Reviews of Chez Loutcha Residencial
Av 12 de Setembro, Rua Eduardo Mondlane, Mindelo, Cape Verde
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Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 February 2025 · Stayed in December 2024
Verified reviewReviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 July 2024 · Stayed in May 2024
Verified review-
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Greetings, it is unfortunate to see this rating, as it does not reflect the real story. your request for a room upgrades but did not want to pay the price of the room - then, you cancelled your active reservation at no charge.
Reviewed: 14 January 2024 · Stayed in January 2024
Verified reviewIt's spotless, good hot water, great beds, good location for walking around town. Nice people working there, and a lot of the guests were Cape Verdians rather than tourists.
My only complaint is with the wifi. It's terrible. It was so bad that I couldn't pay my bill with a credit and had to go to an ATM for cash. I would still stay there again, though.
Greetings, Thank you for your review/comments. Cape Verde is a seasonal location for immigrants, locals and tourists, all depend on the day you came. We have Wi-Fi in the main areas, and we do inform our customers about the hot spot locations where the bandwidth/speed is higher. The upgrade of the internet is in planning. Safe travel/return to all. Thank you for having stayed with us.
Greetings, Thank you for your review/comments. Cape Verde is a seasonal location for immigrants, locals and tourists, all depend on the day you came. We have Wi-Fi in the main areas, and we do inform our customers about the hot spot lo… Show more
Reviewed: 5 March 2023 · Stayed in March 2023
Verified reviewReviewed: 1 March 2023 · Stayed in February 2023
Verified reviewReviewed: 30 January 2023 · Stayed in January 2023
Verified reviewWell located right in the center
This hotel must be upgraded/ renovated. it’s a shame because it’s very well located but they need to renovate the whole hotel. the windows were falling apart and doesn’t close, in the shower the water was coming out and sink the whole bathroom the curtain in the shower were filthy . too noisy and the staff are not very welcoming
Greetings, Thank you for the comments/rating/feedback. Upgrades are underway and shall be made further., once the customers also agree to pay more for additional comfort at our facility. No other words are needed, as you know the reality of the country.
Greetings, Thank you for the comments/rating/feedback. Upgrades are underway and shall be made further., once the customers also agree to pay more for additional comfort at our facility. No other words are needed, as you know the … Show more
Reviewed: 23 January 2023 · Stayed in January 2023
Verified reviewNice staff, good wifi and breakfast (if there is one). The restaurant's food and service is recommendable, but that's no reason to stay here.
On arrival day, the owner was very friendly when she offered me the suite for my first night instead of the double room I had booked. The next day she banged on my door and made it clear that "check out is at 12 o'clock". This was not communicated to me and this is not how you should "talk" to a customer (which obviously prefers staying three nights in the same room). I then moved into my double room, which was obviously an old smoking room: The pillows stank disgustingly and I had to wash my pyjama after this stay. Also you could hear the neighbours going to the toilet. When I left on Monday morning, there was no breakfast at 7.05h (breakfast 7-10h), the restaurant was dark and nobody there.
There is no need to reply to this client, as it is obvious that the entire truth has not been said. No smoking policy is in place- customers' action cannot be controlled 100%. Hope she enjoyed the courtesy of extra services she received from our staff and enjoyed her stay in Mindelo.
There is no need to reply to this client, as it is obvious that the entire truth has not been said. No smoking policy is in place- customers' action cannot be controlled 100%. Hope she enjoyed the courtesy of extra services she received… Show more
Reviewed: 11 January 2023 · Stayed in January 2023
Verified reviewReviewed: 23 November 2022 · Stayed in November 2022
Verified reviewReviewed: 9 November 2022 · Stayed in November 2022
Verified review