Reviews of Hyatt Zilara Cap Cana - Adults Only 5 stars
BLVD ZONA HOELERAPLAYA JUANILLO, Cap Cana, 23302 Punta Cana, Dominican Republic
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything was great
The beach, it had sargazo, we could not enjoy as we would like to
Greetings from Hyatt Zilara Cap Cana! Thank you for sharing your feedback with us. We're pleased to know you enjoyed your stay overall. Regarding the sargassum, it is a natural and seasonal occurrence in the Caribbean, and our team works diligently every day to keep the beach as clean and enjoyable as possible. We hope to welcome you back soon for an even better experience! Best regards,
Greetings from Hyatt Zilara Cap Cana! Thank you for sharing your feedback with us. We're pleased to know you enjoyed your stay overall. Regarding the sargassum, it is a natural and seasonal occurrence in the Caribbean, and our team wor… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified review.
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Greetings from Hyatt Zilara Cap Cana. Thank you for visiting us — it was truly a pleasure having you here. We look forward to welcoming you back again very soon! Best regards.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewbeatiful place for a getaway, everything is exceptional about this hotel
pricing
Greetings from Hyatt Zilara Cap Cana. We’re thrilled you had such an exceptional getaway with us. We look forward to welcoming you back for another memorable experience. Best regards.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewUpon entry the staff was very friendly, our room was ready early and the welcome cocktail was delicious. The room was spacious and clean and our location was quiet. The pool was gorgeous and refreshing. PLENTY of chairs. The beach is also a private short walk and there were many chairs. The staff was phenomenal- mayreni and Alfred really made you feel remembered. Also had a great sense of humor. The activities were nice, we didn’t do many but that was just a personal choice. The gym had just about everything- we didn’t use it much because we were trying to just relax. All the restaurants were clean and accommodating to allergies. I liked the lunch grille by the pool daily. We tried just about all of the restraints. Italian and Caribbean were our favorites. Cocktails were nice at the pool, restaurants, and bars. We rented a cabana which was very comfortable. Overall a very very nice stay.
The lunch options at the pool were minimal unless you went inside to east but that required full clothing attire. The Ziva side had simpler food for allergies- lunch was all premade on the Zilara side and no substitutions for wraps etc. Honestly the service at the cabana was the worst service we only saw her once for drinks. But you can walk or swim to the bar. Didn’t catch her name but it was not the lovely mayreni. We did have some drink ingredients go out of stock over the week but if you’re a picky drinker an all inclusive isn’t always the best anyways. And there was a bit of seaweed but it’s that time of year they can’t clean the ocean 🤣. The beach was clean though. None of this would prevent me from coming back
Greetings from Hyatt Zilara Cap Cana. We’re delighted to know you enjoyed your spacious and quiet room, the beautiful pool and beach, our restaurants, and the warm service from our team. We truly appreciate your detailed feedback on dining options and cabana service, as it helps us continue to improve. We look forward to welcoming you back for another relaxing and memorable stay. Best regards.
Greetings from Hyatt Zilara Cap Cana. We’re delighted to know you enjoyed your spacious and quiet room, the beautiful pool and beach, our restaurants, and the warm service from our team. We truly appreciate your detailed feedback on dining… Show more
Reviewed: 9 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything, the staff, the food, the facilities are all amazing, you can feel the good vibe.
Dear Noemi, Thank you for your wonderful feedback. We're so happy to hear that you felt the positive energy throughout your stay and enjoyed everything from the staff to the food and facilities. That good vibe is exactly what we strive for. We hope to welcome you back soon. Warm regards,
Dear Noemi, Thank you for your wonderful feedback. We're so happy to hear that you felt the positive energy throughout your stay and enjoyed everything from the staff to the food and facilities. That good vibe is exactly what we strive… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewExceptional staff and service!
Not enough options for pool side menus…same grilled menu.
Dear Karla, Thank you for your kind words about our staff and service—we’re so glad they made your stay exceptional. We also appreciate your feedback regarding the poolside menu and will be sure to share it with our culinary team for review. We look forward to welcoming you back soon. Warm regards, Ana Payano, Social Media Manager
Dear Karla, Thank you for your kind words about our staff and service—we’re so glad they made your stay exceptional. We also appreciate your feedback regarding the poolside menu and will be sure to share it with our culinary team for review… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewCustomer service and the facilities
It has no night activities like clubs. If your looking for a party resort this is not the one for you. But if you are looking for a resort to relax and chill this is the one 10000/10
Dear Nathanael, Thank you for sharing your experience with us. We’re so pleased you enjoyed our customer service and facilities. Your note about the resort being perfect for relaxation rather than nightlife is very helpful for future guests. We’re thrilled you rated us 10000/10 and hope to welcome you back for another relaxing stay. Warm regards, Ana Payano, Social Media Manager
Dear Nathanael, Thank you for sharing your experience with us. We’re so pleased you enjoyed our customer service and facilities. Your note about the resort being perfect for relaxation rather than nightlife is very helpful for future guest… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe property was beautiful and clean.
Dear Tania, Thank you for your lovely feedback. We’re delighted you enjoyed the beauty and cleanliness of the property. We look forward to welcoming you again soon. Warm regards, Ana Payano, Social Media Manager
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe staff went above and beyond to make it special for our anniversary!!!
We have nothing negative to say about the property!!!!
Dear Rhonda, Thank you for sharing your wonderful experience. We’re thrilled to know our staff helped make your anniversary so special, and it’s a joy to hear you have nothing but positive things to say about the property. We look forward to celebrating more special moments with you in the future. Warm regards, Ana Payano, Social Media Manager
Dear Rhonda, Thank you for sharing your wonderful experience. We’re thrilled to know our staff helped make your anniversary so special, and it’s a joy to hear you have nothing but positive things to say about the property. We look forward… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewBeautiful hotel. Not too big, but enough to wander to different areas. Staff was super nice. Room spacious and clean. Pool area was awesome. Food was all very good. We loved the Club cafe and lounge. I loved the covered seating options at the club pool.
I wish you could buy a day pass for the spa. Especially when it’s not as busy in the hotel. The food was very health conscious, lots of great fitness options and not having access to a sauna/steam room (even for pay) is a miss. They could use more entertainment at night. Not every night. But literally everything closes down at 11. It would be nice to have a night or 2 a week with an option to dance/socialize later. Other resorts do dancing on the beach or small dance club options.
Dear Lauren, Thank you for sharing such a thoughtful review. We’re delighted you enjoyed the hotel’s size, the friendliness of our staff, the pool area, and your dining experiences—especially at the Club café and lounge. It’s wonderful to know you appreciated the health-conscious food options and relaxing spaces. We’re also grateful for your suggestions regarding spa access and later-night entertainment. Feedback like yours helps us continue improving the guest experience, and we’ll be sure to share it with our team. We look forward to welcoming you back for another memorable stay. Warm regards, Ana Payano, Social Media Manager
Dear Lauren, Thank you for sharing such a thoughtful review. We’re delighted you enjoyed the hotel’s size, the friendliness of our staff, the pool area, and your dining experiences—especially at the Club café and lounge. It’s wonderful to … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewEverything! this is our second time at Zilara and we loved it the same as the 1st time.
Dear Evelyn, Thank you for your loyalty and for sharing your kind words. We’re thrilled to know your second stay at Zilara was just as wonderful as the first. We can’t wait to welcome you back for a third visit! Warm regards, Ana Payano, Social Media Manager
Dear Evelyn, Thank you for your loyalty and for sharing your kind words. We’re thrilled to know your second stay at Zilara was just as wonderful as the first. We can’t wait to welcome you back for a third visit! Warm regards, Ana Payano,… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified review