Reviews of Hotel Berlin, Berlin, a member of Radisson Individuals This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Lützowplatz 17, Mitte, 10785 Berlin, Germany
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was excellent along with the location, the u-bahn was 10 min walk.
Breakfast could have been cheaper
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood location near Tiergarten, clean rooms, comfy beds, peaceful, with nice bathrooms. Friendly helpful staff, great breakfast, efficient check in and out, able to leave luggage during day.
The phone charging points didn't seem to work, not sure why. Nothing else to complain about.
Dear Guest, Thanks very much for your review. We're delighted you enjoyed our spot near Tiergarten and found your room comfortable. Our team takes pride in maintaining clean accommodations with quality bedding, and we're glad you appreciated the peaceful atmosphere along with our bathroom amenities. Your kind words about our staff's helpfulness are particularly encouraging. However, we regret any inconvenience you experienced with room facilities. Please know our reception team is always available to assist with technical issues during stays. Finally, we hope our breakfast offerings and efficient service contributed positively to your visit. Being steps from public transport makes exploring Berlin effortless, and we're happy you utilized our luggage storage before departure. It would be a pleasure to welcome you again in the future. Kind regards, Your Hotel Berlin, Berlin Team
Dear Guest, Thanks very much for your review. We're delighted you enjoyed our spot near Tiergarten and found your room comfortable. Our team takes pride in maintaining clean accommodations with quality bedding, and we're glad you … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewComfortable rooms, great location.
Parking was extra paid. Not much choice of food in the restaurant.
Dear Natalia, We would like to thank you for taking the time to review your stay. We're delighted you found your room comfortable and enjoyed our signature bedding concept. While we regret any inconvenience regarding facilities, our central location offers convenient access to diverse dining options including nearby Italian, Japanese and German restaurants. Our bar also serves fresh pastas and sandwiches until 10:30pm. Moreover, we're pleased our prime position near Lützowplatz helped you explore Berlin's attractions with ease. We hope to see you again on a future occasion. Kind regards, Your Hotel Berlin, Berlin Team
Dear Natalia, We would like to thank you for taking the time to review your stay. We're delighted you found your room comfortable and enjoyed our signature bedding concept. While we regret any inconvenience regarding facilities, our c… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is just near to the bus station where the the bus 100 operates which roam around the tourist areas. The buffet breakfast is excellent. Beds are comfy, wifi is excellent and saunas and gym are clean.
Nothing. Everything works well with us.
Dear Grimaldo, Thank you very much for your kind feedback. We're delighted our central location made exploring easier with the nearby bus connections. It's also wonderful to know that you enjoyed both our varied breakfast selections and the comfort of your room. Our team takes pride in maintaining clean facilities and reliable services throughout your stay. We look forward to having the occasion to welcome you back. Kind regards, Your Hotel Berlin, Berlin Team
Dear Grimaldo, Thank you very much for your kind feedback. We're delighted our central location made exploring easier with the nearby bus connections. It's also wonderful to know that you enjoyed both our varied breakfast selectio… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel was quite close to the historical places
We spent insane amount of money for 3 days of stay for no value. Breakfast was average, room was not so clean and we were asked to pay money to even play the table tennis. I must say, we were ripped off!
Dear Prakash, Thank you for taking the time to share your feedback. We're pleased our central location provided convenient access to Berlin's historical treasures during your stay. While we aim to deliver exceptional value, we regret some aspects didn't meet expectations. Our 24-hour reception team is always available to address any service concerns immediately, and we appreciate you highlighting areas for improvement. We hope to see you again for a more enjoyable experience. Best wishes, Your Hotel Berlin, Berlin Team
Dear Prakash, Thank you for taking the time to share your feedback. We're pleased our central location provided convenient access to Berlin's historical treasures during your stay. While we aim to deliver exceptional value, we reg… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewCosy, nice ambiance in common areas
Rooms were smelly No wifi reception
Dear Angeliki, Thank you for the feedback regarding your stay. We're delighted you appreciated the inviting atmosphere in our common areas, where many guests enjoy unwinding after exploring Berlin. We sincerely apologize your experience fell short in some areas. Our team takes pride in maintaining fresh rooms through daily cleaning protocols and are currently upgrading our internet infrastructure to better serve high-demand periods. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Your Hotel Berlin, Berlin Team
Dear Angeliki, Thank you for the feedback regarding your stay. We're delighted you appreciated the inviting atmosphere in our common areas, where many guests enjoy unwinding after exploring Berlin. We sincerely apologize your experien… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room was clean, and the location was great. The breakfast was good, and the air conditioning worked well. Plus, you might be able to find free street parking if you're lucky.
Whenever we took a bath, water would leak out through the door and fill the whole bathroom and even the room.
Dear Mohammad, Thank you for taking the time to share your feedback. We're delighted you appreciated your clean room and found our breakfast offerings to your liking. Our team takes pride in maintaining high standards and offering varied morning options to suit different preferences. Regarding your bathroom experience, we sincerely regret any inconvenience caused. Please know our staff is always available around the clock to address such matters promptly during stays. Moreover, we're pleased you enjoyed our central location and effective climate control. Being walking distance to key attractions while maintaining comfortable room temperatures aligns perfectly with what we aim to provide our guests. We hope to welcome you back on your next visit to Berlin. All the best, Your Hotel Berlin, Berlin Team
Dear Mohammad, Thank you for taking the time to share your feedback. We're delighted you appreciated your clean room and found our breakfast offerings to your liking. Our team takes pride in maintaining high standards and offering vari… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewIt was a huge room, about 7 minute walk from the subway. The room was quiet. It was clean and the shower worked fine. The room and hotel themselves were OK. The hotel was huge, 500 rooms.
We wanted air conditioning and had picked this hotel because they said they had air conditioning. They only had air-conditioning to 24 celsius, about 76F. So it would save you from dying in the heat, but was not comfortable for sleeping. Also, the "air conditioning" shuts off every 2 hours. At night, I woke up every 2 hours to turn it back on because I got hot. The lighting in the room at night is terrible also, at best it was like being in a cave after dark.
Dear Jeff, Thank you for taking the time to share your feedback. We appreciate your recognition of our spacious accommodations and their peaceful atmosphere, which we carefully maintain to ensure restful stays. Our team also takes pride in providing clean, functional spaces with convenient access to public transport as you experienced. However, we sincerely regret that your experience fell short in some areas. Our climate control system operates within centrally regulated parameters to balance guest comfort with energy efficiency, and we're continually exploring improvements to this balance. Regarding the lighting in your room, we will be sure to investigate your concerns and make adjustments as necessary. Nevertheless, we're particularly pleased you found our location convenient for exploring Berlin. Being just moments from underground connections remains one of our most valued features for travelers seeking both tranquility and accessibility. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Your Hotel Berlin, Berlin Team
Dear Jeff, Thank you for taking the time to share your feedback. We appreciate your recognition of our spacious accommodations and their peaceful atmosphere, which we carefully maintain to ensure restful stays. Our team also takes pride i… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, very friendly staff and the room was very clean and well kept. Ideal size for 2 adults and 2 kids.
Wifi in the room was non existent, just couldn't see the network at all. Couldn't turn the lights off unless we took the card out and that cut all electricity. So either charge your phone overnight but try to sleep with the lights on or lights off but charge before sleep or first thing in the morning. To be fair, these were minor enough.
Dear Julie, Thank you for choosing Hotel Berlin, Berlin for your recent family visit. We truly appreciate your kind comments about our team and the careful upkeep of your room. It means a great deal to know you found our staff welcoming and the environment spotless and inviting for your family. However, we regret that you encountered difficulties with the internet connection and the lighting controls in your room. We always strive to provide reliable amenities, and we will be investigating your concerns as a priority. We appreciate you bringing these to our attention and are sorry for any inconvenience caused. Nevertheless, we are delighted that our location contributed positively to your visit, and you found your accommodation just right for you and your children. We hope this allowed you to enjoy your time together and experience all that Berlin has to offer. We would be pleased to welcome you back on your next trip to Berlin. Kind regards, Your Hotel Berlin, Berlin Team
Dear Julie, Thank you for choosing Hotel Berlin, Berlin for your recent family visit. We truly appreciate your kind comments about our team and the careful upkeep of your room. It means a great deal to know you found our staff welcoming an… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCleanliness....room size...facilities
Not as central as I would of liked
Dear Andrew, Thank you for taking the time to share your review. We are glad you enjoyed the high standard of cleanliness and appreciated the spaciousness of your room during your visit. In addition, it is great to know that you found our amenities and services suited your needs well. However, we are sorry the location of the hotel did not fully align with your expectations. Although we are situated near the city centre and well-connected by public transport, we understand preferences for proximity can vary for each guest. Nevertheless, your intention to return is very encouraging for us, and we truly value your loyalty. We look forward to welcoming you back on your next trip to Berlin. Kind regards, Your Hotel Berlin, Berlin Team
Dear Andrew, Thank you for taking the time to share your review. We are glad you enjoyed the high standard of cleanliness and appreciated the spaciousness of your room during your visit. In addition, it is great to know that you found our … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect. Room was comfortable.
Had problems with the cleaning staff, who took away one of our room card. No refilling for the shampoo and conditioner.
Dear Eneli, We appreciate that you took the time to share your experience with us. We are pleased to hear that you found your room comfortable during your stay at Hotel Berlin, Berlin. Having a space where you can relax is important, and your positive remarks are much appreciated. However, we are sorry for the inconvenience you experienced with our cleaning team and that your shampoo and conditioner were not replenished. Our housekeeping staff aims to meet all guest needs, and your feedback will be carefully considered as we continue our efforts to provide attentive service. Nevertheless, it is great that you enjoyed our central location. Being within easy reach of Berlin’s main attractions is something we are proud to offer our guests. We would love to welcome you back on a future occasion. Kind regards, Your Hotel Berlin, Berlin Team
Dear Eneli, We appreciate that you took the time to share your experience with us. We are pleased to hear that you found your room comfortable during your stay at Hotel Berlin, Berlin. Having a space where you can relax is important, and y… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast = excellent; room = very good; staff helpful
Very disappointed to arrive and be told the room was not available as rooms were over subscribed and be reallocated to a different hotel for a night. We only came for 4 days and lost one of them due to having to change hotels. Not good.
Dear Richard, Thank you for taking the time to share a review. We're glad you appreciated our varied breakfast selection and found your room comfortable during your stay at Hotel Berlin, Berlin. However, we sincerely regret the unexpected challenges you faced upon arrival and fully empathize with how this affected your plans. Please know we continually review our reservation processes to ensure smooth arrivals for all guests. It's nevertheless rewarding to hear that our team provided helpful assistance throughout your visit, as we strive to maintain high service standards across all departments. We hope to have the opportunity to welcome you back. With very best wishes, Your Hotel Berlin, Berlin Team
Dear Richard, Thank you for taking the time to share a review. We're glad you appreciated our varied breakfast selection and found your room comfortable during your stay at Hotel Berlin, Berlin. However, we sincerely regret the unexpe… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewChecking process and lifts were not working
Dear Artur, Thank you for sharing your feedback about your recent stay. We sincerely regret the challenges you experienced during your stay. Our reception team is available 24/7 to assist with check-in processes, and we're currently implementing solutions to improve lift reliability throughout the building. We are thankful for your candid comments, as they are instrumental in guiding our improvements. We hope to welcome you back on your next visit to Berlin. All the best. Your Hotel Berlin, Berlin Team
Dear Artur, Thank you for sharing your feedback about your recent stay. We sincerely regret the challenges you experienced during your stay. Our reception team is available 24/7 to assist with check-in processes, and we're currentl… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThis was truly the best stay during my solo trip in Germany. My single room was upgraded for free, and the public spaces were spacious and thoughtfully designed. The honesty shop was a highlight—not only offering drinks and snacks but also essentials like adapters. There were plenty of seats for both socializing and quiet work, and power outlets were abundant. The interior design of both the rooms and common areas was unique and stylish, and everything was kept very clean. Breakfast was generous, and the evening bar had a great atmosphere. The customer service team was always pleasant and even offered free printing at the service center. The showers had excellent water temperature control, and the air conditioning in the room worked very well. Although the location is a bit outside the city center, the bus stop was just a 5-minute walk away, and there was even a postbox right outside the entrance. Overall, the stay was fantastic.
Check-in and check-out were self-service, which I found efficient, but the kiosk did not recognize Taiwan’s postal codes, so I couldn’t complete check-in on my own. Thankfully, the staff kindly assisted me, and the experience ended up being positive. The bathtub had a small damaged area, which didn’t affect functionality but could scratch the feet. Because the property is quite large with multiple buildings and elevators, the layout was confusing at first (and sometimes elevators were under maintenance). However, once I got used to it, it was easy to navigate. The Wi-Fi reception in my room was very poor, though it worked excellently in the common areas. For travelers who need stable internet, I would recommend purchasing the additional internet service.
Dear Guest, Thank you for reviewing your recent experience. It’s wonderful to know your stay at Hotel Berlin, Berlin stood out during your German travels. We’re delighted you appreciated your upgraded room and found our public spaces thoughtfully designed. Our team takes pride in maintaining clean, unique environments that blend style with functionality, and we’re glad our honesty shop’s variety met your needs. The abundance of seating and power outlets aims to create flexible spaces for both work and relaxation. Regarding the challenges you mentioned, we regret any inconvenience caused. Our staff remains available 24/7 to assist with check-in needs, and we’re continuously upgrading Wi-Fi infrastructure to enhance connectivity. Maintenance schedules are carefully planned to minimize guest impact while ensuring facility safety. Finally, we’re thrilled you enjoyed our generous breakfast spread and evening bar ambiance. Our team values creating memorable experiences through attentive service, and we’re pleased the climate control and shower features added comfort to your stay. The convenient bus access from our location makes exploring Berlin’s center effortless, and we’re glad this worked well for you. We hope that you will return soon for another pleasant stay. Best wishes, Your Hotel Berlin, Berlin Team
Dear Guest, Thank you for reviewing your recent experience. It’s wonderful to know your stay at Hotel Berlin, Berlin stood out during your German travels. We’re delighted you appreciated your upgraded room and found our public spaces thou… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified review