The beach, the food, the room was damp smelling

Staff were friendly

Stayed in August 2025

Cons: * Sports Bar Disappointment: While the sports bar was technically "open," it rarely had food available and the drink options were limited—beer was the only consistent option. A more reliable food and beverage service here would greatly improve the experience. * Underwhelming Food: Overall, the food ranged from average to below average. We missed having easy access to local cuisine. For example, Montego Bay Hideaway had a fantastic jerk hut by the pool that served authentic Jamaican dishes—a concept every resort should consider adopting. * Limited Swim-Up Bars: There was only one swim-up bar, and it was located in the smaller pool area. The larger pool—where most of the activities and guests gathered—would greatly benefit from converting one of its central islands into an additional swim-up bar to better serve that space.

Pros: * Outstanding Service: The staff truly made our trip memorable. A special shoutout to Roberto, Cesar, Olivin, and German—each of them went above and beyond to ensure our stay was comfortable and enjoyable. The level of attentiveness and friendliness was second to none. * Butler Service: Highly recommend opting for the butler service. Roberto, in particular, was phenomenal. He took care of our dinner reservations at the specialty restaurants, arranged a massage for us, and made sure our room was perfectly stocked and ready at all times. His attention to detail and dedication to guest satisfaction made a huge difference. * Smaller Resort Layout: The more compact size of the resort made it easy to get around, which we really appreciated. * Spacious Pools: The pools were decent size, with creative island features in the middle that gave the space a unique and fun atmosphere.

Stayed in August 2025

Would have liked more local food options

Atmosphere of resort and VIP treatment

Stayed in April 2025

Dinners were lacking, there needed to be more variety in the food selected.

There was a good variety of food every day for breakfast, that made it easy to find something we both liked.

Stayed in June 2025

The bar closes at 6pm?! Too early for adult only resort. Hygiene for food was not good. Too much 🪰 And quality of food....was not satisfied as well.

Stayed in June 2025

Some of the staff was impatient and never smiled. Oliver the spa guy in the front told me if I decided to do a walk-in at the spa it wouldn’t benefit him. I thought he was there for my benefit not the other way around. Nairobi a hostess at the steak house was not nice. I told the concierge that night to go give her e break. I asked it there was availability that night for dinner. She just said NO. Never asked what time or how many people. I was just hungry and a single diner. I upgraded at the resort to Diamond club when I got there. In march of 2024. I stay at the royalton splash in Cancun. I enjoyed it more. The food used was o be way better in these all inclusive resorts. I barely eat when I stay. A couple of people I met said they enjoyed the Italian restaurant. Maybe I ordered the wrong meal because I left it sitting on the table. I slipped in the nightclub on the property it was humid and the floors were very slippery. I checked and I see it was built in 2014 I think it’s time for some renovations.

I love the staff at the DiamondClub beach bar they were friendly efficient it was always clean. Carlos was the best he made me feel at home. His nice zen music. He kept everything flowing. The he wait staff German ,Olin and Castro was awesome. Ready mad up for the other things I didn’t like.

Stayed in May 2025

Food wasn’t the best. Too noisy at night distributed sleep. Room there were faults and bed wasn’t best.

Stayed in March 2025

The T.V in our room never worked. There was a water leak from the ceiling in our room that was never addressed by staff even after telling them multiple times.

The food was great, the pools were great and the rooms were clean. Staff was also very friendly.

Stayed in January 2025

Getting on and off the property shou

Breakfast was great, I only had it on last day but it was superb. I sampled as much as I could. I loved sitting by the ocean as it rained. It was the best. I understand the all-inclusive amenities can be shared with everyone but it was kinda a pain not to be able to bring a friend on the resort. I was lonely because of that!😭

Stayed in November 2024

The beach

Food was great, nice staff, foam party was a lot of fun

Stayed in September 2024

#1 My experience with the Photo shop Caribe manager was the worst and most insulting experience I've ever had at a Royalton property!!! She said so many insulting things I couldn't keep up!!! "I'm not talking to you", she repeated in a very condescending voice. As she reprimanded her co-worker who was trying so graciously to assist my sisters and I with our photo package purchase. I immediately walked over to the concierge desk to ask for a manager since the (rude employee who I believe is Mika) had actually removed her name tag. My other sister came in a few minutes after we had left the shop and was told by Mika " I KNEW YOU WEREN'T GOING TO BUY ANYTHING ANYWAY!!!" This turned my other sister completely off and was absolutely insulting and extremely presumptuous of the manager to think that my sister was not willing to make a purchase. Of course none of us wanted to purchase the package after we were spoken to in such a manner. #2 I did not like that the $300 property credit that I was supposed to get was never offered to me. Once I realized and asked about it a song and dance was given to me and basically a promisery was told to me after I return for a future visit. This is false advertising in my opinion and just a way to get me to come back. Plus the $300 credit isn't really able to be used on anything on the property. We were denied for the Photo shop, the cabanas and the spa. So where can you use the credit?????????

I loved my entire stay at Royalton until my check out morning on Saturday 9/14/24!!! Shout outs to Winston our personal butler for our Cabana rental, Norieski the dining buffet hostess, Lisandra in the Spa and countless others!!!

Stayed in September 2024

The beds could actually be more comfortable, the place looks a little bit old. The place might need some renovations and some fans around the lobby and resting area.

I liked the beach, the food was actually pretty good, staff they were super friendly

Stayed in July 2024

The food was not the best at all. Stomach issues still a issue after returning to the state. I paid a healthy price for all inclusive which i felt i got robbed of because i did not enjoy the food nor the restaurants at all. Music everyday was the same rotation. They need to have like a 3 day music rotation and not hearing the same-thing everyday.

Customer service was spectacular the view as well in my room was one of the best. My room as well was lovely even though i had a few issues with appliance.

Stayed in June 2024

Don't have music caribeña

The restaurants are so good

Stayed in June 2024

Where do I start… the resort is 40 mins away from the airport. the Food wasn’t great. I developed a stomach ache and so did some of my friends. The best food option was the Indian restaurant. The buffet was ok. The room service had a limited menu. The TV was powered by satellite so the connection was disrupted every few mins and sometimes just went out all together. The power/electricity went out in my room. There was a small leak In the bathroom. I also didn’t like that the resort wasn’t well lit at night. I don’t like that you had to go to certain areas to get a drink after a certain time. Rides to and from resort were expensive ($140 round trip).

The hospitality and pool service was excellent! Staff were friendly and inviting. Staff were excited to see you and easily became acquainted with my group. The pool activities were so engaging and entertaining. The pool bar was fun. There were several pools to choose from. The beach set up was beautiful and there were plenty of onsite activities. Room service was 24/7. Check in was easy and quick. I also like that you get a permanent bracelet during your staff that unlocks your door because who wants to keep up with a key!

Stayed in May 2024

In general, staff did not provide us with the same level of service that we saw them provide to other guests and we have a guess as to why that was. Additionally, we waited several hours to have some requested items delivered to our room.

The spa was the most amazing part of this resort. The massage was phenomenal and the hydrotherapy was the best addition. It was an amazing value for the price.

Stayed in April 2024

No concierge service for all guests. There was a tarantula and a dead water roach in room asked for assistance twice on removing it and no one never assisted. Had a difficult time at check in with updating the number of occupants. The food with dinner buffet wasn’t what I expected with selections offered.

Lunch buffet selections were good.

Stayed in April 2024

My TV was broken and wasn't fixed until Tuesday from since Sunday. Room service was I wasn't impressed! Either

There was no bath tub in my room or any other people I spoke to bldg 5,6,7. The people I spoke to were somewhat disappointed with the hotel. The staff was ok. The bartenders Torres, Caesar, & Reyes were great. Henry at Hunters Steak House was amazing. Ledy another waitress was attentive and very sweet. The best food was at the Steak House.

Stayed in April 2024

Far from airport, beach not great/not cleaned, too expensive for what it is

Smaller resort

Stayed in December 2023

This review has been hidden because it doesn't meet our guidelines.

Restaurants outside of buffet areas cooling was poor

Breakfast and grill personnel were great. Breakfast choices fantastic. Servers were attentive and couteous

Stayed in October 2023

Rooms were very humid. Property should invest into some kind of dehumidifying system.

Staff were great. Rooms were clean and very well kept.

Stayed in August 2023

The food was terrible, some areas outdated. Missing items in room. Developed food poisoning from the steakhouse. Initial intend on bed had stains and hair. Had to call for them to be changed.

The pool area

Stayed in September 2023

Check in process took hours later than expected. Our room had a leak from the ceiling we used the trash can to catch all of the water. A cook in the buffet was coughing and sneezing but still continued to cook without washing her hands! The pool closed at 7pm. After a day out for an excursion, there wasn’t any time to enjoy the pool. The pool bar ran out of chicken at 6pm, and the drinks were weak! I found a crab the size of my palm crawling around my shower! And the tub was not cleaned properly.

They tried to accommodate us when we expressed our concerns. Great food in the Steakhouse, and great shows at night

Stayed in August 2023