Reviews of Iberostar Selection Bavaro Suites - All Inclusive 5 stars

Sea weed lots of them

This is our second time at the resort. Facilities were good, staff great as always, very clean.

I didn’t like that we reserved two suites with pool access like I had booed before and were not given the rooms I had paid for. My husband and I were celebrating our anniversary and were happy to choose this resort that really enjoyed before. The rooms were close to the pool but not pool access. I mentioned my concerned to the front desk when we checked in and that evening as well, came back in the evening and was told to come back in the morning and again nothing was done. I was offered rooms that were around the same distance to where we were. It really bother us that we had made our reservations two months ahead of time and they didn’t resolved my problem.

Good buffet and facilities

Absolutely horrible experience. Our room was infested with roaches, they were everywhere, crawling above our bed, windows, floor, etc. We complained at front desk, and the lady just said we will send a fumigation team. Mind you, we had a 3 month old baby with us, so we had to stay out for a good chunk of the day even after the fumigation was done as it was not safe for the baby. Even after fumigation, I was seeing roaches everywhere. When we complained again, they finally offered to change our rooms, but it took them a whole day of nagging them to do so. We lost 4 days going back and forth with the management. And guess what, the new room had roaches, a lizard and a centipede. This hotel is not worth the cost. Ruined our vacation completely. Even now I'm worried about the roaches going into our suitcases. Save yourself the trouble and go somewhere else. I understand with the weather and humidity, some insects are expected but a room being INFESTED with roaches is absolutely unacceptable!!

Beach and pool were nice

Their "free breakfast". Spoiler" do not accept the free breakfast. We were approached by our concierge to give us a free breakfast in front of the beach on a supposedly better tier Iberostar hotel than the one we were staying. They picked us up in the morning and asked for our IDs and credit card, I was like...that's weird... well by the time we arrived at the breakfast they were waiting us with a legion of sales man...we spent 15 dealing with multiple questions about what we do etc. ok finally we get in to the breakfast, view of the beach was nice, but the buffet that we had in our hotel was 10x better than this. Also you had to spend the entire breakfast with a salesman at your table selling you the "iberostar dreamed membership". ok breakfast is done, im happy now this is over...well not quite...now they took us on a ride to visit a villa by the golf club, this was another 30 mins....after that we go to the golf club were you see a zillion people "kidnapped" like we were all morning. by the way, these guys go in circles never get to the point, completely inefficient business model. they keep bring supervisor over supervisor, as if we had to be impressed by that. ok a lot in between but im getting tired of writing this. finally they tell us the price for the membership... they flash $54K to which I say "sorry no chance I am pying that today or in the near future I was thinking this would be something below $1K", he calls the big boss, big boss sits down asks me what am I willing to pay I say no more than $1K, he writes in a piece of paper, $1K is yours and extend his hand to make a deal. This is what really triggered me. if you are in the beach bargaining with the locals to buy something I get it, but I hold iberostar to higher standards and lowering the price from $54K to $1K in under a minute just smelled like a scheme to me, and how know how many people falls into this trap.

Very nice and well maintained facility Wonderful beach location Food in the buffet restaurant very good

The entertainment program in the evening was very disturbing and in my opinion unsuitable for a large part of the guests in terms of content: almost exclusively playback and in the general lounge area at the pain threshold in terms of volume. I would describe the program as a “scream show”. We met several guests who will no longer travel to the hotel due to the level of noise. A discreet program with live Caribbean music is an important reason for us to travel to the Caribbean. This point is missing. More quality entertainment would significantly improve the overall impression of the hotel. In addition, the optional excursion program is very limited.

Great hotel. Food was generally well done and delicious, the only downside being the French restaurant which was horrible the day I gave it a try. Rooms are big and new. Golf cars help you get to your place faster. Some facilities have a low number of staff so you might need to wait a little to be attended.

Overall a great stay.

Everything was excellent, from accommodation to staff and meals.

Large room, nice shower and clean confortable bed.

Excellent

Amazing resort to stay, you can exercise at the gym, have fun playing tennis or ping pong, do kayak, entertain with daily activities everywhere. Also good maintain facilities and friendly staff. Good quality drinks and food. It's definitely one of the best options and will come back

If I have to complain about something, it is about the AC doesn't cool very much the rooms

I really liked how the staff was so nice and helpful! Everything was very clean, the dancers were animated, and the beach was very pretty.

I felt like the buffet was a bit small.

We really enjoyed ourselves. The room was clean, the beds very comfortable. The bathroom was clean and modern, and the shower was great. Enjoyed the outside balcony. The food overall was pretty good, lots of choices and always options at the buffet. The steak restaurant was outstanding. The drinks were outstanding and we enjoyed the poolside activity, always something going on (dancing, pool aerobics, entertainment. Everyone we encountered was friendly and helpful. The gift shop here (and at the neighboring resort) actually had good prices, better than the off site which we took a shuttle too and was a waste of time. Advice is to stay at the resort for reasonably priced clothes and souvenirs.

Small things, but they were taken care of right away (replacement of lack of soap in shower). Also, the diffusers used in the room really bothered me, but problem was solved by sticking it out on the balcony for the stay. Also, we weren't made aware of the 90 minute time share presentation (was told it was a complimentary breakfast), but when we realized what it was, we left with no problem.

The staff at Iberostar were very nice and provided great service. I really liked that there were water filling stations throughout the property that offered filtered ice as well. Food and service at the restaurants were also excellent

The reception desk and the reservation desk were terrible to work with. We paid for our reservation through booking.com. When we arrived, the resort insisted my wife was not on the reservation. They insisted it just listed my oldest daughter and my 2 younger daughters. When I showed them proof that our reservation did in fact show 2 adults and 3 children ages 14, 12, and 6, they just insisted we pay for another adult instead of paying the difference between the adult fee and the child fee. They also insisted I do all the legwork with booking.com to fix the problem, which I did but they still refused to honor the reservation we had with booking.com We were forced to pay for an additional adult without getting credit for the child rate we had already paid for. In short, we are a family of five (3 adults- 14 and older are considered adults- and 2 children) and we paid for 3 adults and 3 children. Not impressed at all with the manager we worked with at the reception desk or their reservation department.

The colors and different buildings. Loved the size of our room and high ceilings and balcony!

Our bed was a bit hard and the pillows too.

The food was amazing, staff very friendly and worry about us.

I have nothing bad to say, everything was perfect.

This hotel is a great option within the mid-price range from the Iberostar network. The property boasts a spacious territory shared with four other Iberostar neighbor hotels, though the main area is expansive enough to fulfill most needs. Featuring two pools (main and quiet), a beautiful beach with a bar. Regarding accommodations, while there was a typical hiccup with our initial room, the staff handled the situation smoothly, and we were relocated without any hassle on the second day. Admittedly, the interior of the rooms may appear slightly dated, but they are kept clean and pleasant. As for dining, I can't speak for the à la carte restaurants as I stuck to the buffet throughout my stay. Fortunately, the food selection left me thoroughly satisfied. Despite being gluten-free, I found plenty of options beyond the expected pizza and burgers, including a diverse salad bar, customizable fish and meat dishes, and an array of vegetables. While breakfast and lunch offerings remained consistent, dinner introduced new themes such as sushi, seafood (including crab legs), Italian cuisine, and local specialties. The hotel's bars are noteworthy, always open and offering a commendable selection of rum, whiskey, and appetizers. While you won't find Moët champagne at an all-inclusive, the rum selection is extensive, and the cocktail options plentiful. The lobby coffee shop is a particularly appealing feature, perfect for a quick pick-me-up upon arrival or departure. As for the beach, it's a significant highlight for me. Expect constant waves due to the ocean setting, but cleanliness is well-maintained, with no seaweed issues during my February visit. While snorkeling isn't the main draw here, the vibrant water colors and expansive shoreline provide ample opportunities for relaxation and leisurely strolls. Hotel security is present for added peace of mind.

Service: I was unprepared for the lack of English-speaking staff. It's disappointing that only 2 out of 5 employees at the reception can fluently communicate, rather than merely repeating key words and assuming the rest of the conversation. Buffet: I would suggest better management practices. When a manager is present in the buffet area, the waitstaff tend to be more efficient. In their absence, servers seem more preoccupied with chatting amongst themselves rather than assisting guests. For example, I received the wrong drink several times or was not served at all. Water sports: Given the weather conditions, I would recommend considering options such as wind-surfing, which could be in demand.