Available city tours

Excellent waiter, Ramon R., entertainment , food close to beach. Staff

Stayed in January 2025

Nothing to complaint about

Food and service were excellent

Stayed in December 2024

They don't explain everything at the check in, like how the reservations for restaurants works, also our room was not cleaned the last day, the food of the buffet can improve also the desserts they don´t taste as good as they look,

The staff were very gentle, the hotel is pretty and big, the infrastructure is great, theres a lot of bars and rests, and it has a really nice beach

Stayed in October 2024

The room was not so clean.

During staying we like the food and service. Most of the staff were friendly and helpful.

Stayed in August 2024

How small the rooms were

The buffet

Stayed in July 2024

We booked at Punta Cana Spa and Resort but on arrival after a long 9 hour flight and queue any the airport there was a big queue at the reception and we waited almost 2 hours to be seen because there was not enough staff to cope with the number of people to be checked in. Then after waiting for this time in the heat and humidity we were then told that we were booked into the Bavaro suite which was annoying because there was no mention of this in our booking. We then had to wait for transportation to take us to the Bavaro suite reception. Upon arrival at the Bavaro reception there was another big queue for checking in. After checking in at around 8pm we went straight to dinner as we would have missed the food as the restaurant would have closed if we went to our rooms. The rooms were so far away and we didn’t have transportation to the main lobby area. We asked many drivers to take us there but they refused as they were going somewhere else. It’s so difficult to get somewhere specific that you want to go because of this and the train is mostly full and you would have to wait for the next one. The hotel should provide more buggys for transport of guests to improve this. The lack of information was another issue. Many things like evening wear for men to the restaurant were not told to us like wearing a shirt for evening meal. Other than these issues we were generally pleased with the hotel facilities and friendliness of the staff and the entertainment.

We booked at Punta Cana Spa and Resort but on arrival after a long 9 hour flight and queue any the airport there was a big queue at the reception and we waited almost 2 hours to be seen because there was not enough staff to cope with the number of people to be checked in. Then after waiting for this time in the heat and humidity we were then told that we were booked into the Bavaro suite which was annoying because there was no mention of this in our booking. We then had to wait for transportation to take us to the Bavaro suite reception. Upon arrival at the Bavaro reception there was another big queue for checking in. After checking in at around 8pm we went straight to dinner as we would have missed the food as the restaurant would have closed if we went to our rooms. The rooms were so far away and we didn’t have transportation to the main lobby area. We asked many drivers to take us there but they refused as they were going somewhere else. It’s so difficult to get somewhere specific that you want to go because of this and the train is mostly full and you would have to wait for the next one. The hotel should provide more buggys for transport of guests to improve this. The lack of information was another issue. Many things like evening wear for men to the restaurant were not told to us like wearing a shirt for evening meal. Other than these issues we were generally pleased with the hotel facilities and friendliness of the staff and the entertainment.

Stayed in July 2024

I would have liked to have more recreational activities in my hotel, for all of them I should have moved to the Grand Palladium Bavaro hotel

I liked the people attention and the transportation inside the hotel

Stayed in July 2024

They were short of glasses most of the time.

I did like the fresh fruit. It has plenty options for everyone.

Stayed in June 2024

Not something I didn’t like, but would recommend the property had more housekeeping staff who spoke and understood English as a second language.

The staff was very nice, courteous and helpful.

Stayed in July 2024

Most of the good restaurants were not in walking distance on the property from the Punta Cana property. The Thai, Indian restaurant were like a 10min walk. Our room never got cold enough compared to our adult kids room.

Stayed in July 2024

The Air conditioner was not working at all.

Restaurants , pools , conectivy

Stayed in June 2024

transportation was horrible with the trains to get you around the property. waited a very long time a hour to get back to my room

Stayed in May 2024

None

Excellent

Stayed in May 2024

Tennis and sport facilities and the junior suite close to the pool

Stayed in April 2024

Food selections would like to see more American choices. For example seafood, steak,

Location was good

Stayed in December 2023

Food could be more favorful

Breakfast was the best meal. Location feel safe

Stayed in December 2023

Wish I had known that the resort didn’t take Mastercard. No air vent in bathroom.

The staff treated us like family. The best spa day ever. The food was delicious. There was so many things that made our stay exceptional. Looking forward to returning soon.

Stayed in September 2023

The food was horrible! & the rooms need to be remodeled. The beds are very uncomfortable, the bed felt sticky and unclean, and the power went out on the resort multiple times.

The staff ! They were very helpful, respectful, and friendly. They were the best party of the trip!

Stayed in August 2023

My first room, there was a scent so allegeries acted up. .Room was changed but then the second room tv was not working...fridge was not working....water didnt get hot untilbday before we were leaving

The people were nice. Workers was polite and helpful...food was great

Stayed in August 2023

i like everything

very clean and transportation was very helpful.

Stayed in July 2023

The rooms need updating

Stayed in June 2023

Money went missing from daughters purse while room was unoccupied.

Easy to navigate

Stayed in July 2023

it’s better to keep it for me

the food

Stayed in June 2023

La reception

La comida

Stayed in May 2023