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  5. Reviews of Hotel am Rathaus

Reviews of Hotel am Rathaus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Heiliggeiststr. 1, Altstadt, 69117 Heidelberg, Germany

#73 of 83 hotels in Heidelberg

Guests' Choice

Review score

Based on 205 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.0

  • Location

    9.5

  • Facilities

    6.8

  • Staff

    9.0

  • Value for money

    7.5

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 7 August 2025

    8.0
    Two most important questions: Would I recommend this hotel and would I go back. Both answers are yes
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    A lot of noise from the square with the bars. Not an issue for use but be aware.

    Small simpel hotel right in the center of the city.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately we realised after our first night that there is a nightclub (Mel’s) right underneath the hotel that on certain nights (the 2 nights we stayed here!) it is open until 3am with lots of young people outside drinking & chatting on the streets literally outside our room and load music. This slightly tainted the otherwise excellent location for us.

    Stayed in July 2025

  • Reviewed: 20 May 2025

    8.0
    Decent stay
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    An old building which was no surprise. Some people may not like it.

    The room was quite nice for 3 adults + 2 kids. The location is good. The breakfast is good enough. The parking is nearby.

    Stayed in April 2025

  • Reviewed: 16 May 2025

    8.0
    Very good
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I disappointed because the facility didn’t have an elavotor

    I liked everything , thanks

    Stayed in May 2025

  • Reviewed: 10 May 2025

    8.0
    Nice short stay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed is very soft. Hardly any curtains, so its super bright.

    Great location, could not be better Good showers

    Stayed in May 2025

  • Reviewed: 22 April 2025

    8.0
    Traditional clean and friendly hotel in great location.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit noisy at night - nightclub close by.

    Location. Friendly staff. Good breakfast included.

    Stayed in April 2025

  • Reviewed: 8 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely heritage hotel, staff were very friendly and helpful. Room was simple but comfy. Conveniently situated around the corner from the Schloss Heidelberg. The whole area is very picturesque, lots of places to eat right at your doorstep. Heidelberg is a university town and on a Saturday night, all the kids like to hang out in the square right next to the hotel. Sadly they kept up the noise all night.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    7.0
    Pleasant, mainly because of the location and the kindness of the staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The interiors (with the exception of the ground floor) are in need of renovation. The window frame almost came out of place when the window was opened in my room.

    The staff (reception, breakfast staff) are very nice, the breakfast is delicious. The location is very good, in the heart of old Heidelberg. I also liked the view from the room window.

    Stayed in March 2025

  • Reviewed: 22 February 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was generally clean, except for a few details. E.g. corners were dusty and the shower doors were a bit moldy. The pillows were a bit lumpy.

    Staff were friendly, great location. Good value.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    8.0
    A clean, friendly place with a great location!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Literally the only downsides: a large stain on the carpet, the rooms were a little dated but clean, and the breakfast options weren't very hearty, but it seemed standard for European hotel breakfasts.

    This was a great location right on one of the old town squares! It's about a 15 minute walk from the Heidelberg Aldstadt train station. The staff were very friendly and helpful, the room was clean, the dining room pristine, and the breakfast had a variety of quality, light foods.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    8.0
    I 😊
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    It was pretty in the interior…

    Stayed in January 2025

  • Reviewed: 27 January 2025

    8.0
    On balance, really good value taking everything into account.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    See above! It’s worth it so as to enjoy everything this beautiful town has to offer.

    Clean room, great staff and quite adequate breakfast for the price. Certainly, it’s a very central location, great for exploring and enjoying the town, but note that on a Friday and Saturday night you may get to enjoy the parties people are having in the street below you until quite late. For us mid 60’s road tripping Aussies it wasn’t too much of an issue, but if you’re so precious about those things, you have been warned! It’s ageing a bit, it’s not 5 star, and no lift (again, you have been warned!) but on balance, great value for money. Out your front door and you’re right in the centre of town. Car parking very close by, and (in January) we could drive in to drop off and collect our luggage in the pedestrian zone.

    Stayed in January 2025

  • Reviewed: 27 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift. Do not recommend if you travel with big luggage. The room assigned to us with floor tilted, so as the bed, you feel you head is laying lower and feet higher while you are on the bed. The shower is not good, small water come out and cannot easily control the water temperature (too hot)

    Good location. Breakfast is ok, not much choice but quality is ok. Useful and kind staff.

    Stayed in January 2025

  • Reviewed: 23 January 2025

    8.0
    Central location in historic area
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    Sofa bed uncomfortable. Dated furnishings. Stairs to room.

    Very central location and easy to walk to attractions and restaurants. Excellent breakfast. Good bathroom. Car parking at some distance, but easy to drop off and collect luggage outside.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    8.0
    Great value
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hairs in the toilet

    Location, staff attention

    Stayed in December 2024

  • Reviewed: 25 December 2024

    8.0
    Would definitely stay again if we travel back!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking is a bit of a hassle.

    Location of the hotel itself is awesome. Close to everything and very clean and comfortable.

    Stayed in December 2024

  • Reviewed: 25 October 2024

    8.0
    Good value and great location.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning or fan in room.

    Location and price are amazing

    Stayed in August 2024

  • Reviewed: 19 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location.

    Stayed in October 2024

  • Reviewed: 14 September 2024

    8.0
    Comfortable, clean and central.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No eggs for breakfast.

    Location was great at the foot of castle.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    6.0
    No aircon, no parking, no lift
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    It’s old, no airconditioning, but opening windows was also not an option - too noisy from people partying in restaurants outside! No elevator and no parking. So you need to drag your luggage first from the paid parking in two blocks away (you may potentially drop you luggage at the door, but in our case there was an event in a city and the street was blocked), then up to your floor. I didn’t have an impression this hotel was a good value for paid money.

    We booked because of location and because they had “family rooms” (we’re a family of 5). Breakfasts was ok, and I especially appreciated tea served in tea pots.

    Stayed in August 2024

  • Reviewed: 1 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There is no lift in the hotel, we had the room in the top floor. But it is a historic building in the very centre, with a beautiful view overlooking the roofs of the old town.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very good location, nice and helpful personal, good breakfast

    Stayed in August 2024

  • Reviewed: 20 August 2024

    8.0
    Very good location in the city center, large room, staff is helpful
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    Noise of voices in the midnight from the pubs nearby.

    Its location is very very good. It's just by the plaza of the church, the very center of the city. Many people sit at the plaza for drinking and dining. So, it is not quiet. Our family is at the corner of two small alleys. There is a small Cafe just below our room by the alley. Therefore it is noisy. Many young people drinks and talks for the whole night until about 4am in the morning! Although the window is closed, we can still hear some voices. But we can still go to sleep quickly because, you know, it is very tired when travelling. The breakfast is simple and good. The family room is very large. We are satisfied with the room and beds.. Parking is not far away with discount from the hotel.

    Stayed in July 2024

  • Reviewed: 6 July 2024

    6.0
    Simply, friendly
    • Leisure trip
    • Group
    • Single Room
    • Stayed 8 nights
    • Submitted via mobile

    Every day a little water bottle would be nice! Information about rooms upstairs need.

    Breakfast ok, toast and frying missing,

    Stayed in July 2024

Showing 1 – 25

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