Reviews of Protaras Seafront Villa Infinte Aretousa
Naxou 14, 5296 Protaras, Cyprus
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Reviewed: 18 June 2023 · Stayed in June 2023
Verified reviewThe villa itself is large and luxurious, with the most incredible and beautiful swimming pool. Fabulous location. Our host, Elena, was more than warm, charming and helpful, and tried her best to fix the many problems, and compensated us when she couldn't by giving us a mid-week clean/change of linen + late check-out last day + bringing a lovely dessert and wine.
The state of the MAINTENANCE is DREADFUL ! Not what one expects from a property of this high standard. The property is advertised as having a Jaccuzzi and Sauna - but the Jacuzzi was BROKEN, and we couldn't use the Sauna as the bucket for water had no bottom! There was hardly any light in the entire property as the majority of light bulbs/neon strips had burnt out, and the electrician sent couldn't fix them. All the taps DRIPPED. There was never enough hot water for 11 people (despite turning on the back-up boiler all the time). There was no HOUSE MANUAL, so had to "guess" how to work the many appliances. We were given an incorrect WiFi code. Only 1 bath towel and 1 small towel per person for the entire week, no extra toilet rolls, just 4 dishwasher tablets, insufficient garbage bags - although when we complained, Elena did bring a few more.
Reviewed: 2 November 2022 · Stayed in October 2022
Verified review