The hotel is under renovation we have to use the hotel next door. The entire outside is not maintained. The beach was very dirty and we couldn't use it.

The VIP rooms were not bad.

Stayed in August 2025

I think we 4 we could’ve been accommodated in one room the beds were big and we were 4 sisters

The rooms were very spacious

Stayed in May 2025

The hotel was clean, the service was good and the food was good too

Stayed in April 2025

It was quite hard to make dinner reservations because you had to between 9-11 at front desk and everything was booked when we tried.

We had a few issues due to needing 2 rooms close to each other. After trying to get accommodations, we finally got what we needed because Angelica at guest services was very helpful and attentive .

Stayed in February 2025

To much noise while trying to sleep also the voices from the next room to loud

Location also felt safe

Stayed in January 2025

The WiFi issue ( WiFi should be included in the amenities and purchasing packages are too expensive ) and smoking is allow everywhere and no dancing room was available.

Everything was great!!, the food was very good annd a lot of varieties and the staff were very attentive and friendly.

Stayed in December 2024

I didn't like the food much. I didn't like how far my room was from the front desk. The gym was also very small.

I like the pools and the shuttle busses. The beds on the beach were also nice.

Stayed in October 2024

We didn't like the room it was dirty and smells berry bad it was humidity in everywhere the air conditioner didn't work it was horrible .we asked for other room but was the same, but because outside was so nice we stayed there .

We like the food 😋 and the facilities outside the room the staff was great.

Stayed in March 2024

Food not well cook seasoned needs better quality of meat couldn’t get chance to try the restaurants plus there is extra charge

Able to try other hotel buffet

Stayed in January 2024

Lack of wine availability. No late night bar options.

Large and clean

Stayed in February 2024

The property is very good and clean

The preservation says everything included when you get there they charge you for Internet and safe box, also, they pull your inconvenient for restaurant reservation 😡😡😡

Stayed in August 2023

Food could be better

The breakfast is not on top

Stayed in July 2023

the check-In process, staff were very rude and unwelcome

location

Stayed in July 2023

Resort had no hot water and they had a power black out at least 3 times.

Staff is extremely nice.

Stayed in April 2023

A lot of it needs upgrading (fresh paint, etc) but nonetheless it was beautiful. The lack of variety in alcohol brands was a major bummer. We understand that house brand alcohol is a big thing at all-inc resorte, but we would have been willing to pay for top shelf alcohol. The food selection was ok, got the job done but wasn’t stellar.

Loved the access to the other resorts, our room was great and our view was even better! For the most part staff was friendly and the overall look and size of the resort was super nice.

Stayed in September 2022

Extremely Disappointing Stay We arrived at the hotel and had to wait over three hours to check in—an unacceptable delay. To make matters worse, the hotel had no electricity, and shockingly, no backup generator. In this day and age, that’s simply unacceptable. Once we finally got to our rooms (we had booked two), we were informed that none of the air conditioning units in the hotel were working. The rooms felt like saunas—completely uncomfortable and unlivable in the heat. As for the food, I wish I could say it redeemed the experience, but unfortunately, it did not. Lunch and dinner options were extremely limited, and while breakfast was standard, it was nothing to write home about. Overall, this stay was a huge letdown. I would not recommend this hotel to anyone until major improvements are made.

The show

Stayed in July 2025

The room was durty and the service was terrible my son had a terrible rash we ended up leaving early the room was in terrible condition Air conditioning was not working and after multiple attempts for them to change the rooms we had to leave to anothe hotel this was the most horrible experience of my life food was terrible is really not worth the money

Nothing

Stayed in July 2025

The air conditioner was not working in the room.

Room Size

Stayed in July 2025

The resort was in renovation. One of the reasons we booked it was due to only in area to have slides in swimming pool and they were not available. We accidentally did not add a child to our 4 room reservations and the resort penalized us for it and charged 20$ extra per night. They were not flexible at all. Said that even their general manager could not make exception. For a hospitality resort they were not hospitable at all. No empathy. On top of it they put us in 3rd floor, knowing we had older seniors with our group. I never said we wouldn't pay for our mistake but to penalize was over the top. I booked thru here and they did not give child price for booking.

The food, the staff, the beds. The staff was very friendly.

Stayed in July 2025

The resort was in renovation. One of the reasons we booked it was due to only in area to have slides in swimming pool and they were not available. We accidentally did not add a child to our 4 room reservations and the resort penalized us for it and charged 20$ extra per night. They were not flexible at all. Said that even their general manager could not make exception. For a hospitality resort they were not hospitable at all. No empathy. On top of it they put us in 3rd floor, knowing we had older seniors with our group. I never said we wouldn't pay for our mistake but to penalize was over the top but they wouldn't budge.

The staff was great. Great food. Great beds. Friendly staff.

Stayed in July 2025

The resort was in renovation. One of the reasons we booked it was due to only in area to have slides in swimming pool and they were not available. We accidentally did not add a child to our 4 room reservations and the resort penalized us for it and charged 20$ extra per night. They were not flexible at all. Said that even their general manager could not make exception. For a hospitality resort they were not hospitable at all. No empathy. On top of it they put us in 3rd floor, knowing we had older seniors with our group. I never said we wouldn't pay for our mistake but to penalize was over the top.

The staff was great and helpful. They were one of the best parts of the resort. If not the best part.

Stayed in July 2025

Waited hours to be checked in, the room the gave me on bldg 310 was in a basement, there was no lighting on the stairs and it was a safety issue. Door for the room was wide open, keys did not work, AC did not work, bathroom was disgusting, paint was chipped. We called the reception multiple times and they didn't answer, we had helped by the bell hopper-Freddy, we went back to reception, while they were trying to find us another room they kept our luggage and sent us to the dinner buffet which was almost closing, the staff there pretty much ignores us and when we asked for something we were treated as though we were annoying them, we went back to reception and they gave us a room on the top floor of bldg 210, the room was still not good but better than the last and we were exhausted. We were told to make reservations to the A La Carte restaurants at the guest services office the next day when they open at 9am, I was there at 9 o'clock and the line was long and lots of people were already taken or waiting as if they opened long time ago, another guest told us that they sometimes open early, when we finally got in there was only 2 time slot left and to only one restaurant. There is no WIFI available for guest. The pools were dirty and slimming. There is construction going on in a big part of the resort. Breakfast was as bad as the dinner the night before. After spending our day at Ocean World we went back to the resort to get ready for our reservation, we ate at Trapiche - the reservation was made for 2, even when we were 3 with my 10 yo, who is 5'1, thankfully the restaurant had a table to accommodate us, but mentioned they always do that and that creates problems sometimes if there are no available seating. Food was better there thankfully and the staff more friendly. We went back to our room. We had a flat tire in the parking lot and requested tire services that was never provided. After eating breakfast we checked out and got out immediately!

Nothing

Stayed in July 2025

The reception. Their policy crashes not only with Dominican laws but also booking.coms policy. I reserved 4 rooms for family group and accidentally missed a 10 yr old child. I tried to edit thru app but app refer back to resort. The price for child In booking was 30$ but the resort penalized us and charged over 54$ per night. They would not budge at all on the price. Which is against the law to penalize. And It was an honest mistake. The management even said that not even the general manager can make exception. I never declined to pay, but to penalize us was insane. It was a family trip. And the room was for an older members. So we all chipped in a paid for it. What cash we had we had to actually tip the people who deserved it we were left looking like idiots. On top of it, it felt retaliatory and they put us in the 3rd floor. Knowing full well we had older people with us. After I filed complain the CS called and said that the the extra 20$ was a fee to penalize us. It was insane.

The staff. Everyone that makes the resort run was excellent and extremely friendly. From the waiters to the towel personnel.

Stayed in July 2025

The check in and out was a nightmare . Room old and not updated

Like the pool

Stayed in July 2025