Reviews of Guesthouse Le Châtelain

Our booking was cancelled at 6.12 pm local time the day before we arrived, leaving us homeless. It was one of the worst experiences we have ever had. We were travelling in a mixed age group, with children and grandchildren, we were offered only one alternative accommodation which was in Santa Maria this was unsuitable and several miles away from Vila verde where we had other family staying. We booked for a family celebration which was totally ruined. To be told the property was overbooked within hours of us arriving was a disgrace. This property should not be on your web site.

The location was good a short walk to Bikini Beach and a shuttle bus ride to Pronta Preta beaach where you could use the sun beds for free. The pool was only a 1-2 min walk away, quiet and if you put your sunbeds near the clubhouse its not too windy. Most of the house was clean, the air con was very effective and the kitchen had all you needed to prepare and cook your own meals. A supermarket just a few mins walk away was well stocked. It is a shared house with 2 other double rooms and all the people we met were very pleasant and it was good to meet other people. There is a shuttle bus into Santa Maria (not very frequent) or a 5 euro taxi or a 25min walk. A lot busier in the town so we liked the quiet of the guesthouse.

When we made the booking we saw many reviews about Peter and how attentive he was and well he managed the property. We did not know that the management changed the week we arrived. In the weeks before the arrived we emailed many questions but nothing was answered. The communication was very poor until we eventually got hold of Agnes two days before our arrival. She now manages the guesthouse. She was quick to respond, but we saw very little of her, the first time being on day 7 of our 8 day holiday. The WIFI did not work in the top 2 bedrooms (only downstairs) and we had to remind her about things like replacing water. Also the top terrace was very dusty and not useable. The boiler is located on the top floor near our room and it was making awful noises throughout the night. It turned out that it needed replacing (Day 7) so hopefully this will now be sorted. Also despite saying there is a free taxi from and to the airport in the Booking.com descriptions this is not the case. Although Agnes did honour this with our taxi on arrival. We are confident that all of these issues should be sorted and any future reservations should not have these issues.

Coffee machine, small balconcillo, free Bus Shuttle to st. Maria

Felt homely and welcoming. Nicely furnished and decorated. Comfy bed Air conditioning Fly screens Very quiet location. Free shuttle to Santa Maria.

No issues with the property, and our host Peter, was amazing!! Only issue was with the surrounding area having been neglected. Pool area was suddenly tidied and cleaned - toilets unlocked, when AGM was taking place, I’m presuming lack of attention is due to the time of year of our stay? Toptip: place sun beds near club house - it’s less windy there!

Lovely town house Well equipped Great hosts Lots of information

It was not walking distance to the town but there was a shuttle bus to the town or the local beach

HighLevel

After a week in Santa Maria, where the cacophony of car noise and barking dogs tested our patience, we finally found a sanctuary in Vila Verde. It was here that we met Peter, an incredibly kind and helpful man who immediately made our stay a memorable experience. The apartment was spacious and sparkling clean, perfectly equipped with everything we could dream of. Every little detail had been thoughtfully considered, making us feel right at home. Peter ensured that we had all we needed, and his warm and welcoming nature made us feel instantly at ease. Thank you, Peter, for this occasion and for creating an oasis of tranquility in our travels. We now know exactly where to stay the next time we visit this beautiful island. Your hospitality will always be remembered, and our hearts are filled with gratitude.

The property had a fantastic atmosphere with clean and spacious rooms. The owners were very friendly and accommodating, making sure every need was met. The location was perfect—close to the beach and local attractions, yet peaceful and quiet for relaxation.

There was nothing significant to dislike. Everything was well-maintained, and the overall experience exceeded expectations.

Large property with a good bedrooms and indoor/outdoor living space. Good surrounding facilities such as supermarket, beach etc. Parking outside the front door and cute garden.

I was expecting a bed and breakfast as per advertisement - assuming that the owner lived there and that this was a stand-alone property. I hadn't appreciated that is was an apartment in part of a huge tourist resort. Not my sort of choice

Excellent host Peter - he will provide you with any kind of information you will need during your stay. Peter was always reachable and helpful. The house is clean, well equipped in a quiet neighborhood with shuttle connection to the beach or Santa Maria (for free).

nothing to mention

Location is excellent. Away from Santa Maria no nice and quiet but there is a free shuttle to take you there

Nothing

A really well appointed appartment - plenty of room and nice kitchen with all you need. Peter was really a super host - alwasy there if you needed him with lots of helpful info but not intrusive

Nothing - keep up the great work please

It was clean and well equipped with free fresh coffee and water provided throughout the day. Peter is a big hearted guy who helped me to have the best time; he booked a great trip for me.

Nothing

- Fresh drinking water dispenser (frequently topped up) - Free coffee - Free shuttles passes to transport us to and from the centre of Santa Maria - Shops close by - Beautiful, clean house - Peter was a brilliant host, he went above and beyond to ensure our stay was comfortable and enjoyable. He provided comprehensive information on things to do on the Island and was always on hand if we needed anything. Definitely recommend

Lovely house, clean and well-maintained in a neighborhood of similar houses/apartments a 10 minute drive (free shuttle bus) from the center of Santa Maria. The owner is a lovely, kind person whose sincere wish to make one's stay pleasant shines through. Being able to cook and eat on the beautiful, shaded patio was a welcome plus. Pool is a 1 minute walk, beautiful beach is a 7 minute walk.

spacious well equipped and designed

nothing - all good

I loved that it was quit, but near everything. I met great people that stayed in the apartment as well. would recommend!

A lovely, comfortable place at an amazing location. The property is very close to the one of the nicest beaches on the island and a supermarket; also equipped with all the tools in the kitchen. Most importantly, you couldn’t wish for a better host! Peter was super friendly and welcoming from the moment we arrived, and went above and beyond to make sure we had a comfortable and very enjoyable stay.

N/A

Everything met our expectations. We couldn't ask for anything more. Peter is a very helpful and hospitable host who wants to ensure your stay on the island is as enjoyable as possible.

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Peter was an exceptional host. The property was lovely, perfectly clean and a great location. Far exceeded expectations as such fantastic value for money!! Would highly recommend this guesthouse. Thank you for all your kindness, information provided and such fabulous attention to detail Peter. We hope to visit again. 😊

The guesthouse is really nice and quiet, located a bit outside the center of Santa María in a very quiet residential complex. It offers the perks of a big resort, such as a private beach (Bikini beach) and free beach chairs, at a reasonable price. The beach is very nice to swim, with no big waves, and has several beach bars. I would recommend this place to anyone who really wants to rest, as the only thing one hears back there are the crickets! There are shuttle buses for free several times a day to Santa Maria and Ponta Petra, also a very nice beach, with more waves. The checkout is very flexible, so that you can enjoy to the maximum your last day there, have access to the house and leave your luggage there for as long as you need.

Apart from the beach bars in Bikini beach and a restaurant that opened recently in Vila Verde, there are not many options to eat, but the shuttle buses to Santa Maria depart at convenient hours to have lunch/dinner in Santa Maria center. There was a small problem with the AC, so it did not work during my stay, but Peter provided a fan that did the trick (and by the end of my stay I did not even used the fan :) )