Very unmotivated staff

If you're aware that it's not a 5-star hotel, it's OK. If you go expecting a 5-star hotel, you'll be disappointed.

Stayed in July 2025

1) It’s a struggle to book a la Carte Restaurants such that we only used a la Carte for 2 nights out of a 7 night stay 2) Mosquitoes. There is so much mosquito. We sustained severe mosquitoe bites . The hotel may need to consider putting mosquito repellents and coils in the rooms

The rooms were clean and were cleaned every day . The property is close to Santa Maria where you do most activities It has a private beach which is really good and sandy Activities throughout the course of the day were good The Friday All White party is the best The activity team are brilliant Staff are very pleasant and helpful The A La Carte Restaurants were great

Stayed in July 2025

Even thought it was all inclusive the room could have done with a dining table as a lot of empty space

It was massive and just what we liked

Stayed in July 2025

I was disappointed that the waterpark wasn't working the only 2 nights we stayed there. I booked the hotel on purpose just for the waterpark because of my kids, but I guess it's not the hotels fault that the pump was broken. Our kitchen window couldn't be locked, so I didn't sleep peacefully, knowing some guests had bad experiences in the past. But luckily nothing happened! We wanted to go to the booked restaurants, it was fully booked everywhere, the only availability was in a week time, so maybe book it advance if you're thinking of trying the booked restaurants

The family suite with a private pool, food was good, drinks and cocktails also. The staff were very welcoming and friendly.

Stayed in July 2025

Food was plentiful but luke warm Not enough glasses for food time drinks Drinks very diluted n weak Soft drinks way to warm n sugary Not enough tea n coffee machines Crazy busy at times Cleanliness in main areas n stairwells is very very poor Animation n music not really geared to english like other nationalities Too noisy around main pool Animation team could not be heard talking properly due to them shouting and poor P A system n playing music when talking.. NO chill area for just adults or couples unless u paid another €50 each per day!!!🙈🙈😡😡 that would have been €900 for us two..☹️☹️☹️ Check in was long and very disorganised with no real queuing system in order & long winded. No information paper/book about hotel or facilities given or in rooms..🤷🤷 Poor food and service in bookable restaurants..🙁🙁

Location Beach access Pool area Family orientated Spa although extra €20 per day

Stayed in June 2025

Food

Location cleaneless

Stayed in March 2025

The music for the entertainment by the pool was very loud for those who did not want to be involved. Even though we were the other side from the activity it was still disturbing. I appreciate that other people were enjoying it in that are but it should be slightly lower volume

The facilities were great and the staff were lovely, very close to the beach and not far from the main town

Stayed in March 2025

Wifi was not good , we couldn’t get reservations for the restaurants

Very kind, especially Josimara who was very genuine with us.

Stayed in March 2025

Too pricey for what the offers. Rooms were not even a 3 stars. Buffet low quality. Also we spent last day but otherwise this is not the nicest area in Santa Maria, the main city is far (3/4km) while that part is the nicest with nice beach to swim and nice bars and restaurants where to see the real Cape Verde

Nice resort by the beach in Sal. Nice pools and beach bars and nice facilities for kids

Stayed in February 2025

It needs few upgrades. Do not get me wrong. The pools were great but for example the tiles are missing from some places. It does not annoy swimming but does not look hard thing to fix as well. Choice of beers in all inclusive should be bigger :) i do not like that they did not replay to my message I sent a week before arrival via Booking.

Large area. Choice of pools were very good. I liked the food in the main restaurant buffet. I ate at two different a la carte restaurant as well but still thinks that the buffet was the best. I liked the crew who were friendly and helped if needed but I have to say that I did not need much help :) Rooms were clean and cleaned very well.

Stayed in February 2025

Rancho restaurant food bad Salad disgusting One particular ingredient strip of l don’t know what and inedible Felt each server just did what was necessary and very abruptly

Breakfast poor quality

Stayed in February 2025

Staff needs training...some were not helpful.poor communication skills..complacency when faced with any complaint.

I liked the variety of entertainment and activities. Proximity to the beach...and Santa Maria..easy access.

Stayed in February 2025

Food , not hot service slow , too much waiting in queues, all very disorganised.

Room nice

Stayed in February 2025

The rooms are not 5 stars quality, at least 3 stars, needing renovations! However, all appliances inside the property worked well.

The location is beautiful and you can find everything you need in the resort, although prices for items outside the all inclusive deal is very expensive!

Stayed in June 2024

Services of the hotel, as it is toooo big, are difficult to mantain hight. Particularly the food buffet

Staff is very friendly, great location!

Stayed in December 2023

the food was boring and rarely had staple items. the level of mosquitoes inside toilets and bars were ridiculous getting into restaurants was awful so really the buffet is the only main one which again was boring if staff don’t understand you they laugh and walk off

room was always so clean, varied pools to sit out right on the beach some staffs were so helpful for example Sergio on the reception-fantastic

Stayed in January 2023

After a while the food became repetitive and monotonous. Having said that........the Christmas Eve Gala Dinner was wonderful!

Great location ........! Everything at the hotel (apart from some of the food) was brilliant........especially the staff. From the reception to the room cleaners to the staff in the restuarant........everyone was very helpful and friendly.

Stayed in January 2023

❌ WiFi is weak (really weak everywhere), even in the rooms and outside at the pool too -for this issue, we got different explanations from staff but, I just think the hotel due to huge number of quests must have stronger WiFi in the rooms at least. ❌ Rooms and towel changes only every two days. This also must be in daily basis because quests sweating al day (from swimming, daily activities, etc). However, these are ⬆️ can make you stress sometimes. ❌ The water activities are really good as I mentioned in positive part (fitness, aerobic), but sometimes disturbed by kids and also some kids disturbed the entertainment team during their job. In these type of activities the kids should be on the other side of the pool as the pool is huge enough and let the adults to do their activities. Also, the entertainment team ,,playing” around during some water activities and they should focus more. But they are doing a great job. 👏 Overall, beautiful time spent there. ✅ ❌ There are mosquitoes and they like to bite. But this is only nature. Have a cream for mosquitoes because I didn’t had that time 😁 ❌ In the city, Santa Maria, some places only accept cash (Escudos or euro), so always take cash with you 👍 BUT this isn’t hotel issue. This is generally speaking for everyone 👍

The motto is: Capo Verde No Stress. 🍻Sea side resort and it’s on nice and beautiful location, very huge hotel, nice food (buffet), 7 restaurants, some of them needs to book a day or two before you go there, as they are popular. The main restaurant (spicy restaurant) is huge with a lot of food and sweets. The Odyssey bar also open from morning till late night with musics on. There’s own swimming pools (Brava pool and Gabi beach), where adults and kids can be even separate pools. There are daily activities in the swimming pool (fitness, aerobic, pilates, etc), and at evenings too. The entertainment team (animation team), doing really great job with activities. Every night have some musics in the bar and in their amphitheater too (shows, karaoke, magic show, etc). Really enjoyable moments there. You sit down and just enjoy the moment 🥂. The city (Santa Maria) just 6 mins drive, and it’s cheap (6€ or 500 CVE) by taxi. Daily bus (10am and 10:15am) also available for hotel quests to take you to the city and bring (16pm) you back. The beach in Santa Maria is beautiful, nice, warm and you can see the local people how to clean and selling fishes. Taxi to the airport is 15/20 mins drive and 20€. The hotel from the back (where the other restaurants and shops are), opens into the bikini beach where’s clean, nice, green and warm sea water with hot sunny days and there’s a nice (bikini club) restaurant too. Also, the beach is close at night with security as the turtles turn up there sometimes. Protect the nature and wildlife. Beautiful place to be. Also, many opportunities to book outside activities (we also booked one day out with alman tours). So, Capo Verde No Stress. 🍻 ⏩️ During activities, especially on Cape Verde day, should play Cape Verde songs. There are many singer from the country (islands) and we barely heard one or two. Please guys (DJ L 😊), play more Cape Verde musics. 🎼

Stayed in August 2025

The island had a problem with water, and the hotel was aware but made no effort whatsoever to alert incoming guests. I had no running water for the first three days of my stay because the hotel’s water reservoir ran out. For the first two days, this affected most of the hotel; on the third day, it was only my room, and it took them 24 hours to fix it. In the end, I had to wait in the reception until someone finally came. Be aware that booking did not reply to ANY OF MY MESSAGES TO HELP RESOLVE THIS PROBLEM!!!! They did not offer any solution or any compensation at all. We had to shower with cold water in the reception and use the toilets there as well. All the restaurants were fully booked for the entire duration of our stay as soon as we arrived. The food at the self-service restaurant was very poor — the fruit was often warm, and the pork served was raw inside. The rooms are very old, which would have been fine, except that housekeeping only came once during the whole week. They didn’t even replace the towels; we had to go and get them ourselves and then wait hours. I don’t consider myself picky, as I am used to staying in hostels and other types of facilities, but I do not recommend this hotel for the price.

People were nice and wifi was very good (a couple of times it was down but only for like 1 hour). They have a bus that takes you to santa maria in the morning and beings you back 4 hours later.

Stayed in August 2025

Staff were rude and unprofessional.

The view.

Stayed in July 2025

I didn't like everything about the hotel. Every day was a bad surprise. First of all, we don't have the information about what's included or not with "The Level" thing, on the Booking and when we arrive at the hotel. Sometimes we wait to much time to have dinner. The staff give us diferent informations. The hotel transfers is to much expensive than a taxi and we found out on the last day because one member of the staff told us. It is difficult to have towels for use at the pool or on the beach as well as in the rooms. We were entitled to a room closest to the beach, a robe, and slippers, but they weren't provided. Rooms are only cleaned every two days. We were entitled to a bathtub, but our room didn't have one, only a shower that was clogged with other guests' hair. The exclusive poolside lunch for The Level guests is of poor quality and consists only of snacks. We were banned from entering the restaurant for dinner on our first night because we were wearing flip-flops. We weren't informed of a dress code before leaving our country so we could comply with the restaurant's rules. This hotel doesn't meet the standards of a 5-star and isn't worth the all-inclusive rate. We saw many guests complaining, dissatisfied with everything. I don't recommend anyone coming to this disgraceful hotel, even with children.

The beach

Stayed in July 2025

Didn't like the price through booking. Lot's of people there had much more for less money.

Stayed in June 2025

Some things could be renovated or repaired such as the pool where ceramic tiles are missing

The atmosphere was great during the day near the pool and the buffet meal was not bad at all

Stayed in July 2025

Breakfast could be improved and more fruit as well

A lot of pools, different restaurants, staff was super nice and always happy and smiling, room was great.

Stayed in June 2025