Reviews of Barceló Bávaro Palace All Inclusive 5 stars
Playas de Bavaro, Bavaro, 11517 Punta Cana, Dominican Republic
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewRoom (premium, ocean blue view) Adults pool bar (only professional bartenders in all complex)
We report a long list of incidence to the manager Johny Santos that have been escalated. We. Laim part of the money back There is not enough cleaning of sargazo. 2 times not enough..In 7 days we could not put a foot in water. This is 50% of the value the hotel sell. Other details can be found in the incident report the manager completed. Some of them very serious about cleaness (involving public health risks) and lack of responsiveness from mantainance and staff. They need serious training!!! People with massive speakers in the pool,glasses every where, pool full of sand every day… We hope the hotel will respond with compensation. We feel totally scam. The hotel selling of expectations and a five starts hotel status was totally over rated .
Dear Madam, We appreciate the time you have taken to provide us with your opinion of your stay. We sincerely apologize that your experience fell short in several areas and appreciate you bringing these matters to our attention. Our team is reviewing all operational protocols to ensure consistent service delivery. We're delighted you appreciated our premium accommodations and the expertise of our pool bar team. These elements reflect our commitment to quality that we strive to maintain throughout all areas. We hope we can provide you with an improved stay in the future. Kind regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, We appreciate the time you have taken to provide us with your opinion of your stay. We sincerely apologize that your experience fell short in several areas and appreciate you bringing these matters to our attention. Our team i… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe Micheal Jackson show was very entertaining food was very good .
My room was full of insects
Dear Guest, We are grateful to you for taking the time to review your experience. We sincerely regret that some aspects of your stay fell short of expectations. Our team consistently strives to maintain high standards and will review your comments carefully. It's wonderful to know you enjoyed our entertainment offerings and culinary experiences. We're also pleased our prime beachfront location contributed positively to your stay. We hope to have the pleasure of welcoming you back in the future. With best wishes, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Guest, We are grateful to you for taking the time to review your experience. We sincerely regret that some aspects of your stay fell short of expectations. Our team consistently strives to maintain high standards and will review you… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe staff in the restaurants were friendly and attentive. The food was delicious. The staff were very hard workers.
My flight was delayed over 36 hours. I lost 2 nights at the hotel. I called the hotel 8 times throughout my delays and was transferred repeatedly and then hung up on each time. When I finally arrived, I was still required to pay the 2 nights and then was told I had to wait as my room was not ready. As much as the staff was working to clear the beaches, our last 2 days you couldn’t even get into the ocean due to the amount of sargassum. The hotel should have taken boat taxis for anyone staying at the hotel to other beaches to swim.
Dear Madam, Thank you for taking the time to leave a review of your recent stay. We sincerely regret that certain aspects of your experience fell short of our usual standards. Our team is always available to assist guests facing travel disruptions, and we will review our communication protocols to ensure clearer support channels. However, we're heartened you appreciated our culinary offerings and recognized our restaurant team's dedication. Our chefs take pride in crafting diverse menus across 11 dining venues, and we're delighted this enhanced your stay. All of the team hope that we may be able to see you again in the future. Kindest regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, Thank you for taking the time to leave a review of your recent stay. We sincerely regret that certain aspects of your experience fell short of our usual standards. Our team is always available to assist guests facing travel di… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewMy daughter’s gold bracelet was stolen from the room.
Dear Guest, Thank you for taking the time to provide us with your review. We are deeply concerned about your report regarding a missing personal item from your room. The safety and security of our guests and their belongings are of utmost importance to us. Our security team takes such matters very seriously, and we encourage you to file a detailed report with our management team if you haven't already done so. We regret that several aspects of your stay fell short of expectations. Our team strives to maintain the highest standards of service, cleanliness and guest satisfaction across all areas of our resort. Please know that your feedback will help us strengthen our protocols and enhance the guest experience. We look forward to welcoming you very soon. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Guest, Thank you for taking the time to provide us with your review. We are deeply concerned about your report regarding a missing personal item from your room. The safety and security of our guests and their belongings are of utmost… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewI prefer not mentioning. If you can avoid that hotel
Not good Food, checking and checkout very difficult
Dear Madam, We sincerely thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Your comments about the dining experience and check-in process are concerning to us, as we strive to provide seamless service at every touchpoint. Our team maintains high standards across our eleven restaurants and streamlined arrival procedures, which makes your experience particularly disappointing. Please know that our dedicated staff is always available to address any concerns during your stay to ensure your comfort and satisfaction. Your feedback helps us enhance our service delivery for future stays. We hope you will give us another opportunity to demonstrate our true service standards. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, We sincerely thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Your comments about the dining experience and check-in process are concerning to us, … Show more
Reviewed: 17 July 2025 · Stayed in May 2025
Verified reviewLots to do
The food was terrible. No flavor, not a lot of options.
Dear Sir, Thank you for taking the time to share your experience with us. We appreciate your recognition of our entertainment offerings and activities program. Your enjoyment of these amenities brings us great satisfaction. We sincerely regret that our culinary offerings did not meet your expectations. Our team of chefs takes pride in preparing diverse menu selections across our 11 restaurants. Please know that our staff is always available to assist with any dining preferences during your stay. We hope to welcome you back for a more satisfying experience. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Sir, Thank you for taking the time to share your experience with us. We appreciate your recognition of our entertainment offerings and activities program. Your enjoyment of these amenities brings us great satisfaction. We sincerel… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFood and drinks
Dear Sir, Thank you for taking the time to share your feedback with us. We sincerely regret that our culinary offerings and service levels did not meet your expectations during your stay. We hope you had the chance to experience our tropical paradise with 11 restaurants offering Dominican and international flavors during your stay. We look forward to welcoming you back for an improved experience. Kind regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Sir, Thank you for taking the time to share your feedback with us. We sincerely regret that our culinary offerings and service levels did not meet your expectations during your stay. We hope you had the chance to experience our tr… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe hotel was beautiful, with lots of activities and things to do. Staff is friendly. Everything was clean and space was enough for the amount of people. The beach was also clean in comparison with the rest of the island.
Check in and check out waiting times were too long. So be prepared for a long wait when you arrive or leave. Another thing is that food could have been better. It was just ok.
Dear Madam, Thank you for taking the time to share your experience at Barceló Bávaro Palace. We regret that certain aspects of your stay did not meet your expectations. Our reception team works diligently to process arrivals and departures efficiently. Regarding the dining experience, our culinary team strives to maintain the highest standards across our 11 restaurants. Our team members take pride in delivering attentive service, and we are delighted this was reflected during your stay. The pristine condition of our facilities and beachfront remains a top priority, allowing guests to fully enjoy our extensive range of activities and entertainment options. The natural beauty of our shoreline continues to enchant visitors, offering a perfect setting for memorable moments. We would be honored to welcome you back for another stay. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, Thank you for taking the time to share your experience at Barceló Bávaro Palace. We regret that certain aspects of your stay did not meet your expectations. Our reception team works diligently to process arrivals and departure… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewA lot of amenities
Expensive
Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted to read your glowing feedback about your stay at Barceló Bávaro Palace. Our dedicated team members work tirelessly to maintain pristine facilities and deliver exceptional service, ensuring maximum comfort for our valued guests. However, we acknowledge your concern regarding the pricing. While our rates reflect the comprehensive all-inclusive experience we offer, we continuously strive to provide excellent value through our extensive amenities and services. Finally, we are pleased that you enjoyed our prime beachfront location, which allows our guests to experience one of the world's top 10 beaches right at their doorstep. We look forward to welcoming you back for another memorable stay. Best wishes, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted to read your glowing feedback about your stay at Barceló Bávaro Palace. Our dedicated team members work tirelessly to maintain pris… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewOnly the location and views
Staff was not good all the time, unprofessional. Food horrible, lack of options in the buffet, food was cold all the time, I did a reservation for Santa Fe stake house and horrible organization in the front, food was really bad, Staff at that restaurant very unprofessional too. Drinks in general really bad, only one kind of beer, room outdated, many things broken inside the room and dirty. Elevator was broke the day before we left and never was fixed. Very little entertainment options at night, at least for families. The payment amount has no relation at all with the experience you gonna have here.
Dear Sir, Thank you for taking the time to share your detailed feedback about your stay at Barceló Bávaro Palace. We truly appreciate your kind words about our beachfront location, which offers our guests breathtaking views of one of the world's top 10 beaches. We are deeply sorry that your stay did not fully meet your expectations. Our culinary offerings typically receive positive feedback from our guests who enjoy the diverse selection across our 11 restaurants. Regarding the concerns about our beverages and accommodations, please know that our dedicated team is always available to promptly address any discomfort during your stay. Your comments about the evening entertainment program have been noted, as we strive to provide engaging activities for all our guests, including families. We hope you will give us another opportunity to demonstrate our true hospitality standards. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Sir, Thank you for taking the time to share your detailed feedback about your stay at Barceló Bávaro Palace. We truly appreciate your kind words about our beachfront location, which offers our guests breathtaking views of one of the w… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe only thing I like about the resort was the pool.
Front desk staff was not helpful at all. The check in wasn't handle corretly by management. Too many guests checkin and not enough staff. Our room had a bathroom leakage and the safe didn't work, neither were ever fixed. The AC didn't work at any of the restaurants and the food quality was very poor. Spoke to many guests that had stayed before and they all agree how the hotel has decline in quality and service over the years. Overall not worth staying when there are so much better resorts near.
Dear Ms. We appreciate you taking the time to share your experience with us. We sincerely apologize that your stay did not fully meet your expectations. Our reception team strives to ensure smooth arrivals for all guests, and we regret any inconvenience during your check-in process. Regarding the concerns in your accommodation, our maintenance team is available around the clock to address any issues promptly. The comfort of our dining venues and the excellence of our culinary offerings are priorities we continuously monitor. We are delighted that you enjoyed our magnificent swimming facilities, which include four spectacular pools, including a semi-Olympic pool and various aquatic features designed for both relaxation and recreation. We hope to have the opportunity to welcome you back and demonstrate our true standards of service. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Ms. We appreciate you taking the time to share your experience with us. We sincerely apologize that your stay did not fully meet your expectations. Our reception team strives to ensure smooth arrivals for all guests, and we regret an… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat hotel. The location is great. Very clean and well maintained.
The shower in our room didn't have a door. The food is good, but it could be better. The food at Bavaro beach was great.
Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted that your stay at Barceló Bávaro Palace All Inclusive met your expectations. Regarding your comments about the accommodation and dining experience, we extend our sincere apologies for any inconvenience. Our culinary team constantly strives to maintain the highest standards across our 11 restaurants, offering a diverse selection of Dominican and international cuisines. Nonetheless, we are thrilled that you valued our pristine premises and excellent maintenance standards. The strategic placement of our resort along one of National Geographic's top 10 beaches truly enhances our guests' experience, providing them with an exceptional Caribbean getaway. We would be honored to welcome you back for another memorable stay. Best regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, We sincerely appreciate you taking the time to share your experience with us. We are delighted that your stay at Barceló Bávaro Palace All Inclusive met your expectations. Regarding your comments about the accommodation and di… Show more
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewGreat beach and nice facilities.
The staff could be more gentle. Service focus.
Dear Mr. Patricio, Thank you very much for taking the time to share your feedback regarding your recent stay at Barceló Bávaro Palace. We are delighted to hear that you enjoyed our beautiful beach and the excellent facilities we offer. However, we sincerely regret that the service provided by our staff did not meet your expectations in terms of kindness and attentiveness. Please be assured that your comments have been shared with our team to reinforce the importance of delivering a warm and focused service to all our guests. We truly appreciate your valuable observations as they help us improve continuously. We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience. Thank you again for choosing Barceló Bávaro Palace. Kind regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Mr. Patricio, Thank you very much for taking the time to share your feedback regarding your recent stay at Barceló Bávaro Palace. We are delighted to hear that you enjoyed our beautiful beach and the excellent facilities we offer. Ho… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe buildings and grounds are very pretty.
Cockroaches in the room. Also mosquitos, hordes of them come to the room if you open the window - there is no mesh screen. Food is so-so. Really seeing these cockroaches last night upset me. We are leaving today, so I did not say anything, just want to get out asap. Oh also on the plumbing fixtures look like they are barely holding up, knobs falling off etc
Dear Madam, Thank you for taking the time to let us know your opinion of your recent stay. We are truly disheartened to hear about the issues you encountered with unwanted visitors in your room. Our resort endeavors to maintain the highest standards of cleanliness and comfort, and we deeply regret that we fell short of these expectations on this occasion. Furthermore, we apologize for any inconvenience you experienced due to the state of the plumbing fixtures. We understand how details of this nature can impact the overall enjoyment of your stay. We are delighted that you found our buildings and grounds to be very pretty. Our staff works hard to maintain the beauty of our resort, ensuring that our guests can enjoy the lush, tropical paradise we are set in. We hope to welcome you again in the future. Best wishes, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, Thank you for taking the time to let us know your opinion of your recent stay. We are truly disheartened to hear about the issues you encountered with unwanted visitors in your room. Our resort endeavors to maintain the high… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewEverything
The buggy tour was a bit annoying with the constant selling of their alcohol, souvenirs and photo package. You think the buggy is yours for the tour but they rent it out again while they are selling their products.
Dear Madam, Thank you for the time taken to share your experience of staying with us. We are delighted that you found our facilities, staff, and the value we provide to be noteworthy highlights of your stay. Our team takes great pride in maintaining a clean and comfortable environment, ensuring every guest can fully relax and enjoy their time at our all-inclusive paradise. Furthermore, it is fantastic that you loved our prime location right on one of the top 10 beaches in the world as recognized by National Geographic. We truly hope that the beauty of our surroundings and the range of activities available added to the enjoyment of your vacation. The entire team really hope we can welcome you back on a future occasion. Kindest regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, Thank you for the time taken to share your experience of staying with us. We are delighted that you found our facilities, staff, and the value we provide to be noteworthy highlights of your stay. Our team takes great pride i… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewVery nice location & facilities
Dear Madam, Thank you for sharing your experience with us. It brings us immense pleasure that you had an enjoyable stay at Barceló Bávaro Palace All Inclusive. We are delighted that you appreciated the prime location, the well-maintained facilities, the comfort of our accommodations, the professionalism of our staff, the value we offer, and our commitment to cleanliness. Our team strives to provide an impeccable environment where guests can bask in the beauty of Punta Cana, engage in a variety of activities, and relish the delectable dining options across our 11 restaurants. It would be a pleasure to welcome you back. Best wishes, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Madam, Thank you for sharing your experience with us. It brings us immense pleasure that you had an enjoyable stay at Barceló Bávaro Palace All Inclusive. We are delighted that you appreciated the prime location, the well-mainta… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThe location and the beach.
Dear Guest, Thank you for this great review. We are thrilled to hear that you had a magnificent time at our Barceló Bávaro Palace All Inclusive, enjoying our carefully designed facilities, the comfort of our accommodations, and the attentive service provided by our dedicated team. It is fantastic that you found great value in your stay and appreciated the cleanliness that we strive to maintain throughout our hotel. We are particularly pleased that the stunning location of our hotel on one of the top 10 beaches as recognized by National Geographic provided the perfect backdrop for your unforgettable vacation. Our commitment to offering a luxurious and enjoyable experience is reflected in your positive remarks, and we are delighted that our efforts contributed to your beautiful holiday memories. We look forward to welcoming you back soon. Kind regards, César Güílamo Montilla Director Barceló Bávaro Palace
Dear Guest, Thank you for this great review. We are thrilled to hear that you had a magnificent time at our Barceló Bávaro Palace All Inclusive, enjoying our carefully designed facilities, the comfort of our accommodations, and the att… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified review