Reviews of Papagayo Beach Hotel 4 stars
Jan Thiel , Jan Thiel, 0000 Willemstad, Curaçao
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Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe location was great, the beach awesome, the restaurants and bar enjoyable, and modern facilities
The rooms are very dark and have not cable TV
Dear Maria Alejandra, Thank you for your feedback and for highlighting what you enjoyed—especially our beachfront location, restaurants, and modern facilities! We’re glad you had a pleasant stay. We appreciate your comments about the room lighting and cable TV, and we’ll take them into consideration as we continue improving the guest experience. We hope to welcome you back again soon! Sunny regards, Team Papagayo 🌞
Dear Maria Alejandra, Thank you for your feedback and for highlighting what you enjoyed—especially our beachfront location, restaurants, and modern facilities! We’re glad you had a pleasant stay. We appreciate your comments about the room… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewIsland is beautiful the decorum is modern....the resort was nice aesthetically
No water bottle in room, they didn't clean beach chairs every evening, most were filled with sand and debris. Hospitality was terrible. My suite was nice but dark the balcony was only partially open i.e. it was met with a brick wall and a small portion was glass. Therefore, sitting down I couldn't see the beach view I paid for.
Dear Aziza, Thank you for sharing your feedback. We're glad you appreciated the beauty of the island, our modern décor, and the look of the resort. We’re truly sorry to hear that aspects of your stay didn’t meet your expectations. Your comments about the balcony view, beach chair cleanliness, and hospitality have been noted and will be addressed with the appropriate teams. We value your input and hope to have the opportunity to provide you with a better experience in the future. Sunny regards, Team Papagayo 🌞
Dear Aziza, Thank you for sharing your feedback. We're glad you appreciated the beauty of the island, our modern décor, and the look of the resort. We’re truly sorry to hear that aspects of your stay didn’t meet your expectations. You… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in February 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe beach, the Zest Cafe, the food, the music at nights
The rooms and the hallways, the stairways were not cleaned
Thank you for sharing your feedback, Maria Alejandra. We're thrilled to hear that you enjoyed the location, staff and food. We sincerely apologize for the issues you experienced with the cleanliness of the rooms, hallways, and stairways. Your comments are valuable, and we will address them with our team to ensure a better experience for future guests. We hope to welcome you back soon! Best regards, Team Papagayo
Thank you for sharing your feedback, Maria Alejandra. We're thrilled to hear that you enjoyed the location, staff and food. We sincerely apologize for the issues you experienced with the cleanliness of the rooms, hallways, and stairways… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewI like view of the beach
None
Dear Withmie, Thank you for your kind words! We’re thrilled to hear that you enjoyed the beautiful beach views during your stay. Your positive feedback means a lot to us, and we hope to welcome you back for another relaxing visit soon. Sunny regards, Team Papagayo
Dear Withmie, Thank you for your kind words! We’re thrilled to hear that you enjoyed the beautiful beach views during your stay. Your positive feedback means a lot to us, and we hope to welcome you back for another relaxing visit soon. … Show more
Reviewed: 17 October 2024 · Stayed in September 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 July 2024 · Stayed in June 2024
Verified reviewReviewed: 16 June 2024 · Stayed in June 2024
Verified reviewWe were treated warmly from the moment we stepped into the lobby. The manager, Kimberly treated us as if we were family. Check in was easy and Isle was a pleasure. We would definitely stay here again on our next visit.
Dear Twyla, We’re thrilled to hear that you had such a wonderful experience at Papagayo Beach Hotel. It’s fantastic that our staff, especially Kimberly and Isle, made you feel like family and ensured a smooth check-in process. We’re delighted to know you enjoyed your stay and look forward to welcoming you back on your next visit! Warm regards, Papagayo Beach Hotel
Dear Twyla, We’re thrilled to hear that you had such a wonderful experience at Papagayo Beach Hotel. It’s fantastic that our staff, especially Kimberly and Isle, made you feel like family and ensured a smooth check-in process. We’re deligh… Show more
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewtodfo en general , supero mis espectativas
Dear Jonathan, Thank you very much for your positive feedback! We are delighted to hear that your experience at Papagayo Beach Hotel exceeded your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Thank you again for choosing Papagayo Beach Hotel! Best regards, Team Papagayo
Dear Jonathan, Thank you very much for your positive feedback! We are delighted to hear that your experience at Papagayo Beach Hotel exceeded your expectations. Your satisfaction is our top priority, and we look forward to welcoming you … Show more
Reviewed: 22 February 2024 · Stayed in February 2024
Verified review+ Employees kindness (especially mardley and the guy with dreadlocks on the office desk), simply the best ones + Gym + Facilities (supermarket and restaurant)
- Room ambiance (smell strange, door with parts broken, bad lighting) - Room services (no shower gel in 2 nights)
Dear Álvaro, Thank you for sharing your experience! We're delighted that you appreciated the kindness of our staff, especially Mardley at the office desk, as well as our gym and on-site facilities. We take your feedback regarding the room ambiance and services seriously and will address these issues promptly to ensure a more enjoyable stay for our guests. We hope to welcome you back for an improved experience soon! Warm regards, Papagayo Beach Hotel
Dear Álvaro, Thank you for sharing your experience! We're delighted that you appreciated the kindness of our staff, especially Mardley at the office desk, as well as our gym and on-site facilities. We take your feedback regarding the roo… Show more
Reviewed: 18 February 2024 · Stayed in February 2024
Verified reviewReviewed: 17 February 2024 · Stayed in February 2024
Verified reviewBeach near by The gym
Mosquitos and bugs everywhere in the room. The walls were covered in dead bugs This was an horrible experience
Dear Álvaro, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the proximity of the beach and our gym facilities. We sincerely apologize for the inconvenience caused by the presence of mosquitoes and bugs in your room. Please rest assured that we take your concerns seriously and are taking measures to address this issue promptly, We would like to acknowledge that in tropical climates like ours, the presence of mosquitoes and bugs can unfortunately be common, especially if doors or windows are left open. However, we understand that this can be unsettling for our guests, and we are actively working to mitigate these issues through regular pest control measures and encouraging guests to keep doors and windows closed to minimize the intrusion of insects into the rooms. Your comfort and satisfaction are our top priorities, and we appreciate your understanding and patience as we address this matter We strive to provide all our guests with a comfortable and pleasant stay, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Papagayo Beach Hotel
Dear Álvaro, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the proximity of the beach and our gym facilities. We sincerely apologize for the inconvenience caused by the presence of mosquitoes and bug… Show more
Reviewed: 2 February 2024 · Stayed in January 2024
Verified reviewThe resort itself is large and has a lot of amenities that are probably amazing during a different time of the year (not New Years). The infinity pool was nice, but it's not the color blue like it is in online photos. Good shopping at the resort.
Unfamiliar with Curacao, I didn’t realize that the island is a party celebration for Dutch college students during this time. Had I know there would be fireworks set off all hours of the night, no available dinner reservations, and no available pool and beach chairs, then I would have chosen a different destination and saved Curacao for another time. I requested an upgrade for an ocean view room, however the ocean view was obstructed by many trees. I couldn’t see the ocean at all. We were also given a new towel that had blood stains on it. When we called the front desk, we were told that there were no more towels available. After 30 minutes, a new towel was delivered so I could shower and have dinner. The service at the outdoor bar was disappointing. We had incredibly long wait times to be served at the bar. On New Year’s eve, we were at the bar for three hours and only had two drinks each because we couldn’t not get served. I asked for a specific drink and was brought something different. Overall, I was hoping for a better, more attentive experience for this special trip.
Dear Susan, Thank you for sharing your feedback with us. We are sorry to hear that your experience during New Year’s did not meet your expectations. We understand how the busy holiday season can impact the overall experience, and we appreciate your detailed comments. We apologize for the issues you faced, from the overcrowded amenities to the disappointing service at the outdoor bar. This is certainly not the level of service we strive to provide. We also regret the inconvenience caused by the towel situation and the obstructed ocean view. We take your feedback seriously and will address these concerns to ensure improvements are made for future guests. We hope you will consider giving us another chance to provide you with a better experience at a different time of year. Thank you for highlighting the positives about our resort's amenities and the infinity pool. Your insights are valuable to us, and we will use them to enhance our services. Sunny regards, Team Papagayo
Dear Susan, Thank you for sharing your feedback with us. We are sorry to hear that your experience during New Year’s did not meet your expectations. We understand how the busy holiday season can impact the overall experience, and we apprec… Show more
Reviewed: 20 November 2023 · Stayed in November 2023
Verified reviewThe room is very spacious, with very comfortable bed. It has a nice and clean bathroon and a decent sized balcony. The hotel is nearby a supermarket and all the Jan Thiel beach clubs (and its own Beach Club, as well). Awesome place for the price.
The room we had didn't have the best view possible, but we knew we were going to have lobby view, so that was fine.
Dear Fernando_8519, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found value in your stay with us. It's fantastic to know that you appreciated the spacious room, comfortable bed, and the convenience of a clean bathroom and balcony. We're glad to hear that our location near the supermarket and the Jan Thiel beach clubs, including our own Beach Club, added to your overall experience. We understand the importance of transparency regarding room views, and we're delighted that you found your stay satisfactory despite the view from your room. Your feedback is valuable to us, and we hope to welcome you back for another fantastic stay in the future! Best regards, Team Papagayo
Dear Fernando_8519, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found value in your stay with us. It's fantastic to know that you appreciated the spacious room, comfortable bed, and the c… Show more
Reviewed: 3 August 2023 · Stayed in July 2023
Verified reviewReviewed: 15 July 2023 · Stayed in July 2023
Verified reviewReviewed: 8 July 2023 · Stayed in June 2023
Verified reviewThe property was very clean and the service was very good.
All was good 😊
Dear Terence, Many thanks for taking the time to post your online review. We have passed your review on to the whole team who were very pleased to hear your comments. We strive to provide a clean and comfortable environment for our guests at all times. Thanks again, we hope you will choose us the next time you visit the island. Sunny regards, Papagayo Beach Hotel
Dear Terence, Many thanks for taking the time to post your online review. We have passed your review on to the whole team who were very pleased to hear your comments. We strive to provide a clean and comfortable environment for our guest… Show more
Reviewed: 4 July 2023 · Stayed in June 2023
Verified reviewThe room was clean and comfortable, the staff was pleasant. Overall my stay was fantastic totally worth it.Will definitely return and recommend.
There were a bad stench while at the pool area. The dinner was horrible
Dear Daine, Thank you for sharing your feedback with us. We're delighted to hear that you found your room clean and comfortable and that our staff provided pleasant service. We strive to create a fantastic experience for our guests, and we're thrilled to know that your stay was worth it and that you plan to return and recommend us. We apologize for the inconvenience caused by the bad stench near the pool area. Maintaining a pleasant environment is important to us, and we will address this issue promptly to ensure it doesn't happen again in the future. We're sorry to hear that your dining experience was not up to your expectations. We always aim to deliver delicious meals and outstanding service, and we apologize for falling short on this occasion. Your feedback is valuable to us, and we will use it to make improvements and ensure a better dining experience for our guests. Thank you once again for your positive comments and your willingness to recommend us. We value your visit and look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please feel free to reach out to us. Sunny regards, Team Papagayo
Dear Daine, Thank you for sharing your feedback with us. We're delighted to hear that you found your room clean and comfortable and that our staff provided pleasant service. We strive to create a fantastic experience for our guests, and we… Show more
Reviewed: 1 July 2023 · Stayed in June 2023
Verified reviewProperty is very large and there are a lot of wonderful spaces all along the complex that we can really use to enjoy and relax.
Nothing
Dear Priscila, Thank you so much for sharing your positive feedback about our property! We're thrilled to hear that you enjoyed the spaciousness and the variety of wonderful spaces throughout our complex. We take great pride in providing our guests with ample areas to relax and enjoy their time with us. Your comment about there being nothing negative is truly heartwarming. We strive to create an exceptional experience for our guests, and it's always rewarding to know that we've succeeded. If there's anything else we can do to enhance your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back in the future! We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel! Warm regards, Papagayo Beach Hotel
Dear Priscila, Thank you so much for sharing your positive feedback about our property! We're thrilled to hear that you enjoyed the spaciousness and the variety of wonderful spaces throughout our complex. We take great pride in providing o… Show more
Reviewed: 7 June 2023 · Stayed in June 2023
Verified reviewAircl terrible
Dear adrianus art, We’re very sorry to hear that. We’d like to hear more about what happened so we can follow up with the hotel on your behalf. Can you please email us further information about your experience and provide your reservation details (dates and full name on the booking), please? Our email is marketing @ papagayo.com. Thank you in advance. We look forward to you having a more pleasant experience during your next stay. Best regards, Papagayo Beach Hotel
Dear adrianus art, We’re very sorry to hear that. We’d like to hear more about what happened so we can follow up with the hotel on your behalf. Can you please email us further information about your experience and provide your reservation … Show more
Reviewed: 16 May 2023 · Stayed in May 2023
Verified review