Reviews of Hotel Sonnenberg Garni This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Am Kesslerberg 9, 79856 Hinterzarten, Germany
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Reviewed: 15 January 2025 · Stayed in December 2024
Verified reviewWe arrived and it was all under construction, no amenities, no one there, not even other guests.
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewVery nice host, extremely clean
Property was in the middle of renovation. This was mentioned right after booking, however the rooms are very old, no facilities could be used. This would not be a problem, is the price was accordingly.
Thank you for your kind feedback! We are very pleased to hear that the communication regarding the construction work went well. Transparency and honesty are particularly important to us - we want our guests to know what to expect from the very beginning. Our hotel is currently undergoing extensive renovations, which are expected to be completed in spring 2026. You've already gotten a first impression of the potential of our little gem. We would be delighted to welcome you back after the renovation work is completed to offer you the full comfort of our facilities. Thank you again for your visit and your understanding during the construction phase!
Thank you for your kind feedback! We are very pleased to hear that the communication regarding the construction work went well. Transparency and honesty are particularly important to us - we want our guests to know what to expect from the v… Show more
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewFantastic views. The room was large with a nice balcony. A pleasant 15 min walk to town
Decor needs updating but I believe a refurbishment is due soon.
We're delighted that you enjoyed the fantastic view, the spacious room with balcony and the pleasant walk into town. 😊 You're absolutely right - the furnishings are getting on in years, and we're pleased that you've already noticed: a comprehensive modernization is due in 2025! We are working on making the hotel even more beautiful, modern and comfortable for you. We hope to welcome you back soon - then in the completely renovated Hotel Sonnenberg! Best regards Alexander & the Hotel Sonnenberg team
We're delighted that you enjoyed the fantastic view, the spacious room with balcony and the pleasant walk into town. 😊 You're absolutely right - the furnishings are getting on in years, and we're pleased that you've already … Show more
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewCharming place. Beautiful location. Kind reception and people
Dear Guest, Thank you so much for your kind words! We’re delighted that you enjoyed our beautiful location and the charm of our hotel. We strive to make our guests' arrival as smooth as possible, so we're pleased to hear that you appreciated our digital check-in. We look forward to welcoming you back soon—perhaps even after our major renovation in the summer of 2025. Along with the same warmth and stunning surroundings, you'll also find a new wellness area and 30 modern rooms to make your stay even more enjoyable. Until next time, warm regards, The Hotel Sonnenberg Team
Dear Guest, Thank you so much for your kind words! We’re delighted that you enjoyed our beautiful location and the charm of our hotel. We strive to make our guests' arrival as smooth as possible, so we're pleased to hear that you … Show more
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewVielen Dank
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 June 2024 · Stayed in June 2024
Verified reviewReviewed: 5 June 2024 · Stayed in June 2024
Verified reviewGreat value for money. Nice location. Not too fancy, but you're not paying for it as well.
Thank you very much for the review. Essentially, it is just as you describe. We will begin renovations this October and hope to complete them by June next year. We would love to welcome you back to a truly fancy hotel then.
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewGood breakfast Lovely view outside Place to remember
Thank You :-)
Reviewed: 6 April 2024 · Stayed in March 2024
Verified reviewNice swimming pool and sauna available
Thank you. :-)
Reviewed: 5 April 2024 · Stayed in April 2024
Verified reviewThe location is beautiful and in a beautiful town. The staff are so kind and friendly. Alex the property manager is so friendly and sweet. The rooms are big and comfortable and all rooms have the beautiful view. The breakfast is well rounded as well. There is a farm right opposite where you can get fresh cows milk. Great restaurants in the town as well - we tied the Italian, German and the greek restaurants there.
It’s a bit old (it didn’t bother me at all) but they are already planning to renovate this year so this will be addressed.
Thank you for the positive feedback! We’re thrilled to hear that you enjoyed our hotel and the surroundings. We’re already working on renovation plans to make your next stay even more enjoyable. We look forward to welcoming you back soon!
Reviewed: 1 April 2024 · Stayed in March 2024
Verified reviewReviewed: 9 February 2024 · Stayed in January 2024
Verified reviewOwner was welcoming and kind.
Thank you :-)
Reviewed: 19 January 2024 · Stayed in December 2023
Verified reviewReviewed: 29 November 2023 · Stayed in November 2023
Verified reviewExcellent facility. The hotel was very comfortable with spacious rooms. Enjoyed the balcony. Great views of the surrounding area. The quaint neighborhood in the mountains with a snowy blanket was wonderful. Breakfast was very good.
Thank you for the kind words! It was really enjoyable having you as guests. I'm thrilled that you liked your stay and the hotel amenities. The rooms, balcony, and the view of the surroundings are fantastic, aren't they? The snow-capped mountains add a special charm to the area. I'm glad you enjoyed the breakfast as well. If you're ever in the area again, I would be delighted to welcome you back! Best wishes and warm regards, Alex.
Thank you for the kind words! It was really enjoyable having you as guests. I'm thrilled that you liked your stay and the hotel amenities. The rooms, balcony, and the view of the surroundings are fantastic, aren't they? The snow-capped moun… Show more
Reviewed: 2 November 2023 · Stayed in October 2023
Verified reviewBreakfast, great host super friendly
😊 Vielen Dank.
Reviewed: 5 October 2023 · Stayed in October 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewReviewed: 22 August 2023 · Stayed in August 2023
Verified reviewSadly the hotel is overpriced and not as pictures looked. Steep steps to entrance to be met with a watering bucket and empty crates for bottles in the entrance. A digital key code with no staff. Don’t forget the code or locked out. This in our opinion is very impersonal and did not suit our needs. Phone leaflets if you desire to query anything but again not for us. Hotel had a smell but most likely as animal friendly and we love animals but not to the degree of smell. Very basic room and coffee machine did not work. Bathroom seems to have been recently renovated so that was good. Hairdryer in bathroom, but of low standard. Room was far too warm. Breakfast was ok. Overall some further personal touches would be good and some investment in hotel/ rooms needed to pay the current price.
Check in , ambience , room , room to warm ( maybe fans to support) parking , toiletries , coffee machine that worked, personal touches and price.
Hi Helen, we're sorry to hear that it didn't meet your expectations. In fact, we're aware of most of the points you've raised. We specifically mention on our website that we're new owners since July 1st and are gradually improving the hotel. We've chosen not to have a 24-hour reception, offering the convenience of a code and terminal instead, which can be quite comfortable especially for late arrivals. The crates in the entrance area are for the bakery that delivers fresh bread in the mornings. We're planning significant renovations to address all the other issues you mentioned. As mentioned, we've only been owners since July 1st, so we'd appreciate it if you could give us another chance until 2025. We're confident you'll be pleasantly surprised by then. Regarding the pictures on Booking.com, all of them are up to date. Could you please specify which picture you’re referring to so that we can investigate it further?
Hi Helen, we're sorry to hear that it didn't meet your expectations. In fact, we're aware of most of the points you've raised. We specifically mention on our website that we're new owners since July 1st and are gradually improving the hotel… Show more
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewThe Hotel located in amazing location, in the middle of the forest with the best view the can be. Alex the manager and the team are very kind, helpful and available for any request or issue. Breakfast was very good!
Hi, We are glad that you liked it so much, we hope that you had a good flight and a pleasant journey. Greetings Team Sonenberg
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewThe owner and his mother were very welcoming and helpful. It is a lovely spot for hiking, cycling. The hotel is undergoing a refurb at the minute,
local taxes are an extra charge when you arrive. Google map direction did not work at all. This needs to be amended as it made the journey very stressful and very long.
Hello Laura, thank you for your positive feedback, unfortunately we have no influence on the programming of Google Maps, the problem with the wrong way we have already reported several times to Google. At your next visit you already know the way :-)
Hello Laura, thank you for your positive feedback, unfortunately we have no influence on the programming of Google Maps, the problem with the wrong way we have already reported several times to Google. At your next visit you already know t… Show more
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewReviewed: 10 July 2023 · Stayed in June 2023
Verified reviewA lovely view from the window. 15 minute downhill walk to the village for dinner either by road or one of the many footpaths surrounding the village. Quiet and peaceful.
Hello Catherine, Thank you, our location in Hinterzarten is really unique, nice that you perceived it that way.