We made an all inclusive reservation however it only allowed us to make one reservation in a la carte restaurants and we had reserved for three nights didn't include room service which make ask myself what the reservation all inclusive. The staff was very friendly, explaining what the reservation included, but if you can't add multiple dinners and it doesn't offer room service, the package name should be different because it can be misleading.

The staff was very nice and they made our stay worth it also the food was fantastic.

Stayed in December 2024

The scrambled egg section was not cleaned off in an hour

Very good

Stayed in November 2024

The property was very clean AMD THE ENTERTAINMENT STAFF WAS TOP TIER!! My daughter had a blast !

Stayed in October 2024

Door wasn’t working and bathroom got a leak.

Food

Stayed in August 2024

The room was dusty and not as clean as I would have expected. The hotel room was a bit old. I also would have liked to have more typical food of the country. The food was delicious though.

The staff was so sweet and amazing. I can’t rave about them enough. The guys by the pool at the bar were sweet with my son attentive and truly did their best to make all of us happy. They were also very funny. There was a woman during meals who always came to check on my nonverbal son to see if he needed anything. They were super sweet and couldn’t rave enough about the staff.

Stayed in August 2024

The lobby toilets (womens bathroom) were not always working (seemed.to back up.easy with minimal.monitoriing).

The staff was wonderful

Stayed in July 2024

Well, practically everyday I had to call the front desk. I had to call for bath gel, for shampoo, towels and had a leaking coming from the bathroom ceiling.we can not go to the beach because it had a lot of jellyfish. I was bitten.

The food was good, the jacuzzi, the pool, the entertainment and activities. Nice and helpful staff.

Stayed in June 2024

It’s a little far from any other town.

You have everything you need in one place. There’s lots for everyone to do, from small kids to adults.

Stayed in April 2024

Front desk staff, never picked up the phones. At times some were very curt and unwelcoming. No directory in the room Power outage a lot, everyday and sometimes for a long time. Food overall was ok at best Need more clarity between adult side of the hotel and family side of the hotel. Example activities and how one has to pay to go visit the adult side

Restaurant service staff, entertainment staff, and cleaning staff. Hotel was nice and our room was nice.

Stayed in May 2024

They don’t have the blue azure water there.

Everything was perfect. In terms of facilities and staff we loved it!

Stayed in May 2024

Its not a proper 5 star hotel – bar closes at 11pm, shower in bath, bathroom doors rotting, a/c old and noisy, cools just. We stayed at 4 hotels, while in the Dominican Republic and saved this one for last since it was the most expensive. It badly needs renovation, we moved room 5 times until we were put in 1 with every thing working. A typical palm beach, however, the sea is never clear it varies from a dark/green soup colour to blueish and there are many patches of slimy mud & rocks on the bottom. No this hotel does not make the grade, we went to 3 better and they were all cheaper in price and at better sites.

Food is good and the La Carte restaurants are better than most. Staff are brilliant, helpful and mostly always smiling.

Stayed in March 2024

Beach (I was expecting better water)

Room, territory, pools, entertainment

Stayed in March 2024

Upon arrival, the room a/c was not working and it took them 24 hours to get us to a different room. A/C problems on the other room too. Be aware that the advertised location is misleading. This hotel is not in La Romana, but in a secluded place like 20 miles away called Nueva Romana. The beach is not very nice. The nighly entertainment is not at par with others in the area, Punta Cana, etc.

Staff in general provided great, amicable service. They go the extra mile to fulfill the guest's needs. Food was somewhat better than expected. Pool area was clean and nicely kept. Took a golf class with a good and cordial pro.

Stayed in February 2024

one pool limits options and artificial beach was closed due to storm a few days before. the water pressure was low and the hot water was out of service one day.

close to santo domingo, not too big and not too small. clean and spacious rooms. good food and options for kids. staff was kind and friendly.

Stayed in November 2023

the brandy served in the casino the backing up alarms of the buggies to and from the Bourganvilla, we were in room 3013 not enough beech chairs the dusgusting toilets to the Capricio restaurant not cleaned after use by the pool crowd until after 9pm when the food service was almost over

everything particularly Nairclina Michelen who went out if her way to make us feel special. thanks to Kids Club for looking after the boy

Stayed in December 2023

The beach was terrible not a Caribbean ocean at all. The restaurants needed reservations and it was so difficult to get the reservations and the rooms had too much roaches big ones

The Entertainment was excellent

Stayed in November 2023

the rains ruined the beach while we were there so that was disappointing, but not their fault. The rooms do look a little worn out and might need a touch up. There was a lack of communication resources, we never knew when the pool/beach grill opened or closed.

Service was good, kid friendly, pool was nice, small and easy to walk around, buffet had good options, the a la carte restaurants were really good. The spa was really nice. They also had a lot of activities during the day and at night to entertained us.

Stayed in November 2023

It is said in the previous question.

Everything, excepts the beach, but is not your fault o lack of service or cleaness...WERE THE AMOUNT OF SEAWEED. That's the only reason.

Stayed in September 2023

Food, while in large quantity; was really bland, couldn't eat anything (and enjoy it) after day 3... alcohol.... not what I'm used to, the type i liked you had to pay extra for (not apart of the all inclusive experience) but it was an above average resort. Quite a distance from the airport but a fun ride... Beach huugggeeee but was always brown water (never clear blue and beautiful)... place was also filled with large flies and mosquitoes...

Staff and facilities were great, property huge and clean and well worth the vacation. There were a few staff that stood out on our stay, primarily buffet staff that went out of their way to make stay one we will never forget and for that we are forever grateful...

Stayed in September 2023

The waters of the beach was filled with jelly fish. Made it impossible to enter the waters. Pool only.

Service and staff were superb. Special thank you to front desk and to senor Gomez of the restaurant service, for going the extra mile with a smile.

Stayed in August 2023

Outside of our rooms smelled like sewage at times. Our initial room also had the sewage smell and hot switched.

Management and employees were proactive at addressing issues right away. They are also working hard to improve their service. Very friendly staff especially the entertainment team.

Stayed in August 2023

They are missing entertainment activities during the day and night

Everything is close

Stayed in August 2023

The main weakness is the beach water which is dark and has seaweed. It's not crystal clear like further up in Romana (at the Hilton). They've just added five new small beaches but they are extremely shallow - even all the way out they are only 2 feet deep. We swam in the ocean but the family didn't really like the seaweed and clarity of the water. However, you do get like a mile of pretty much abandoned beach down the other end of the resort which is great for hunting shells and jogging. We ended up staying in the pool most of the time.

I stayed at the Bahai Principe Grand La Romana for 10 days before going to the Hilton Romana for a week to meet friends. After comparing them I can tell you Bahai Principe is way better. The staff is nicer, fun and cool unlike the snobby Hilton employees. The buffet is literally three times bigger and better (plus you can serve yourself). No one tries to upsell you - everything is included. If you ask for a specific brand you get top shelf alcohol from the bars. The outdoor pool is the nicest (and biggest) one I've ever seen. The Hilton pool is half the size of the Bahai Principe. Overall the Hilton was five times more expensive and not as nice as the Bahai Principe. Both are only 30 minutes apart. I used they gym daily which was good. The kids club (mini club) is good for young kids like 5-8. Lot's of entertainment but by far the coolest thing was the Beach Foam Party! They spray blue and pink foam about 4 feet deep and have a dance party on the beach. Super fun. Some fire dancing shows, a supercool guy who plays saxophone etc... I had enough entertainment that there was no reason to leave the resort. There is also a small casino which we went to one night. It gets hopping around eleven at night. We saw a dance club but never had the energy to go inside. The food was literally jaw-dropping. That's the biggest buffet I've ever seen. Sea fruits, fresh tropical fruits, traditional stuff like a pizza and pasta bar as well as great salads. They change themes every night. Breakfast is absolutely super - they serve anything you can possibly think of. Lunch is amazing - and they always have a huge baked fish or beef roast in addition to the other baked and roasted fish they serve. The desserts are literally works of art and cover three or four full tables. The guests can also book restaurants instead of eating at the main buffet each night. I tried them all and would recommend Le Gourmet as the one to book.

Stayed in July 2023

No wifi connection in the rooms, and restaurant reservations should be noted in advance

Family oriented

Stayed in July 2023