Truly a grand hotel, an island of serenity at walking distance from the old town. The staff were very polite and helpful. Nice pool and sauna.

Stayed in August 2025

Used to be a grand hotel in the past with old days chique. Not really suitable for children. The main issue is the location: the hotel is far away from the centre on a hill and the roads are steep and poor paved, not suitable for buggies. The hotel is somewhat dark, the corridors and rooms are in a permanent dusk. Which contracts with the jolly look of the town below. No airconditioning. Parking of 20€ is way too expensive for such a remote location. There are lots of parking spots. It’s a sanatorium and there are lot of sick people, walking around in bath robes. It’s not an issue per se, but not for everyone.

It’s a large hotel which caters to varied needs. Pools was good, warm(29 degrees), not too busy, needs renovation. Food was great and there’s another cafe if you missed lunch.

Stayed in August 2025

The SPA is old and requires deep renovation. Almost all procedures were closed on Sunday, which is nonsense. 200+ euros per night is too much for this.

The rooms and general amenities were nice as expected. The restaurant is also good. The personnel were attentive and spoke good English. Valet service was fine too.

Stayed in July 2025

Wellness center closed between 9-14:00.

A very nice room with nice view. A very good breakfast.

Stayed in July 2025

Food was not great

Nice dog friendly apartment. Great medical treatment. Nice park for a walk

Stayed in June 2025

The hotel is showing its age. Some staff are a little grumpy, especially at the pool. The pool is far from adequate in size (small) and not suited for swimming. The tile floors are dangerously slippery.

Great breakfasts and dinners.

Stayed in June 2025

The shower is very uncomfortable. Must hold the head of the shower in your hand. Most of the workers don't speak good English or not at all.

The location is amazing. The view , the sound of birds, The size of the room , big and spacious. Comfortable beds. And quiet

Stayed in June 2025

The only complaint I w is the pillow .I just wish they could y changed.

Breakfast is very good and all you expect for a good breakfast.

Stayed in May 2025

lack of information regarding function in town at the reception.

spa

Stayed in May 2025

WiFi did not work in my room and I had to use one from another room with the hotel's permission. The spa treatments were too expensive and I didn't use them. No attachment above bath to allow for a standing shower.

A very elegant hotel in lovely surroundings. Excellent buffet breakfast and dinner provided. Comfortable bed with the room at the right temperature overall. Plenty of space to hang clothing in a dedicated single room.

Stayed in May 2025

The coffee machine was broken

Location, funicular, lady on SPA reception was fantastic 👌 ♥️

Stayed in May 2025

Didnt expect that SPA area will be so small. But it is onli one small minus, only that visual expectations was a bit different-nothing else!

This hotel was amazing! Location,food, staff, room, bed- ALMOST EVERYTHING WAS JUST PERFECT! definately recomending this hotel- and 100%if come back- will stay here again!

Stayed in April 2025

Where to park your car could have been explained better to begin with.

We had a most beautiful view from our balcony, the rooms was very spacious with masses of places to put your clothes etc.

Stayed in May 2025

Hotel front desk employees were not able to talk about opening times of the other amenities or hairdresser. You have to walk to every place and ask on your own, if you of course find somebody there. It is one place but seems to be different companies selling services inside. Not nice.

Many amenities and super comfort.

Stayed in April 2025

Way too expensive for what you can get in karlovy vary

Great facility and impressive

Stayed in April 2025

Nothing

Very helpful staff at the reception

Stayed in January 2025

Nice hotel with history. It has its own passion. good location. Pool is OK but rather small.

Stayed in December 2024

Funicular is out of service until March 7th . This was something we did not expect, but there were plenty of Bolt taxis always available

Stayed in February 2025

Staff forgot about my request to get a food package instead of the breakfast I paid already when I leaved earlier.

Room, Restaurants.

Stayed in February 2025

Very slow check in, inadequate car parking, poor breakfast service from the staff and some food poisoning

Great location - train down to centre of town.

Stayed in January 2025

Spa zone is a bit small for such a big hotel

Breakfasts and dinners were perfect. Rooms are big, cosy and clean

Stayed in January 2025

The hot tubs/spas were not very hot. The hallway where our room was located lacked any kind of decor. This was markedly different from the main hall downstairs. It just looked as if it was forgotten or removed and never replaced. A small thing yet noticed.

Room was spacious and beautifully appointed. Bathroom was also very spacious. Really liked the room entry set up to hang coats, hats, shoes, and umbrellas. One of the owners they called Peter, actually helped our daughter get up the hill by carrying her large suitcase. Then, we received a fruit plate sent to our room. It was lovely and helpful. We are guessing it was from him. He went way above and beyond to make our stay enjoyable.

Stayed in December 2024

Lack of english speakers Staff not friendly enough especially spa staff Crowded breakfast and no enough preparation for that

Very nice palace hotel Amost no one speaks English which is a big problem Breakfast is good but so crowded with only one coffee machine working for hundreds of guest Spa facilities beautiful but reservation is a real mess and English communication made it more difficult It is a real dream place but needs some attention to small details But beds confortable and hotel is ultra clean with good house keeping

Stayed in December 2024

Half-trained staff at the front desk that argue with the guests for issues arising from hotel’s internal miscommunication, poor housekeeping that leaves behind displaced and unwashed coffee cups, rude spa attendant that continues a tirade in Czech despite being aware that we don’t understand the language… And, everybody being so surprised to hear that we don’t speak Russian.

Impressive building, spacious rooms, convenient options for accessing the city center.

Stayed in December 2024