Reviews of Zámek Lužec Spa & Wellness Resort 4 stars
Lužec 1, Karlovy Vary, 362 25, Czech Republic
Loading
Guests also reviewed these properties:
Berlin, Germany
Magaluf, Spain
Mosjøen, Norway
South Bend, United States
Villavieja del Lozoya, Spain
Kuantan, Malaysia
Glattbrugg, Switzerland
Jeju, South Korea
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel, very beautiful and clean. Friendly staff. Delicious food at breakfast. I really liked the spa - jacuzzi, sauna, peeling and swimming pool - everything is clean and very comfortable
the hotel is not in karlovy vary itself, so if you don't have a car, it's worth taking this into account. uber and bolt don't work in this place. But there is a real forest and amazing air around
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious, comfortable and clean. The breakfast is amazing. The location is beautiful. The spa is charming. The hotel is wonderful.
The cleaning lady kept taking towels and didn't bring some new ones. We asked a few times for towels and it didn't happen. We didn't have enough soap and shampoo too.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewHighly recommend for families and couples…
It’s been perfected. They treat us so well, in other words, ypu are left to enjoy yourself….
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe staff and the location is amazing! A splendid place to use as a base for visits to Karlovy Vary or simply to hike, which we did every day of our stay. Strongly recommend!
Some of the facilities (jacuzzi) were not turned on despite several guests being in the pool area. The bathroom had some non-functional elements (the intimate wash). Some of the furniture would do with a make over (headpost on the bed, scratches on furniture).
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewSpa access was good, rooms were clean
It was too expensive for what it was. Dinner options were not that good, dry meat, potatoes with black spots. Spa area was pretty small
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewPerfect place to rest. Rooms are very spacious and comfortable, pool and spa are nice and relaxing, you can watch the sunset while you are swimming.
The place is in the mountains and roads are very narrow. You need to get used to them :)
Dearest Guest, May we invite you again to visit our place, while at first please accept our gratitude for the visit, especially for the review. Our region is located in the low mountains area of Krušný Hory, so weather conditions and road maintenance are different from that in a city. No doubt it's harder to drive. The region's strategy is to keep nature unspoiled, that's why large trucks are prohibited for transit, the roads are kept narrower due to that. Nonetheless is is safe to use them, and almost everywhere there is a good sygnal for your navigation. With respect, General Director of Lužec Hotel and Spa
Dearest Guest, May we invite you again to visit our place, while at first please accept our gratitude for the visit, especially for the review. Our region is located in the low mountains area of Krušný Hory, so weather conditions and road m… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewNice place, comfortable beds, parking lot in front of the hotel; pool and spa area even if not very large, I enjoyed it a lot.
Breakfast could be better, there was not so much different types of food available. A bit thin walls, we could hear very well once someone was coughing in some other room... Bearing in mind it's a castle, the windows were not so big, it was quite dark in the rooms.
Dearest Guest, Your evaluation of our Hotel is carefully studied. No doubt we shall implement improvements on our breakfast menue basing on your wish. Our property's architecture makes every sound echoed like in a theatre. When you are inspired by a very calm atmosphere of the forest outside the castle, it creates a sharp contrast with in-house sounds, making them seem louder than they are. If you prefer more isolated location, we shall put you to the corner room with no neighbours next time. Wishing you a good day, General Director of Hotel & Spa Lužec
Dearest Guest, Your evaluation of our Hotel is carefully studied. No doubt we shall implement improvements on our breakfast menue basing on your wish. Our property's architecture makes every sound echoed like in a theatre. When you are … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewExtraordinary location in the woods. Great castle details. Best sleep ever.
It was difficult for me to comunicate with the staff because most of them speak only German. The Spa are is more on the functiona side than on the relaxing one.
Dear Ana-Maria, Thank you very much for your review, we are pleased that you had a great night's sleep, the new mattresses, the peace and quiet of the hotel in the forest and the fresh forest air contribute to an excellent night's sleep. All hotel staff always try to communicate with guests as best as possible, but you are right, not all of them speak English. We will try to train our colleagues to make communication more comfortable. Renata, Reservation/Event Manager
Dear Ana-Maria, Thank you very much for your review, we are pleased that you had a great night's sleep, the new mattresses, the peace and quiet of the hotel in the forest and the fresh forest air contribute to an excellent night's … Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewAn amazing place like a heaven place
Spa is really poor
Dear Valued Guest, You made a short visit to our property at a wonderful late winter time. May we thank you for your choice and hope to see you soon again. Our spa complex is open for Hotel guests only, the list of services is regular for this location. At weekends when we have peak occupancy, prior reservation is recommended. Within a week we'll open Thai massage option with native Thai specialists working. Within a month our Nail Service will be available on working days, not just on Saturday as we have it at winter season time. Sincerely, General Director of Lužec Hotel & Spa
Dear Valued Guest, You made a short visit to our property at a wonderful late winter time. May we thank you for your choice and hope to see you soon again. Our spa complex is open for Hotel guests only, the list of services is regular for t… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe Place, the fact that it was a Castle.
The Bar closed at 22:00
Our Dearest Guest, May we send regards and gratitude for your stay. Our late evening entertainment in winter season is limited by the daylight and by respect of surrounding nature and animals's pieceful life. Starting April we'll enlarge evening entertainment program items and bar activity. Sincerely, General Director of Lužec Hotel & Spa
Our Dearest Guest, May we send regards and gratitude for your stay. Our late evening entertainment in winter season is limited by the daylight and by respect of surrounding nature and animals's pieceful life. Starting April we'll e… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewThe feeling of staying at such a beautiful "museum", almost feels like travelling back in time. The building, halls, and rooms with all the wonderful interiors, details are helping to make you feel being away from this century for a little while.
We loved the buffet and choices of food but thinking of some of my purely vegetarian or vegan friends back home, they wouldn't have enjoyed it as much for sure.
Dearest Guest, May we send you our gratitude for your stay, as well as for your review. The majority of our visitors are fond of meat dishes, very few consider vegetarial food obligatory. If your friends have purely vegetarian diet, the main thing is to let us know three days before their arrival. Our Chef will make a special a la cart menue for them without addittional charge. Sincerely hoping to see you again our Castle, General Director of Lužec Hotel & Spa
Dearest Guest, May we send you our gratitude for your stay, as well as for your review. The majority of our visitors are fond of meat dishes, very few consider vegetarial food obligatory. If your friends have purely vegetarian diet, the ma… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified review-nice medieval style resort -friendly front desk staff -pet friendly -decent size rooms -front desk lady was very friendly -waitress in restaurant was super friendly -food was okay, not to rave about but definitely NOT as bad as stated in previous reviews. -no slippers in room but you can get them for free at the front desk -h4 mattress, which we really enjoyed. There are signs though, that if h4 is too hard for you, you can request a topper.
-booked a full body massage which was just okay. Not great not bad.... but definitely not full body since he didn't massage my arms. -spa staff did not speak English, German etc. Only Czech.so it was kinda hard to communicate. I get it, we are in their country, but especially for massage etc it would be pretty good to understand a minimum of words of the body etc. - the manekin doll in front of the restaurant is just tacky. - really slippery and icy in parking lot and lobby - parking was limited
Our Dearest Guest, You visit was a very short one, so that is a pity you did not have time to enjoy our nature beauty to the full. Snow makes it so romantic. Let us thank you for your stay and for the detailed review. Considering your massage impression, we promiss you 50% discount for one spa procedure at your choice at the next visit this year. Please be sure that our team will make more effort to study English language. Please, accept our regards and come back soon, General Director of Hotel & Spa Lužec
Our Dearest Guest, You visit was a very short one, so that is a pity you did not have time to enjoy our nature beauty to the full. Snow makes it so romantic. Let us thank you for your stay and for the detailed review. Considering your massa… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewThe castle looks great with all the interior in a medieval style. The food was above expectations. We enjoyed breakfast and dinner buffet a lot. The pool was a great addition to end our day. Especially for the kids. The water in the pool was 29°C (quite warm and the pool area itself was warm as well. The staff was very friendly and welcoming. We also found a small play area for the kids near reception and took a table game to play in our room. We liked our stay a lot, we felt very comfy and felt like home. Great location, close to Karlovy Vary and ski resorts. Also, there is a park with stone statues to walk around.
It was our first time taking a half board option (breakfast and dinner), and we were quite surprised that drinks were not included in the dinner. So we had to buy drinks and pay extra. It would be nice if simple drinks like tea/coffee and water could be offered at dinner as part of the half board option. Slippers are not offered together with towel and robe for spa/pool area. But there is an option to buy flip flops. Not sure if they will have sizes to suit everyone, so better to take your own slippers or flip flops.
Our Respectful Guests, May we thank you for the stay and your review, that was carefully studied. We are grateful for it. Just a few words to add to the topics covered. For families with small children our Hotel provides babysitter and nanny service upon request and at charge. Kid's are welcome to play with toys prepared in the special area close to the Reception. If you have Full Buffet Breakfast included rate, your choice of food is not limited, soft drinks are included, alchoholic drinks are extra. While at Buffet dinner all drinks will be charged to your room or paid upon the bill. We have a mineral water string down in our spa area that is 24/7 and free of charge. Due to safety reason we do not provide one time sleepers in our swimming pool, at our Front Desk there is a choice of flip flops of all sizes for sale. Bathrobes and big towels are in each guest room for free. You may take them to the spa area and if placed on the floor in your bathroom, they'll be replaced. After COVID we do not leave towels in the pool zone. With hope to see you back again, General Director of Hotel & Spa Lužec
Our Respectful Guests, May we thank you for the stay and your review, that was carefully studied. We are grateful for it. Just a few words to add to the topics covered. For families with small children our Hotel provides babysitter and nan… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewEverything was perfect there
The massage was DISAPPOINTING. My husband and I took massages and they divided us in separate rooms. The female massage therapist(Monika) was very very BAD. She doesn’t know how to do massage. I paid for nothing. From the other side male massage therapist(Miro) from my husband experience was super super good.
Good morning, Mrs. Trpcevska, Thank you very much for your review and words of praise. We are sorry that you were not satisfied with the services of our masseuse, we only have good reviews about her. Of course, we will check where the error occurred and try to fix it. Best Regards Renata, Reservation, Event Manager
Good morning, Mrs. Trpcevska, Thank you very much for your review and words of praise. We are sorry that you were not satisfied with the services of our masseuse, we only have good reviews about her. Of course, we will check where the error… Show more