the hotel is not in karlovy vary itself, so if you don't have a car, it's worth taking this into account. uber and bolt don't work in this place. But there is a real forest and amazing air around

Excellent hotel, very beautiful and clean. Friendly staff. Delicious food at breakfast. I really liked the spa - jacuzzi, sauna, peeling and swimming pool - everything is clean and very comfortable

Stayed in August 2025

The cleaning lady kept taking towels and didn't bring some new ones. We asked a few times for towels and it didn't happen. We didn't have enough soap and shampoo too.

The room was spacious, comfortable and clean. The breakfast is amazing. The location is beautiful. The spa is charming. The hotel is wonderful.

Stayed in July 2025

It’s been perfected. They treat us so well, in other words, ypu are left to enjoy yourself….

Highly recommend for families and couples…

Stayed in July 2025

Some of the facilities (jacuzzi) were not turned on despite several guests being in the pool area. The bathroom had some non-functional elements (the intimate wash). Some of the furniture would do with a make over (headpost on the bed, scratches on furniture).

The staff and the location is amazing! A splendid place to use as a base for visits to Karlovy Vary or simply to hike, which we did every day of our stay. Strongly recommend!

Stayed in June 2025

The place is in the mountains and roads are very narrow. You need to get used to them :)

Perfect place to rest. Rooms are very spacious and comfortable, pool and spa are nice and relaxing, you can watch the sunset while you are swimming.

Stayed in May 2025

Breakfast could be better, there was not so much different types of food available. A bit thin walls, we could hear very well once someone was coughing in some other room... Bearing in mind it's a castle, the windows were not so big, it was quite dark in the rooms.

Nice place, comfortable beds, parking lot in front of the hotel; pool and spa area even if not very large, I enjoyed it a lot.

Stayed in May 2025

It was difficult for me to comunicate with the staff because most of them speak only German. The Spa are is more on the functiona side than on the relaxing one.

Extraordinary location in the woods. Great castle details. Best sleep ever.

Stayed in March 2025

Spa is really poor

An amazing place like a heaven place

Stayed in March 2025

The Bar closed at 22:00

The Place, the fact that it was a Castle.

Stayed in February 2025

We loved the buffet and choices of food but thinking of some of my purely vegetarian or vegan friends back home, they wouldn't have enjoyed it as much for sure.

The feeling of staying at such a beautiful "museum", almost feels like travelling back in time. The building, halls, and rooms with all the wonderful interiors, details are helping to make you feel being away from this century for a little while.

Stayed in January 2025

It was our first time taking a half board option (breakfast and dinner), and we were quite surprised that drinks were not included in the dinner. So we had to buy drinks and pay extra. It would be nice if simple drinks like tea/coffee and water could be offered at dinner as part of the half board option. Slippers are not offered together with towel and robe for spa/pool area. But there is an option to buy flip flops. Not sure if they will have sizes to suit everyone, so better to take your own slippers or flip flops.

The castle looks great with all the interior in a medieval style. The food was above expectations. We enjoyed breakfast and dinner buffet a lot. The pool was a great addition to end our day. Especially for the kids. The water in the pool was 29°C (quite warm and the pool area itself was warm as well. The staff was very friendly and welcoming. We also found a small play area for the kids near reception and took a table game to play in our room. We liked our stay a lot, we felt very comfy and felt like home. Great location, close to Karlovy Vary and ski resorts. Also, there is a park with stone statues to walk around.

Stayed in January 2025

The massage was DISAPPOINTING. My husband and I took massages and they divided us in separate rooms. The female massage therapist(Monika) was very very BAD. She doesn’t know how to do massage. I paid for nothing. From the other side male massage therapist(Miro) from my husband experience was super super good.

Everything was perfect there

Stayed in November 2024

The only downside was that the water in the pool was a little cold.

Everything was top quality.

Stayed in November 2024

Bed was uncomfortable

The food was amazing, breakfast was ok but the food in the pub was fantastic! The staff were so friendly lovely Czech people as always. The pool was great, saunas and whirlpool clean. Great value for money and we would go back again.

Stayed in September 2024

The dinner could have been better

Stayed in September 2024

Nothing to dislike

Comfort, facilities, services

Stayed in September 2024

We would’ve loved to hear authentic mideval music in the restaurant and the tavern bar instead of 90s disco and jazz. The Pool in the Spa was quite cold.

The service was great the rooms were spacious and the garden was beautiful. The food was great, both for the breakfast and the dinner. The Spa Treatments are very relaxing and inexpensive. All in all a very relaxing stay.

Stayed in August 2024

Wi-Fi and satellite television could both use improvement.

Beautiful, all-inclusive hotel.

Stayed in July 2024

None

Great location 15 min drive from Karlovy Vary. The castle has a character. Wish to stay longer there. Breakfast was great with wide selection.

Stayed in June 2024

Nothing. Perfect

Everything

Stayed in July 2024

The bed was so uncomfortable, felt like a hard board. Spa area for size of hotel is way too small. Having to constantly ask at spa reception to put jacuzzi on (only fits two people) became an annoyance!!!!

Beautiful building located in a forest. Interior furnishings super .. The room was of good size and nicely decorated. The breakfast/dinner room was impressive. Food was nice (BUT could have been warmer)

Stayed in May 2024

We spent nice day here. Whole hotel is nice, children especially enjoyed spa and ice cream during dinner :) One additionaly plus for stable wifi. All staff members were super kind. I can definitelly recommend this hotel for calm stay outside busy areas.

Stayed in April 2024

The food was really really bad, I was surprised considering how well the test went, and it’s important because there are no close places to eat in the area (see pic)

Nice place, very kind staff and service, clean and comfortable rooms. Spa is free and very well equipped. Beautiful location

Stayed in February 2024

the spa wasn’t that good. the steaming cabin wasn’t working at all.. and there was only one sauna and it was really small max 6 people would fitted in. luckily at our stay it wasn’t that busy.. so the spa area could have been a bit better if it’s already calling it self a spa wellness resort.

The hotel/room was really nice and perfekt. just like the breakfast and dinner variety. location of the hotel and the look was stunning. quiet and nice for privacy and romance.

Stayed in January 2024