The phone charging points didn't seem to work, not sure why. Nothing else to complain about.

Good location near Tiergarten, clean rooms, comfy beds, peaceful, with nice bathrooms. Friendly helpful staff, great breakfast, efficient check in and out, able to leave luggage during day.

Stayed in August 2025

Parking was extra paid. Not much choice of food in the restaurant.

Comfortable rooms, great location.

Stayed in August 2025

Nothing. Everything works well with us.

The hotel is just near to the bus station where the the bus 100 operates which roam around the tourist areas. The buffet breakfast is excellent. Beds are comfy, wifi is excellent and saunas and gym are clean.

Stayed in August 2025

Whenever we took a bath, water would leak out through the door and fill the whole bathroom and even the room.

The room was clean, and the location was great. The breakfast was good, and the air conditioning worked well. Plus, you might be able to find free street parking if you're lucky.

Stayed in August 2025

Wifi in the room was non existent, just couldn't see the network at all. Couldn't turn the lights off unless we took the card out and that cut all electricity. So either charge your phone overnight but try to sleep with the lights on or lights off but charge before sleep or first thing in the morning. To be fair, these were minor enough.

Great location, very friendly staff and the room was very clean and well kept. Ideal size for 2 adults and 2 kids.

Stayed in August 2025

Not as central as I would of liked

Cleanliness....room size...facilities

Stayed in August 2025

Had problems with the cleaning staff, who took away one of our room card. No refilling for the shampoo and conditioner.

Location was perfect. Room was comfortable.

Stayed in August 2025

Checking process and lifts were not working

Stayed in July 2025

Check-in and check-out were self-service, which I found efficient, but the kiosk did not recognize Taiwan’s postal codes, so I couldn’t complete check-in on my own. Thankfully, the staff kindly assisted me, and the experience ended up being positive. The bathtub had a small damaged area, which didn’t affect functionality but could scratch the feet. Because the property is quite large with multiple buildings and elevators, the layout was confusing at first (and sometimes elevators were under maintenance). However, once I got used to it, it was easy to navigate. The Wi-Fi reception in my room was very poor, though it worked excellently in the common areas. For travelers who need stable internet, I would recommend purchasing the additional internet service.

This was truly the best stay during my solo trip in Germany. My single room was upgraded for free, and the public spaces were spacious and thoughtfully designed. The honesty shop was a highlight—not only offering drinks and snacks but also essentials like adapters. There were plenty of seats for both socializing and quiet work, and power outlets were abundant. The interior design of both the rooms and common areas was unique and stylish, and everything was kept very clean. Breakfast was generous, and the evening bar had a great atmosphere. The customer service team was always pleasant and even offered free printing at the service center. The showers had excellent water temperature control, and the air conditioning in the room worked very well. Although the location is a bit outside the city center, the bus stop was just a 5-minute walk away, and there was even a postbox right outside the entrance. Overall, the stay was fantastic.

Stayed in August 2025

Very attentive staff, friendly atmosphere, very nice reception area and overall the design of the hotel was excellent

Stayed in August 2025

Very slow WiFi, beds not very comfortable, hotel is a bit old

Good location, good breakfast, friendly staff

Stayed in August 2025

Quiet room with bath. Coffee machine. Comfortable beds.

Stayed in August 2025

Noise isolation, untimely replenishment of shower gel and paper tissues, worn out hair dryer cable

Cleanness, comfortable beds, good location

Stayed in August 2025

The air-conditioning did not work very well in the room, it was incredibly hot and uncomfortable to sleep. Also the small bar fridge even when turned on did not cool a bottle of water that had been in there for 24 hours.

Lovely staff, good location

Stayed in August 2025

breakfast was expensive we asked for rooms close together - travelling with teens, we were allocated rooms in completely different sections of the hotel, the staff did try to move us closer so were on the same floor, but still a 2 minute walk away. It worked out ok and the kids felt very independent but I was nervous they weren't nearer

clean rooms

Stayed in July 2025

would've liked at least 1 person around the check in area to answer questions.

Location very close to bus stop, breakfast was excellent, staff was friendly, and rooms were nice

Stayed in August 2025

Nothing

Confortable and clean

Stayed in August 2025

Barely any staff are visible, payments, check in and store are self service. The hotel is massive and some areas feel dark and distant. 7th floor is not easily reachable from the lobby. Your perspective of the hotel may be totally different depending on the location of your room.

Rooms are spacious and bed is comfortable. Giant breakfast area and many options to choose. Comfortable common areas in ground floor. Good self service store for food and drinks in reception area. Location is quiet but near metro stations and walkable.

Stayed in July 2025

Nothing -- maybe more water?

Good size upgraded room to suite for a good price, location is very convenient, good internet speed as well.

Stayed in August 2025

AC in room not working/properly Tap water colder than fridge water I slept with the windows open and road noise as the room was too hot. AC reported after the first night.

Breakfast was great. Good location and plenty of selection. Staff very friendly and helpful

Stayed in August 2025

Beds

Stayed in August 2025

Air conditioner kept tripping off after a while. The price of small bottle of water was €4. Confusing situation with the escalator not being about to go directly to the 7th floor, so you must walk a whole lot and connect elevators. No electric kettle in the room.

Can’t point out a specific thing I liked

Stayed in August 2025

The lift situation was very poor.

Excellent room/decent price/great breakfast.

Stayed in August 2025

The elevator was problematic, we livef on the 4 :th floor and the elevator couldnt be used unless someone was coming down. 3 elevators and to get the right floor, you needed to use the 2 far left, but the only one working from the entrance was the elevator to the right, wich didny go to our floor, strange..

The locations was perfect, walking distance to the Tiegarten mm. Near a U-Bahn station and the room was very nice and clean

Stayed in August 2025