Reviews of Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only 5 stars
Carretera Playa Arena Gorda, Bavaro, 23000 Punta Cana, Dominican Republic
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewthe service was terrible, the only service I enjoyed was the spa.
everything
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewThe drinks were good.
Was supposed to be adult only, but it was not! There were weddings or private parties almost every day and evening we were there and they took over a lot of guest spaces, which ended up being closed off to everyone else. Like right in the center of the resort! Very disappointing!
Dear Melissa, Thank you for your feedback. We regret that your experience at Royalton Hideaway Punta Cana did not reflect the peaceful and upscale environment we aim to deliver. Your concerns have been noted and will be reviewed by our team. We hope to welcome you again to provide the luxury and tranquility you were seeking. Warm regards, Cesar Vargas General Manager, Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Dear Melissa, Thank you for your feedback. We regret that your experience at Royalton Hideaway Punta Cana did not reflect the peaceful and upscale environment we aim to deliver. Your concerns have been noted and will be reviewed by our team… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewEverything!!
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe staff,the food and drinks,bed and room, location, and the beach were very clean despite gulf weed in the Punta Cana Area.
All closed rooms,like restaurants,casinos,discotheque, no AC nor air cooling, were non exisisting .
Thank you for your honest feedback, Luis. We’re actively addressing the concerns you mentioned and sincerely appreciate your kind words about our staff. Their dedication truly reflects the warmth and care we strive to deliver, and we’re delighted to hear that our team members made such a positive impact on your stay. Warm regards, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Thank you for your honest feedback, Luis. We’re actively addressing the concerns you mentioned and sincerely appreciate your kind words about our staff. Their dedication truly reflects the warmth and care we strive to deliver, and we’re del… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewAbsolutely everything was amazing! The staff were amazing! The food was great!
None
We’re so happy to hear you had a fantastic stay, Ilkania. Our team is dedicated to making every moment special, and your kind words mean the world to us. Thank you for choosing Hideaway at Royalton Punta Cana. We can’t wait to welcome you back for another unforgettable experience! Sincerely, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
We’re so happy to hear you had a fantastic stay, Ilkania. Our team is dedicated to making every moment special, and your kind words mean the world to us. Thank you for choosing Hideaway at Royalton Punta Cana. We can’t wait to welcome you b… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewResort was excellent; Staff was super friendly and helpful when necessary; Great having access to all the amenties that includes the water rpark; all you can can eat drink; amount of excursions
Need better selections when it comes to available food selections outside the restaurants. For example, we only had to ability to get hamburgers and hotdogs/sausages when needing food outside of the restaurant besides what was offered in the lobby area.
Thank you for your honest feedback. We’re actively addressing the concerns you mentioned and sincerely appreciate your kind words about our staff. Their dedication truly reflects the warmth and care we strive to deliver, and we’re delighted to hear that our team members made such a positive impact on your stay. We look forward to welcoming you back soon. Warm regards, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Thank you for your honest feedback. We’re actively addressing the concerns you mentioned and sincerely appreciate your kind words about our staff. Their dedication truly reflects the warmth and care we strive to deliver, and we’re delighted… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewBeach
Casino
We appreciate your feedback, Cassandra, and we’re truly sorry your stay didn’t meet expectations. Your experience is important to us, and we are committed to improving. We hope to welcome you back for a better experience in the future. Cordially, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
We appreciate your feedback, Cassandra, and we’re truly sorry your stay didn’t meet expectations. Your experience is important to us, and we are committed to improving. We hope to welcome you back for a better experience in the future. Cor… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewI liked that it was all inclusive and SOME of the staff were helpful.
There was a considerable amount of the staff that had no idea where anything was. For example, we wanted to attend the dance classes and other events and activities put on by the resort but the locations of these things were nowhere to be found and when asking staff, they were not helpful or knowledgeable of where anything was. We were also required to make reservations for some of the dining options but during our 4 day stay the app never once let us successfully book a reservation.
We appreciate your feedback, Trevor, and we’re truly sorry your stay didn’t meet expectations. Your experience is important to us, and we are committed to improving. We hope to welcome you back for a better experience in the future. Cordially, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
We appreciate your feedback, Trevor, and we’re truly sorry your stay didn’t meet expectations. Your experience is important to us, and we are committed to improving. We hope to welcome you back for a better experience in the future. Cordia… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 September 2024 · Stayed in August 2024
Verified reviewEverything was great
There was nothing I didnt like.
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 3 June 2024 · Stayed in June 2024
Verified reviewReviewed: 1 April 2024 · Stayed in March 2024
Verified reviewThe beds were comfortable. The spa was amazing. I had a great massage. The beach staff was great! Estrella was attentive and helpful.
We paid extra for Butler service, totally not worth it! Getting reservations was a very annoying experience and getting a palapa you have to wake up early. There is no real adult only area on the beach.
Dear michelle, Your review of Hideaway at Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. We love it when our staff contributes to make your holiday special. We are going to share your comments with the staff. We are sure it will make them very happy. We are sincerely looking forward to the pleasure of welcoming you again to Hideaway at Royalton Punta Cana and make sure that you will enjoy the best services and facilities on your next visit. Cordially, Hideaway at Royalton Punta Cana Team
Dear michelle, Your review of Hideaway at Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. We love it when our staff contributes to m… Show more
Reviewed: 27 February 2024 · Stayed in February 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified reviewThe food was horrible at every venue, extremely low quality and extremely long waits.
The beach is overcrowded, beautiful but packed with people
Dear Charles, First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kindest regards, Hideaway at Royalton Punta Cana Team
Dear Charles, First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expecta… Show more