Reviews of Hotel HM Alma de Bayahibe - Adults Only - All Inclusive 4 stars
Calle los Corales, 23000 Bayahibe, Dominican Republic
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe property was fine, the pools were amazing and the room was amazing
The personnel and the food. They need to improve in the customer service
Dear Guest, Thank you very much for sharing your experience with us. We're glad to hear that you enjoyed our facilities, especially the pools and your room. It's a pleasure to know that these aspects met your expectations. On the other hand, we're sorry that the service and food did not live up to the same standard. We truly value your feedback and take your comments seriously. We are continuously working on improving both our customer service and dining experience to ensure a more enjoyable stay for all our guests. We appreciate your honesty and hope to have the opportunity to welcome you again, so we can offer you an even better experience. Kind regards, Guest Service
Dear Guest, Thank you very much for sharing your experience with us. We're glad to hear that you enjoyed our facilities, especially the pools and your room. It's a pleasure to know that these aspects met your expectations. On the other ha… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewJumping directly into the sea and snorkelling was exceptional. We loved the tremendous sea views and sunsets from our rooms and the pools. Having a variety of pools to choose from was appreciated. Super helpful staff on reception and friendly reception bar staff. We were very impressed by the room size, balcony and view of the junior suite - wonderful. We enjoyed the free bus shuttle to the beach - prompt and regular.
We would have liked to have dinner in one of the restaurants overlooking the sea but sadly one was fully booked and we did not wish to pay for a meal at the Japanese restaurant as we were all inclusive. There were wasps continually hovering around the pool bar. My husband had an stomach upset on the first morning and we had only consumed food and drink at the hotel - no other members of our party were unwell.
Dear Tony, Your experience at our hotel, as you describe it, gives us a vivid picture of the beautiful ocean views, sunsets, and our pools. We are glad to hear that you especially enjoyed the diving and the convenience of our complimentary beach shuttle service. We are also pleased to hear that the spaciousness and aesthetics of our junior suite met your expectations, and that the friendliness and helpfulness of our staff contributed to enhancing your overall experience. On the other hand, we sincerely regret that you were unable to enjoy our seaside restaurant due to high demand and that the presence of wasps at the pool bar caused you discomfort. We strive to improve our services, so your comments will be very valuable to us. We look forward to welcoming you back in the future and assure you that we will offer you our best services at all times. Sincerely. Darlin HM Alma De Bayahibe Adults Only
Dear Tony, Your experience at our hotel, as you describe it, gives us a vivid picture of the beautiful ocean views, sunsets, and our pools. We are glad to hear that you especially enjoyed the diving and the convenience of our complimentary… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe food
Dear Jovine, Your opinion of our catering services is very important and appreciated. Our goal is to offer a varied menu of the highest quality, with dishes carefully prepared by our kitchen team. Your experience with our food does not reflect this, and we sincerely apologize. Please be assured that your comments will be shared with our team as part of our ongoing commitment to maintaining our established standards. We always strive to provide an excellent dining experience for our guests, and your feedback will help us achieve this. We look forward to serving you better in the future. Darlin HM Alma De Bayahibe Adults Only
Dear Jovine, Your opinion of our catering services is very important and appreciated. Our goal is to offer a varied menu of the highest quality, with dishes carefully prepared by our kitchen team. Your experience with our food does not ref… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewEl desorden total en la recepcion Informal sin información Desatentos !!!$$
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe room and beds were great. Location, pools, and views.
Restaurants staff horrible. Food very limited. Doors need painting. No entertainment.
Dear guest, Your feedback is essential to helping us improve our services and amenities. We are delighted to hear that you enjoyed our rooms, location, and pools, and that the views contributed to your enjoyment of your stay. However, we regret to hear that you were not satisfied with our restaurant staff and the selection of dishes. We pride ourselves on our qualified team and their ability to provide quality service, so we are very concerned to hear that this was not the case. We will pass on your comments to the management for review and follow-up. We also take note of your comments regarding the need to paint the doors and the lack of entertainment. It is always our goal to provide a comfortable and enjoyable environment, and we regret that we did not fully meet your expectations during your visit. We greatly value your feedback and hope that your next stay with us will reflect the high standards we strive to maintain. Sincerely, Darlin HM Alma De Bayahibe Adults Only
Dear guest, Your feedback is essential to helping us improve our services and amenities. We are delighted to hear that you enjoyed our rooms, location, and pools, and that the views contributed to your enjoyment of your stay. However, we … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe rooms were amazing. The view was great.
They overcharged my credit card. They are not giving me my reimbursement. The pools close at 8p. The food was just ok.
Dear Mabel, We are delighted to hear that you loved our rooms and the views. We take pride in offering our guests a luxurious and peaceful environment. However, we are very sorry to hear about your experience with the billing and pool hours. We have passed your comments on to the appropriate manager. Regarding your comment about the food, we always strive to offer a varied and delicious menu to all our guests. We appreciate you bringing these issues to our attention and are confident that your next visit will reflect the high level of service we strive to provide. Sincerely. Darlin HM Alma De Bayahibe Adults Only
Dear Mabel, We are delighted to hear that you loved our rooms and the views. We take pride in offering our guests a luxurious and peaceful environment. However, we are very sorry to hear about your experience with the billing and pool hou… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat staff , great experience
Adults only and great staff
Dear Otto, We are delighted to hear that you found our staff to be wonderful and that you enjoyed your stay at our hotel. We believe that our team is one of our greatest assets, and we are always pleased when our guests recognize their efforts. We appreciate your feedback regarding our adults-only admission policy. While this policy is currently in place to provide a specific environment, we understand that it may not be to everyone's liking. We appreciate your understanding and patience in this matter. Once again, we are pleased to receive your positive feedback and look forward to welcoming you back for another wonderful experience in the future. Darlin HM Alma De Bayahibe Adults Only
Dear Otto, We are delighted to hear that you found our staff to be wonderful and that you enjoyed your stay at our hotel. We believe that our team is one of our greatest assets, and we are always pleased when our guests recognize their eff… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt’s a good hotel comparing price and que amity in general but food variety and quality can be better. Pool time can be extended and activities can last longer.
I had to leave the pool by 7pm and it an adults only hotel. Food wasn’t so good.
Dear Eligia Maria, We greatly appreciate your comments, as they help us to continue improving our service. We are glad to hear that you found our hotel to be good value for money, as we strive to offer a quality experience at a reasonable price. We understand your comments regarding the variety of food and the pool hours. Our culinary team works diligently to offer a varied selection each day, and we will be sure to pass on your comments. Regarding the pool hours and activities, we always try to accommodate the majority of our guests, and we regret that this was not the case for you. We appreciate your understanding, as being an adults-only hotel, there may be limitations to our services. However, we are committed to creating a relaxing and enjoyable environment for all our guests. We hope to have the opportunity to welcome you back so that you can enjoy an even better experience in the future. Darlin HM Alma De Bayahibe Adults Only
Dear Eligia Maria, We greatly appreciate your comments, as they help us to continue improving our service. We are glad to hear that you found our hotel to be good value for money, as we strive to offer a quality experience at a reasonable… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNothing
Dear Guest, We are genuinely sorry to hear that your experience at our hotel did not meet your expectations. Providing a positive experience is a priority for us and we are disappointed to hear that we fell short in your case. We would appreciate if you could provide more specific details about your stay. This will help us to better understand where we went wrong and strive to improve. We hope for an opportunity to serve you better in the future. Best regards. Liudmila HM Alma De Bayahibe Adults Only
Dear Guest, We are genuinely sorry to hear that your experience at our hotel did not meet your expectations. Providing a positive experience is a priority for us and we are disappointed to hear that we fell short in your case. We would ap… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe white sand. And fast transport, it wthe Room was clean, the Pool and the Staff were nice, but to many standing around..
Too many Street locals, gather around, talking loud, and being unprofessional. Should have Uniformed Staff. Rental Chairs, and Umbrella were old and dirty...
Dear Guest, Your feedback is truly valuable to us. It's heartening to hear that you had a positive experience with our clean rooms, swift transport, and amiable staff. We always strive to ensure our guests have the most comfortable and enjoyable stay possible. We acknowledge your concerns regarding the street locals and the state of the rental chairs and umbrella. Rest assured, your feedback is essential to us and it will be shared with the relevant teams. We are committed to providing a serene environment for our guests, and your observations will guide us in our mission. Thank you for highlighting our dedicated staff and pool facilities. We aim to offer a welcoming atmosphere where everyone is focused on providing the best possible service. We look forward to the opportunity to serve you better in the future. Liudmila HM Alma De Bayahibe Adults Only
Dear Guest, Your feedback is truly valuable to us. It's heartening to hear that you had a positive experience with our clean rooms, swift transport, and amiable staff. We always strive to ensure our guests have the most comfortable and enj… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewi liked the size of the pools and i liked that there were so many. The fitness center was nice and the property is beautiful. i loved that there was an option to swim up to the ocean.
The cleanliness of the place needs major work. I killed about 6-8 bugs during my weekend stay, one of the sheets had a semen stain, the tv didnt work and the bathroom has no ventilation so mold is being formed in the shower area. The staff was entirely too friendly for my liking. Flirtatious which made my stay uncomfortable. The food was inedible. There is no other way to describe it and the rim of the pools were dirty. The restaurants on site are also atrocious. Please invest in an Italian chef.
Dear Guest, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you enjoyed the size and variety of our pools, the fitness center, and the natural beauty of the property. It's also great to know that you appreciated the swim-up ocean access — a feature many of our guests love. However, we are truly sorry to learn about the issues you encountered during your stay. The cleanliness of our facilities is a top priority, and we are very concerned to hear about your experience. Your comments regarding the room conditions, bugs, and the stain on the sheet are absolutely not reflective of our standards, and we are addressing this matter with our housekeeping team immediately. Additionally, we regret that the behavior of some staff made you feel uncomfortable — we expect professionalism from all our team members at all times, and we take this feedback seriously. We also acknowledge your remarks regarding the food quality and restaurant experience. Your suggestion about bringing in an Italian chef is appreciated and has been shared with our culinary management team for consideration. We truly value your honest input, as it helps us identify areas for improvement. We hope you’ll consider giving us another opportunity in the future to provide the high-quality experience we strive for. Guest Service Department HM Alma De Bayahibe Adults Only
Dear Guest, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you enjoyed the size and variety of our pools, the fitness center, and the natural beauty of the property. It's also great to know t… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewFirst off, the whole property is absolutely gorgeous. I would go back just for the view. The buildings are painted white and it looks amazing with the background of the ocean and the pool. The rooms are generally clean although we had a crab invade our room although I don’t how often that happens here. The staff is overall very friendly and helpful. They have only 2 restaurants that are included in the all inclusive price and we tried 1-overall it was good, except for the mahi mahi ceviche. I felt like there were two many pimentos for my taste. We mainly stuck to the buffet which had a wild variety of foods. My friend is vegetarian and she had no problem filling her plate with meat-free options. One thing I thought it was unique was that it is on a cliff where the ocean waves crash against the rocks and you can jump in and go snorkeling. I love to dive so it was fun to dive into the ocean like that from above.
I just mentioned that it is unique that it doesn’t have direct beach access, but I did like how it is on a cliff and it kinda something special and different than your typical resort. There is a bus that takes you to the beach but it is a small area that is public -the rest is taken up by the rest of the resorts. I have a medical condition where I need public restroom access and there just wasn’t. It’s not a dig on HM but the other resorts didn’t seem too kind on letting me use their facilities so we had to leave early. Also there weren’t many places on this part of the beach to buy drinks, both alcoholic and nonalcoholic. It is also overall a smaller resort which makes it easier to navigate but I can see how it can get boring if you’re staying for longer. They do offer excursions at the hotel, but I can’t speak to those as we did not do any.
Dear Guest, It's wonderful to hear that you appreciated the unique setting and natural beauty of our resort, from the stunning ocean views to the unique opportunity to snorkel and dive from our cliffside location. We pride ourselves on offering a diverse selection of foods at our buffet, so it's encouraging to know that both you and your vegetarian friend were satisfied with the options available. We're sorry to hear about the inconvenience regarding the beach access and the lack of public restrooms. We understand that these factors may have affected your overall experience. It's unfortunate that the facilities at nearby resorts were not as accommodating as we aim to be. We appreciate your feedback on the size of our resort...
Dear Guest, It's wonderful to hear that you appreciated the unique setting and natural beauty of our resort, from the stunning ocean views to the unique opportunity to snorkel and dive from our cliffside location. We pride ourselves on off… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewFood, people, view, everything
Check in, it takes too long.
Dear Guest, It's delightful to hear that you enjoyed our cuisine, staff, and the view from our hotel. We strive to provide a memorable experience for all our guests, and your positive remarks are greatly appreciated. Regarding the check-in process, we understand that it is crucial to start your stay on a positive note. We regret to hear that it took longer than expected and appreciate your patience. Your feedback helps us identify areas where we can improve. We hope to welcome you back soon. adjalmadebayahibe HM Alma De Bayahibe Adults Only
Dear Guest, It's delightful to hear that you enjoyed our cuisine, staff, and the view from our hotel. We strive to provide a memorable experience for all our guests, and your positive remarks are greatly appreciated. Regarding the check-i… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewLocation was awesome and the sushi restaurant was also awesome, so delicious! Reception stuff was really helpful.
Italian Restaurant was awful. Both pesto spaghetti and pizza. They are decreasing the hotel quality.
Dear Guest, It's wonderful to hear that you appreciated our prime location and the sushi restaurant, and found our reception staff very helpful during your stay. We pride ourselves on delivering a great experience to our guests, and your kind words are a testament to that. However, we regret to hear that our Italian restaurant didn't meet your expectations. We pride ourselves on our varied menu of guaranteed quality, prepared daily by our dedicated kitchen team. Based on your comments, we will revisit our standards with them to ensure they are up to par. We want all aspects of our hotel to enhance your experience, and we're sorry if this wasn't the case this time. Thank you once again for sharing your experience. We hope to have the opportunity to serve you better in the future. adjalmadebayahibe HM Alma De Bayahibe Adults Only
Dear Guest, It's wonderful to hear that you appreciated our prime location and the sushi restaurant, and found our reception staff very helpful during your stay. We pride ourselves on delivering a great experience to our guests, and your k… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewI love everything so peaceful.
The bed areeeeeee horribleeeeee I didn’t rest at all. They felt like sleeping in the floor.
Dear guest, Your feedback is greatly appreciated. It's delightful to hear that you found our hotel to be a peaceful haven. Your comfort is of utmost importance to us, and we strive to ensure a serene and tranquil atmosphere for all our guests. However, it's disappointing to learn that the comfort of our beds did not meet your expectations. We understand that comfort preferences can be subjective and vary greatly among individuals. Your comment regarding the mattress has been noted and will be considered as we continually work towards improving the overall guest experience. Again, thank you for sharing your thoughts. It helps us to know where we can make enhancements to our service. We hope to have the opportunity to welcome you again in the future. adjalmadebayahibe HM Alma De Bayahibe Adults Only
Dear guest, Your feedback is greatly appreciated. It's delightful to hear that you found our hotel to be a peaceful haven. Your comfort is of utmost importance to us, and we strive to ensure a serene and tranquil atmosphere for all our gue… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified review