutes away just east of the resort, so it is easy to leave and arrive for/from excursions. The best restaurant in the resort is still the Gheisha (japanese). The kids loved the stay and can't wait to get back :)

Stayed in April 2023

you can’t have long walks along the beach, and there is nothing around outside of the resort.

the resort is just lovely and very clean. good and drinks where great. our stay was very enjoyable, but it can get boring after a few days, because there is nothing really around.

Stayed in March 2023

Beautiful garden, beach and pools. Very helpful staff, good buffet restaurant and excellent Mexican, Japanese and French restaurants. Snack bar on the beach. All inclusive offer at a good level. I recommend it to everyone. Only one complaint and that is the too soft beds.

Stayed in January 2023

A staff member harassed my daughter. Also, we got sick from the food.

A staff member harassed my daughter. Also, we got sick from food.

Stayed in December 2023

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Stayed in July 2023

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Stayed in May 2023

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Stayed in April 2024

There are no comments available for this review

Stayed in October 2022