Reviews of Occidental Caribe - All Inclusive 4 stars

Dear Madam, We appreciate the time you have taken to provide us with your opinion of your stay. We sincerely apologize that your experience fell short of our usual standards. While we strive to maintain fully functional amenities and comfortable accommodations, we regret any inconvenience caused during your stay. Our maintenance team remains available around the clock to address any room concerns immediately. We appreciate your feedback regarding our facilities and have shared your comments with our housekeeping and engineering departments. Should your travels bring you back to Punta Cana, we would be honored to demonstrate our commitment to exceptional hospitality. We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Madam, We appreciate the time you have taken to provide us with your opinion of your stay. We sincerely apologize that your experience fell short of our usual standards. While we strive to maintain fully functional amenities and comf… Show more

Dear Guest, Thank you for taking the time to comment on your stay at our hotel. However, we sincerely regret that some aspects of your stay did not meet expectations. Our housekeeping team takes pride in maintaining high standards and is always available to address any concerns during your visit. We're delighted you enjoyed our beachfront location, pool facilities and family-friendly amenities. Our culinary team will be particularly pleased to hear you appreciated the dining options during your time with us. We look forward to welcoming you back. Best regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Guest, Thank you for taking the time to comment on your stay at our hotel. However, we sincerely regret that some aspects of your stay did not meet expectations. Our housekeeping team takes pride in maintaining high standards and is… Show more

Dear Sir, Thank you for sharing your experience with us. We understand your comment about the pool schedule. For your reference, our swimming pools operate from 8:00 am to 7:00 pm daily to ensure proper maintenance and safety protocols. On a brighter note, we are delighted that you found our facilities immaculately maintained. Our housekeeping team works diligently to uphold the highest standards of cleanliness throughout the resort. We look forward to welcoming you back again for an improved experience. With kindest regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Sir, Thank you for sharing your experience with us. We understand your comment about the pool schedule. For your reference, our swimming pools operate from 8:00 am to 7:00 pm daily to ensure proper maintenance and safety protocols. … Show more

Dear Madam, Thank you for taking the time to provide us with your feedback. We regret that certain aspects of your experience did not meet your expectations. Our maintenance team has been notified about the games room ventilation, and we are addressing this matter promptly. On a brighter note, we are delighted that you enjoyed our culinary offerings, refreshing beverages and magnificent swimming pool. Our dedicated team strives to create memorable experiences through our diverse dining options and resort amenities. It would be our pleasure to welcome you back. Best regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Madam, Thank you for taking the time to provide us with your feedback. We regret that certain aspects of your experience did not meet your expectations. Our maintenance team has been notified about the games room ventilation, and we … Show more

Dear Sir, We sincerely appreciate you taking the time to share your experience with us. We are delighted that you enjoyed our culinary offerings and refreshments during your stay. However, we sincerely regret that certain aspects of your experience did not meet your expectations. Your comments about the accommodations have been noted, and we assure you our team is always available to address any concerns during your stay. Nonetheless, we are pleased that you found our pristine shoreline to be inviting and well-maintained. We would be honored to welcome you back for another visit. Kind regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Sir, We sincerely appreciate you taking the time to share your experience with us. We are delighted that you enjoyed our culinary offerings and refreshments during your stay. However, we sincerely regret that certain aspects of yo… Show more

Dear Madam, Thank you for sharing your detailed feedback about your stay at Occidental Caribe. We are delighted that you had such a wonderful experience at our resort. Our entertainment team works hard to create memorable moments, and the well-maintained swimming areas provide the perfect setting for relaxation. We truly value team members like Alondra at the front desk who demonstrates genuine hospitality. We sincerely regret that the butler service fell short of expectations. Our team remains available to assist guests throughout their stay to ensure maximum comfort. Nonetheless, we are pleased that Joseito at our Dominican restaurant and Adonis and Maria at the buffet contributed to making your dining experience special through their attentive service. We look forward to welcoming you back for another delightful stay. Best regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Madam, Thank you for sharing your detailed feedback about your stay at Occidental Caribe. We are delighted that you had such a wonderful experience at our resort. Our entertainment team works hard to create memorable moments, and … Show more

Dear Sir, Thank you for sharing your experience with us. We sincerely apologize for the extended wait time at reception. Our team strives to provide prompt service, and we regret any inconvenience this may have caused. We are delighted to read your kind words about our aquatic facilities and the warmth of our bar personnel. The dedication of our team members to create memorable moments for our guests brings us great satisfaction. We are looking forward to welcoming you again. Best wishes, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Sir, Thank you for sharing your experience with us. We sincerely apologize for the extended wait time at reception. Our team strives to provide prompt service, and we regret any inconvenience this may have caused. We are delighted … Show more

Dear Guest, Thank you for the time you have taken to review your stay. We are sorry that your stay did not fully meet your expectations. Our accommodation aims to provide comfort and relaxation, and we regret any inconvenience you encountered. Our culinary team continuously strives to maintain high standards across our seven specialty restaurants, and we appreciate your feedback about the dining experience. The comfort of our guests is paramount, and we regret that the atmosphere in our entertainment venues did not meet your expectations. We are delighted that you enjoyed our magnificent swimming area, featuring two expansive lagoon-style pools with stunning views of the Caribbean Sea. We hope to welcome you back for a more satisfying experience. Best regards, Álvaro Fontenla Director Occidental Caribe, General Manager

Dear Guest, Thank you for the time you have taken to review your stay. We are sorry that your stay did not fully meet your expectations. Our accommodation aims to provide comfort and relaxation, and we regret any inconvenience you encounte… Show more