Reviews of Eden Roc Cap Cana 5 stars
Cap Cana, Cap Cana, 23000 Punta Cana, Dominican Republic
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Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 May 2024 · Stayed in May 2024
Verified reviewclean . Everyone is especially helpful
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Dear Mr.Martin, Thank you for your kind words and for choosing Eden Roc Cap Cana for your stay. We are thrilled to hear that you enjoyed our beautiful, exclusive location and had a pleasant experience with us. We strive to provide an exceptional environment and service that exceeds expectations, and it’s heartening to know we succeeded in making your visit memorable. We look forward to the pleasure of welcoming you back for another wonderful experience. Warm regards, Gregory Montens Resident Manager
Dear Mr.Martin, Thank you for your kind words and for choosing Eden Roc Cap Cana for your stay. We are thrilled to hear that you enjoyed our beautiful, exclusive location and had a pleasant experience with us. We strive to provide an exce… Show more
Reviewed: 27 April 2024 · Stayed in April 2024
Verified reviewLocation and staff.
Villas are outdated with mismatch furniture. Lots of mosquito when staying in the villa location. Shame about the number of "girlfriends " with old men for the evening having dinner.
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewQuiet, secluded, impeccable service everywhere you turned
Thank you for your wonderful feedback on your recent stay at Eden Roc Cap Cana. We are delighted to hear that you appreciated the quiet, secluded atmosphere of our resort and experienced impeccable service throughout your visit. Our team is dedicated to providing a serene and luxurious environment where every detail is carefully curated for maximum comfort and satisfaction. It's heartening to know that we succeeded in creating this experience for you. We look forward to the opportunity to welcome you back for another tranquil getaway in the future. Warm regards, Gregory Montens Resident Manager
Thank you for your wonderful feedback on your recent stay at Eden Roc Cap Cana. We are delighted to hear that you appreciated the quiet, secluded atmosphere of our resort and experienced impeccable service throughout your visit. Our team i… Show more
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewFantastic service, facilities, food, location Kids club was incredible - Samantha and maridaria are natural caregivers - our girls wanted to ditch us every day for kids club Our concierge Orlando was completely on top of every request (and we had a lot of them lol) - reliable and consistent and kind Rooms are huge and ocean front Beach is gorgeous and pristine
Nothing
Dear Mrs. Lara, Thank you for your glowing review and for choosing Eden Roc Cap Cana for your family vacation! We are thrilled to hear that you experienced perfection throughout your stay, from our attentive service and facilities to the delicious culinary options and stunning location. It's wonderful to know that your girls had an incredible time at our Kids Club with Samantha and Maridaria, whose natural caregiving skills made such a positive impression. We're also delighted that Orlando, your personal concierge, effectively and kindly managed your requests, enhancing your stay with his reliability and consistency. We're pleased that the spaciousness of our oceanfront rooms and the beauty of our pristine beach added to the enjoyment of your visit. Thank you once again for your kind words. We look forward to welcoming your family back to Eden Roc Cap Cana for another memorable escape. Warm regards, Gregory Montens Resident Manager
Dear Mrs. Lara, Thank you for your glowing review and for choosing Eden Roc Cap Cana for your family vacation! We are thrilled to hear that you experienced perfection throughout your stay, from our attentive service and facilities to the d… Show more
Reviewed: 28 August 2023 · Stayed in August 2023
Verified reviewSuper buffet. Excellent service.
Dear Mr.James, Thank you so much for your positive feedback about our breakfast offerings and service at Eden Roc Cap Cana. We are delighted to hear that you enjoyed the variety and quality of our offerings, and that the service met your expectations. We strive to provide an exceptional experience for every guest, and it’s gratifying to know we succeeded during your visit. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back soon for another excellent meal and service experience. Warm regards, Gregory Montens Resident Manager
Dear Mr.James, Thank you so much for your positive feedback about our breakfast offerings and service at Eden Roc Cap Cana. We are delighted to hear that you enjoyed the variety and quality of our offerings, and that the service met your e… Show more
Reviewed: 20 May 2023 · Stayed in May 2023
Verified reviewReviewed: 15 April 2023 · Stayed in April 2023
Verified reviewAmazing food! Luxurious grounds.
Wasn’t the cleanest room ever. Not dirty, but no sparkling clean either.
Dear Mrs. Ellie, Thank you for sharing your feedback regarding your recent stay at Eden Roc Cap Cana. We are thrilled to hear that you enjoyed our amazing food and the luxuriousness of our grounds. However, we are sorry to learn that the cleanliness of your room did not completely meet your expectations. We strive for excellence in every aspect of our guest experience, including the upkeep and presentation of our rooms. Your feedback is invaluable to us, and we will address this with our housekeeping team to ensure our standards are fully met in every detail. Thank you once again for choosing Eden Roc Cap Cana. We hope to welcome you back soon and provide you with a flawless experience that reflects our commitment to guest satisfaction. Warm regards, Gregory Montens Resident Manager
Dear Mrs. Ellie, Thank you for sharing your feedback regarding your recent stay at Eden Roc Cap Cana. We are thrilled to hear that you enjoyed our amazing food and the luxuriousness of our grounds. However, we are sorry to learn that the … Show more
Reviewed: 30 March 2023 · Stayed in March 2023
Verified reviewExcellent location with a gorgeous beach!! Our butler was really really nice and went out of his way to try and make our stay better
We booked the junior suite with private pool and as soon as we checked in we found out that there was major construction work taking place adjacent to the suite which meant we could not sit outside or enjoy our pool. The staff did not alert us about this nor did offer any compensation until I insisted. Only 3 restaurants on site with the same menu for lunch and dinner which makes it a bit repetitive. My husband has a gluten allergy and almost no options available for him (even though mentioned on the menu) The prices charges are equivalent to a luxury hotel but the service definitely does not match up to the same level/ standard Definitely not recommending to friends/ family and not coming back again.
Reviewed: 24 November 2022 · Stayed in October 2022
Verified reviewReviewed: 10 October 2022 · Stayed in October 2022
Verified reviewlocation..
price, not W O R T H it.. nothing is included, complex in maintenance and even then it’s price is not lowered in addition to the fact that there is a lot of noise from trucks…
Reviewed: 10 September 2022 · Stayed in September 2022
Verified reviewManager and staff are amazing
Thank you you very much for your feedback and recent visit. We look forward to welcoming you back soon! Kindest regards, Gregory Montens Director of Rooms
Reviewed: 8 September 2022 · Stayed in September 2022
Verified reviewReviewed: 8 September 2022 · Stayed in September 2022
Verified review