Reviews of Hotel Wilhelm 3 stars
Hoštálkova 499/4, Prague, 169 00, Czech Republic
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewIt is situated in a quiet area. Close to the Castle and Monastery. The breakfast was alright and restocked throughout.
The location makes it inevitable to use the tram to get in and out. It takes 30 mins to get to the city centre. The tv in my room did not work
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWarm welcome, and delicious generous breakfast. Tram stops at the castle gardens at an overlooked treasure. Thanks for the stay,
Nothing
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewPrice
For the one night we stayed it did the job. Breakfast was good
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewgreat location, nice room, good breakfast, friendly staff, 24-hour reception
I liked everything
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location, has an elevator and decent breakfast.
The room had too much furniture in it, no space for my luggage. The bathroom shower holder was broken, the older gentleman working the front desk was not friendly.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat position, great price for the service offered, very helpful staff
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewIt was okay room and safety in the area around. Close to the tram which is cheap.
The staff at the hotel were not very welcoming or helpful. One were quiet rude actually which you do not expect at a tourist destination like Prague.
The check-out time that you agree to when you make the reservation can't be changed because of the hotel occupancy and has nothing to do with the kindness of the staff... The same is with the check-in time.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNice, upkeep was done, it was lovely inside on the first glance. The restaurant where the breakfast was - very nice
The twin beds were put together to form bigger bed - fine, common in Central Europe, however the kept slipping apart during the night, so it wasn’t the most comfortable sleep. And uhm the carpet was quite dirty - like I dropped a tissue and when I picked it up there was an eyelash and then I noticed the hair as well…
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBreakfast
I am writing to formally raise a serious concern regarding the behaviour of the night shift staff member during my recent stay. The experience was extremely distressing and unacceptable. The staff member was aggressive, rude, and completely unprofessional in his conduct. When I asked him a simple question about where I could park my car, he responded with hostility, saying: “There is no fucking place to park, you should have looked at the website properly before you applied.”* Shocked by his tone, I asked why he was so angry and aggressive. He then told me: “It’s not your fucking business.”* His behaviour made me and others feel genuinely unsafe — I was honestly worried that he might physically attack us. He treated us with complete disrespect, as if we were worthless. I have stayed in many places over the last 20 years, but I have never encountered such rude and threatening behaviour from a staff member. This kind of treatment is completely unacceptable and has left a very negative impression on your establishment. I request that this incident be taken seriously and investigated promptly. I also ask that you respond to let me know what actions will be taken to ensure other guests are not subjected to similar treatment in the future.
This review is not true and is not based on reality. The staff was not rude and did not use the expressions that the guest wrote here. This staff member has been working at the hotel for 13 years and the reviews are quite positive and here it is evident that the guest not only wants to damage the reputation of the staff, but also of the hotel. When asked about parking, it was said: It is written on the booking that parking is not possible here. No vulgarity was used by the staff. The guest asked 5 times where he could park, the staff told him 5 times where parking was possible, and the answer from the guest was: But our car is on the other side. Reception: there is a blue parking zone for residents and after 6 times, they were told where to park. It is worrying for us if we have it written on the booking that parking is not possible, and this the guest do not want to respect it and require parking in the resident zone in front of the hotel, and do not want to understand that they cannot park there. Payment and bill: the guest wanted a company bill, the staff asked him to write the company details on paper, which he then transcribes into the program that prints the bill. The guest wrote the details so illegibly that it was impossible to read a single letter, so he showed them on his mobile phone and handed it to the staff. The phone was so dirty and greasy that it was bad from a hygiene point of view, but the staff endured it and wrote the company details on the bill. In the case of such false reviews, it is possible that soon no one will want to work at the reception of any hotel, because not only must the receptionist behave decently, but the guest should also behave decently and not behave in a way that is something more and the staff must listen to him at his word. For next time we would be happy if this guest finds accommodation in another hotel and does not stay in our hotel. Hotel Wilhelm Manager responce: Completely unacceptable is your evaluation, which is just one big lie. 1. The staff member is a professional with long experience and proven skills. 2. He has never been aggressive to you, which was easy to check from the camera records. 3. WE DON'T OFFER ANY PARKING. THIS IS NOTED ON THE WEB. REASONS SUCH A "WE CHECKED ON THE GOOGLE STREET VIEW, AND THERE WERE PARKED CARS" OR "BUT I THINK IT IS IMPOSSIBLE TO BE WITHOUT ANY PARKING PLACE" HAVE NO MEANING AND ARE NOT A MIRACLE FORMULA FOR APPEARING OF THE PARKING. 4. The words you wrote were never part of my colleague's dictionary, and I don't believe he used them the first time because of you. 5. You were two people, who are "the others"? 6. "...feel genuinely unsafe..."- please, check point 2. 7. The experience doesn't give you a right to lie and invent non-existent problems; on the contrary, the person with experience will know that this kind of evaluation is not working anymore on the way you wish. This way I'm responding according to your wishes. I consider the case closed. Kind regards, D. Dimitrov, Manager
This review is not true and is not based on reality. The staff was not rude and did not use the expressions that the guest wrote here. This staff member has been working at the hotel for 13 years and the reviews are quite positive and here … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery clean on quiet place
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI wish they have kept toothpaste in bathroom.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNothing
The location was very Far from city center and not worth the money I paid.
The position of the hotel is noted on the map, which is indicated when you make the reservation and is fully your choice.
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewGreat rooms, very comfortable to sleep in, nice breakfast, not city centre but really easy to get to the centre from the location.
Nothing negative for my experience
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt’s located in amazing area where I used to live years ago. So quiet and calm. The hotel staff was nice and friendly and everything clean. All in English style 🙂