Reviews of Valerian Palm Villas - Napa's Secret Escape
Spyrou Kyprianou, 5330 Ayia Napa, Cyprus
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe pool area was really nice and the beds are really comfortable! + good aircon
The villa we stayed in didn't really match the pictures. Our villa was rather rundown, with sun beds being broken, scuffs all over the walls and the bathroom feeling like it was falling apart. In addition, only a sheet was provided with no duvets and only one towel was provided for the stay as well as no furniture on the roof like the other villas in the complex. Nevertheless, we still had a great time, but we did expect more from such a highly rated villa and would not return again.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewWe really liked outside space, and space in villa
Maybe pool can be cleaned more often.
Thank you for your kind review and your helpful comments. We’d like to inform you that the pool is maintained twice a week, and if needed, we can provide additional service upon request. We truly appreciate your feedback, as it helps us improve and ensure a better experience for all our guests.
Thank you for your kind review and your helpful comments. We’d like to inform you that the pool is maintained twice a week, and if needed, we can provide additional service upon request. We truly appreciate your feedback, as it helps us imp… Show more
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewSwimming pool was nice and clean, beds slept comfortable
Many things already broken in the apartment, there was mold on my pillow and also mold in the bathrooms, 3 out of 4 stoves did not work, and the first night when we arrived my suitcase hit a lamp and it broke and we were willing to pay for the lamp but they were trying to scam us by saying we broke 4 lamps?? also nobody from the staff apologized for the things that were already broken and for the mold on my pillow, we really didn’t mind that there were things already broken but they were acting like we all did that and were soo disrespectful
Thank you for your feedback. We’re glad you enjoyed the swimming pool and found the beds comfortable. However, we strongly disagree with your claims about the apartment’s condition. Our team thoroughly inspects and maintains our accommodations, and none of the issues you mentioned were present before your stay. Additionally, we had to charge for multiple damages that occurred during your visit, which unfortunately were beyond a simple accident. We take guest concerns seriously and would have been happy to address any issues during your stay had they been reported at the time. We strive to provide a clean and comfortable experience for all guests and do not engage in unfair charges. We wish you well in your future travels.
Thank you for your feedback. We’re glad you enjoyed the swimming pool and found the beds comfortable. However, we strongly disagree with your claims about the apartment’s condition. Our team thoroughly inspects and maintains our accommodat… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewMy friends and I enjoyed our stay in the spacious villa. The location in a quiet neighborhood was perfect. We could easily get to the city with a taxi or with our rental car/quads. Rafael and his team were optimal hosts who reacted immediately when my friends and I had any questions or issues. We were also thankful for the help when one of us was in need of medical attention.
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewIt was a nice property, had 4 bedrooms and everything that you could need, I would recommend it for a family or friend vacation rather then a group trip.
It wasn’t what we booked, the pictures were mostly about the villa next door, so if our plans didn’t change last minute, I would’ve been pretty mad. We booked the place for 8 people, after all just 4 of us could make it. So it was fine like this. The downstairs toilet was crooked, some of the bedsheets were dirty, the ceiling had some cracks, the pool was dirty and the beds were separates pushed together.
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewPool, location was 5 minutes from the centre in car or buggy but 35 minutes walk
Few ants and cockroaches
Reviewed: 5 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 7 June 2024 · Stayed in June 2024
Verified reviewHost was a bit rude at beginning. Obsessed about our passports even tho we checked in as requested using passports etc… Also day of check out, let themselves in at 9am but check out was at 11am started knocking on bedroom doors and letting herself in and waking us up. Very unprofessional and rude. Also wanted to keep 50euros from the deposit because property wasn’t spotless clean …
Dear guest. We always ask a photo of the passport and the check out is at 11am. Our staff nocked the door at 11am, which it means at your check-out time. Some guests where about to check in after you. If the Villa is available we don’t mind our guests to stay more hours without any extra charge. Thank you very much for your stay
Dear guest. We always ask a photo of the passport and the check out is at 11am. Our staff nocked the door at 11am, which it means at your check-out time. Some guests where about to check in after you. If the Villa is available we don’t min… Show more
Reviewed: 30 May 2024 · Stayed in May 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewComfortable house and lots of space.
Pool was dirty but too cold to go in anyway. Otherwise lovely villa in a quiet area.
Hello Sean! Thank you for your review. We had really windy days when you arrived. Looking forward to welcoming again!
Reviewed: 8 February 2024 · Stayed in January 2024
Verified reviewReviewed: 3 October 2023 · Stayed in October 2023
Verified reviewReviewed: 29 September 2023 · Stayed in September 2023
Verified reviewsuper friendly host with loads of tips for us
we had to wait for the host to return our deposit for 5 hours without response. Luckily we had a late flight
Reviewed: 14 September 2023 · Stayed in September 2023
Verified reviewWe liked the location as it was far enough away from Ayia Napa for peace & quiet but close enough to drive into for food/entertainment. Would Recommend it as the villa is well presented & modern.
Had a few minor issues that have been resolved by the owners who are more than fair.
Reviewed: 22 August 2023 · Stayed in August 2023
Verified reviewReviewed: 17 August 2023 · Stayed in August 2023
Verified reviewThe location was okay (because we wanted something far away from the centre)
-At first, after we made our reservation and payed for it, the owners reached us and changed our staying dates. -We couldn't reach the owner to get instructions about how to get to the villa and how to get the keys, until the very last moment. -When we arrived, the house was a MESS. Still dirty from the previous residents. We had to wait outside in the sun, for the cleaning crew to arrive. When the cleaning crew left, the house was NOT completely clean. We found trash INSIDE the couch!! Also trash behind furniture. -The owners also left us without pillowcases until late at night. -The pool was quite dirty as well. The water was cloudy and we found cigarette butts in it.
Reviewed: 4 August 2023 · Stayed in July 2023
Verified reviewReviewed: 20 July 2023 · Stayed in July 2023
Verified reviewNice location, close to Ayia Napa, nice rooftop terrace not shown, pool cleaned regularly. Good stay overall.
Location away from advertised but same road
Reviewed: 1 May 2023 · Stayed in April 2023
Verified reviewThe pool and it's surrounding backyard.
Everything ok.