A really lovely hotel in a fab location. The staff were all really kind and helpful. Breakfast was excellent.

Stayed in August 2025

No parking and it’s a long way to park the car.

Great spa facilities. Room was comfortable and clean. Great location

Stayed in June 2025

Breakfast was overpriced. The pillows were a little hard and thick for us.

Lovely spa. Good location. Decent facilities.

Stayed in April 2025

No possibility to make coffee and tea. In the steam bath it is heated from below with strong steam, so you have to lift your legs for a few seconds.

Quiet and relaxed. good place that is close to the center and to the other villas to look at as well as to some viewpoints.

Stayed in March 2025

Nothing serious to complain about Reception staff were not always eager to please the visitors, a bit aloof Wifi is not the best one

Spotless clean Varied breakfasts Luxurious dinners Bar and buffet attendant is super welcoming Aside from noisy high street

Stayed in September 2024

I dont have any negatives about this hotel or it's location.

Fantastic hotel in a great location. Very clean and very relaxing.

Stayed in August 2024

No tea/coffee facilities in room Indoor bar area is very small

Pool & Spa area is excellent for a small hotel. Quiet hotel & comfortable bed for good night's sleep Good location for exploring the town

Stayed in April 2024

Good location, nice SPA with jacuzzi.

Stayed in March 2024

The sauna and wellness centre was fantastic, and never too busy. The location was perfect and theres a good selection at the buffet breakfast. I highly recommend.

Stayed in March 2024

The head massage was dissapointing

Very big and clean suite, super comfi bed, friendly personal. Wonderful breakfast.

Stayed in December 2023

The room where we had our massage wasn't very relaxing. It looked and felt more like at doctors' surgery, no relaxing music or scents and was too bright. Most of the staff didn't speak English.

The hotel was nice and clean. Staff was friendly and professional. Good selection of food at breakfast and dinner. The room was cleaned daily, was a good size and had everything we needed.

Stayed in October 2023

1. Sometimes there was no soap in the showers of the swimming pool. 2. The supper starts at 17:30 and finishes at 19:30, which for us was too early.

1. Very nice personnel of the hotel. 2. Big room. 3. Comfortable bed and pillows. 4. Good food at the restaurant. 5. Good swimming pool, jacuzzi and sauna. 6. Location in the center, but in the calm area.

Stayed in July 2023

The Hotel doesn’t have private parking. The distance between the parking and the hotel was about 1.5km walking distance.

The staff was very nice, they speak English, German and Russian and that was convenient. The room was clean, beautiful and cozy. The wellness center was excellent, all you need. The breakfast was good, but can be better.

Stayed in May 2023

although clean, the dining room was functional but not a place for evening dining. My one big criticism is dinner was 17.30 to 19.30?

location was perfect, centrally based and clean

Stayed in April 2023

Payment for Parking

Good location, nice room, good breakfast

Stayed in March 2023

nice pool, big rooms, okayish breakfast, close to the main mall

Stayed in March 2023

Rooms are very clean, bright and recently renovated, big and comfort beds, nice SPA area with sauna, jacuzzi and a good size swimming pool. Pleasant hotel and wellness staff. We will love to come back!

Stayed in February 2023

Everything was top. Good location, helpful staff, comfortable and clean room. Nice pool area.

Stayed in November 2022

The WIFI signal is not that strong, we did not mind but if you need a place with a good signal it is maybe not the best. The sauna's maximum temperature was only 75 degrees and the swimming pool quite cold. It might be because they want to save energies.

The hotel was really nice, small and intimate ! The food was really tasty, the rooms really comfortable and we loved the small Iris club area :) The wellness area was small but nice ! The location really quiet and perfect !

Stayed in October 2022

The hotel is very clean and the staff is a 10. The food is very good and of high quality, varied (both breakfast and dinner being a Swedish buffet). The staff, 10 points

Stayed in September 2022

Clean and nice wellness, very comfortable bed, good location.

Stayed in August 2024

Meal...some day perfect....some day not tasty....

May be location...

Stayed in August 2023

I understand the prices are flying to the sky during the fest but anyway the property was too expensive for all we had. Specially breakfast- it was nice but nothing special at all. I would even recommend to add something. As I had the same breakfast at hotels in 2 times cheaper.

It was really close to the center, I would say the hotel is in the center. But it was also close to the Thermal hotel which includes Cinema. For that time visiting Karlovy Vary during KVIFF the location was brilliant. Also it’s close to the train/bus station, you even don’t need to order a taxi.

Stayed in July 2023

It depends what you look for, if you are there for treatments, then I cannot advice anything since we did not take anything - seemed a bit overpriced for us. We had high hopes for the spa, which was nothing special after all. Breakfast was basic, nothing special. We did not have the hotel parking, so had to park like 2km away and paid 10€ day for that. Also, cannot order wolt food where the hotel is - carriers cannot enter this area, so had to meet them outside the area to pick up the food. I mean, overall was all good, but I think it was not worth the money and photos were better than the real case was.

Hotel looked nice and was in a quiet area. Room was okay, beds were comfortable and blankets very good. Location was also good,a short walk to old town and all the main places.

Stayed in July 2023