A bit of a smell from the bed

Stayed in August 2025

The area around the hotel doesn’t feel very safe, especially at night. There was no soap or shampoo in the shower. No fridge in the room. The floor-standing air conditioner/fan was very noisy.

Very close to the Central Station, which is convenient for travel. Staff were very friendly and welcoming. Beds were comfortable and ensured a good night’s sleep.

Stayed in July 2025

Shower need maintenance. Hotel location

People very friendly. Very good service

Stayed in June 2025

No air conditioning, other than some appliance they got from a department store and no tea or coffee making facilities. On questioning this omission, staff said this point was noted on the website listing, however, nothing mentions this on their website, which means Holiday Inn -The Niu Hotel group don't provide this facility, but three other Holiday Inns in Hamberg do, go figure.

Staff were very accommodating in granting our request for a quite room and the room was very roomy.

Stayed in June 2025

Nice location, loads of shops and restaurants nearby and close to subway.

Stayed in April 2025

Room window was not working and after opening, was not able to close and required help from staff.

Locality and easy to reach

Stayed in January 2025

It would make a difference for us to be able to make tea & coffee in our room.

Close to railway in an interesting area of the city close enough to walk to many places. Hotel was clean & efficient.

Stayed in May 2024

While the niu remains conveniently located to transportation and St Georgi nightlife, homelessness and drug activity has increased significantly in the vicinity of the Hauptbahnhof since my last stay, requiring an increased police presence, especially at night.

Clean and fresh design, recently rebranded and remodeled, accommodating and courteous staff, nice breakfast.

Stayed in March 2024

Not even a water heater present. Could have provided some more amenities

Location is very nice. Very near to Bahnhos station.

Stayed in October 2023

No fridge in the room.

Stayed in October 2023

Should have a Kettle in the room

Room was good Location wa good I didn’t have breakfast

Stayed in September 2023

Small room. Our room was very hot and no air conditioning.

Very good breakfast.

Stayed in August 2023

They wouldn't allow me extend my stay for 1 night, even though rooms available. Reception staff always put out if asked anything.

Good location, good breakfast. Have a good system to save room cleaning (drinks voucher if you opt out) sadly I got neither. No bin empty or voucher 😔

Stayed in September 2023

N/A

Excellent breakfast. Lovely room. Clean facilities. Very close to main station and Frankfurt south (Sud) station.

Stayed in August 2023

No AC in the room so it did get a little stuffy at night but not dripping in sweat which is fine. Another minus for leaving the window open was how noisy it got on the streets, it did make it hard to sleep. Not for light sleepers unless you have ear bugs.

Very neat and tidy - breakfast was probably the highlight there was so much to offer.

Stayed in July 2023

The shower head attachment needs repair. The inability to make tea or coffee in the room and the location was noisy but that was to be expected.

The bed was very comfy and the breakfast tasty and there were lots of choices. The bathroom was clean and well set up.

Stayed in August 2023

Only remark i would make was about the shower in the bathroom, was quite poor performance. And the sink was way to small and low, uncomfartable to use.

Very nice, compact and tidy place. The location is also nice, the area is busy and loud but we slept pretty well there. It was also very clean and well presented. The rooms and the bathrooms are small but you have everything you need and there is enough storage space.

Stayed in August 2023

The breakfast could be better The location is poor

Nice interior

Stayed in July 2023

Sofa bed is small and small room

Clean

Stayed in July 2023

No Air condition. Room was too hot.

Good location

Stayed in July 2023

I would have liked to have a fridge in the room.

The hotel is in Central Hamburg and close to Hamburg Central Station. The room was nice and clean with a comfortable single bed. There was a TV, but there was no fridge. The hotel staff were nice and friendly.

Stayed in May 2023

comfortable, clean room, perfect breakfast, 5 minutes from Hauptbahnhoff

Stayed in July 2023

I was over over charged. I paid twice for my room because of their mix up and were not very helpful when I asked for a refund

Very friendly welcoming staff

Stayed in August 2025

I booked the hotel for a short trip to Hamburg with my family and it was the best decision I could ever make. All the staff is super friendly and welcoming. We arrived before the checking time but they were super kind in storing our luggage meanwhile we started exploring the city and after we checked in they offered us a welcoming drink. they always have met all our requests. In total we were 6 adults and a baby and they were also very welcoming and patience with my 1 year old niece. For sure next time I'll go back to Hamburg I'll come back!

Stayed in July 2025