People trying to sell La Playa collection at the lobby - aggressive sales tactics and not transparent. Run away from people trying to sell this at the lobby. Our experience was compromised by this approach.

Location, beach, service.

Stayed in June 2025

Needs to pay more attention to food handling. Taste is good tho.

Staff Service and accommodations

Stayed in May 2025

The buffet style is great but some food weren't what I was expecting. For instance mangue a dominican dish was tasteless. The kitchen staff not the ones serving the drinks. The ones that you give your plate to get the food you want. They not so friendly. Even though they had mask on you can still hear and see people's expression and I felt like they didn't want to be bothered. The room floors looked like they were dirty but I think It's just the style of the floor. The bathroom shower door didn't close properly so the water would come out.

Aww the beach and pool was amazing. Love that they have different things to do for families and adults. The check in Staff where great. The staff by the family pool by the lobby they were all great. The room size was great. The beds were nice and comfortable. This place is so big . Kids water park _the lazy river was fun. My kids loved it.

Stayed in March 2025

Entertainment is not so good. and it ends really early. I felt bored after 9 PM everyday at this hotel (not for the kids though. I think kids entertainment ended later, like mini disco). Food was common, not great. Not much else though pretty good except for price I felt it lacked much better entertainment and also better food and drinks for the price payed here. IF it where cheaper then id say you get great price/Quality ENCLAVE drinks specifics: If you are enclave I would not recommend it unless you are a beer person that doesn't like "President" beer and you are willing to get stuck by the pool and not go to the beach. I was enclave and We would always get a cold corona or Heineken beer. This was specially good for my couple who only drinks beer. The only problem as mentioned above is that those beers are only in the pool in the enclave area. Not at the beach. If you spend you day near the beach (like us) then you don't have beers except #presidente#. Although hotel does mention an enclave bar near the beach "on the rocks" I think is the name. That bar always told us that there are no cold beers except president or that they are out of those beers. Sometime it has happened to us that other people near beach tiped the waiter and they got cold millers. But we would ask for those and they would deny having cold millers (I guess because we did not tip) so overall my enclave experience not so good. Enclave beach: Enclave beach is actually not a beach its just an area that has some umbrellas (this is actually good as it is hard to get them in the general beach area) but its sort of a clif so to get in the sea you need to enter from the general beach area. So that's also not so good . I feel enclave should have some umbrellas saved in the general beach area and make the enclave area general .

I liked the staff at kids area. I also like the cleanness of the entire facility. I liked the fact that you don't have to reserve at any restaurant jut go a few minutes earlier and reserve there. I liked that they have a coffee place open really early in the morning with everything included (might be 24 hours I am not sure) . The general beach area is very nice . There was some algae in the water though but nothing that would make you stay away from the sea. Enclave specific: If you are enclave you DO get quality beer ONLY at the enclave pool area. I also liked having snacks in the enclave reception. I also liked the water park area. Although its not for children under 1.20 mts so my son could not go , we did do the lazy river and its nice. also grown ups can enjoy this as well.

Stayed in February 2025

- food was just okay. - internet kept dropping very hard to hold any remote meeting.

Beautiful location, nicely organized, fun water park for the kids

Stayed in January 2025

The bed was a bit noisy and not very comfortable, the pillows didn't smell very good, the bedspread was a bit old, they can improve those things; for the rest everything was great...

Excellent service, all the staff are excellent, The food was very good, the water park was excellent, They have childcare, different play areas for children, they give you water bike classes (the instructor is very good)… They give you slippers… The common bathrooms have air conditioning and a pleasant smell.

Stayed in December 2024

They need to work on sleep comfort pillows are old and flat. Maybe improve the buffet, many of the stations are in attended so you have to wait for people to come or call people from other stations. Not a huge issue but something they can improve

Really nice and well kept We felt comfortable

Stayed in October 2024

I think the beach was a little bit dirty!

The food is perfect! Restaurants have very high quality food! The aqua park is very nice, the pool is very good, beautiful everything in general!

Stayed in August 2024

They charged me in local currency so the trip was finally +US$ 200 more expansive than what was indicated by Booking.

Very nice hotel! We had a wonderful stay.

Stayed in February 2024

At 8:00am there are no beach and pool chairs available BUT nobody actually using them. Enclave check in staff a bit sarcastic when I asked about payment conflicting message from Booking. Food is average

Clean hotel. Good beach The butler Febles tried the best to support us and improve our experience

Stayed in January 2024

The quality of the drinks could’ve been a bit better the chaser use to mix were not good. Room was a bit noisy from birds chirping that were living in the loft above. Room needs a bit of updating shower didn’t drain properly and leaked at the shower glass

Buffet Breakfast at the spice market was awesome staff was friendly and courteous. Gorde Avial not sure i spell the last name right was excellent and professional

Stayed in December 2023

The room had a light pannel on, wich doesnt allow you to rest properly during night.

Excellent.

Stayed in November 2023

That the food and drinks be better.

The stay was good need more animation in the Disco..

Stayed in October 2023

Beach was not available with seaweeds! Something must be done or they should advise customers of the periods where the beach is off limits

We had a pleasant stay overall! Staff was super friendly And everyone did their best to accomodate us.wish

Stayed in August 2023

I was very disappointed with the resort doctor Anthony Rodriguez. I saw him when my 4 years old son got ear infection. I paid 195 USD and he did not even prescribe medication and directed us to Bavaro hospital. So, I spent in total 3 hours to hospital and back in road with sick baby and it was stressful and inconvenient experience for my son. Also due to long distance I had to pay 140 USD for taxi which is not refundable by my medical insurance. Later I learned that there was a big modern hospital in La Romana which was very close to our resort. He could direct me to that hospital and I could avoid waste of time and money. I believe doctor should have some empathy to patients especially when the patient is kid.

This is an amazing hotel with wonderful beach and great facilities for families. Me and my family enjoyed our stay and we are grateful to hotel and staff for amazing vacation.

Stayed in August 2023

The meals variety

Stayed in July 2023

unfortunately the food was generally poor especially for the cost of the package

fantastic location

Stayed in June 2023

the air quality was not great, especially in the early morning. It was smoky and that could be caused by close proximity to sugar factories. when winds picked up around 9 AM the air quality improved

location, close to the nice beach Most paths to different buildings are covered, protected from rain and sun

Stayed in May 2023

the food is very average , very slow service , restaurant food is not that great either

water park and nice swimming pool

Stayed in March 2023

Beach chairs constantly reserved by 8am. They must sort out this problem

1st class 5 star resort on the beach, newly updated with exceptional rooms and good dining options

Stayed in March 2023

The Beach!!

Stayed in March 2023

The size of the beach, the clarity of the ocean water, and the presence of seaweed both on the surface and the ocean floor were a negative. There was also a lack of snorkeling and equipment options which were a bit disappointing.

This resort’s rooms and restaurants and the facilities in general were exceptional. The water park with its slides and lazy river were a child’s dream. The distance between all the amenities was short contributing to the positive experience.

Stayed in June 2025

I really enjoyed the property. There were many amenities, good choices of restaurants, very clean and friendly staff. I especially liked having the coffee bar in the lobby. Food was delicious.

Stayed in June 2025

Everything was amazing!!! Everything, food excellent, facility is excellent people were fantastic , service and the guys by the main pool bar were fantastic and also the guys by the bar next to the grill restaurant the best Ramon, Jc and the others one I forgot his name were spectacular

Stayed in May 2025