Reviews of Upstay - New Condo in Jaco - 5 mins from Beach
Viva Jaco Residences, 61101 Jacó, Costa Rica
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNice place, clean modern
I waited for an hour to enter the place Check in is too late
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewComfortable bed, swimming pool was nice, the gym was basic (dumbells, exercise bike and treadmill) but sufficient to get a work out, convenient location on the main Jaco strip.
The check-in process was unbelievably complicated. Had I known how problematic this process would be, I would definitely have stayed somewhere else. I was in contact with the property owners via Booking.com messaging service, via the owner's website, and via email for 3 days prior to my arrival in order to complete the various steps required to check-in. Despite this, on the day of my arrival they still hadn't taken payment, nor provided check-in details. In addition, having requested a $100 deposit as one of the many, many check-in steps, they then proceeded to debit $200 from my account. The $200 has yet to be returned to me.
Thank you for your feedback Scott. We’re happy to hear you enjoyed your time at the property. We understand the check-in process was frustrating and appreciate your patience. The steps and payment requirements are in place to ensure guest security, and the security deposit will be returned within 7 business days. We hope to welcome you again for a smoother experience.
Thank you for your feedback Scott. We’re happy to hear you enjoyed your time at the property. We understand the check-in process was frustrating and appreciate your patience. The steps and payment requirements are in place to ensure guest s… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewNice place
Check in
Thanks for the review Zdenek. Hope to host you again in the future!
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewPROS: Clean, safe, close by to bus terminal, nice views, flexible check in, check in staff was nice, communication was responsive
CONS: hidden costs, difficult check in, inadequate supplies, feeling like the owners didn't do the bare minimum I am a little sad because I wanted to like this place. It is clean and in a nice building, but unfortunately the whole experience left a bad taste in my mouth. First the price you are quoted on the website is not the price I paid. I understand, there are taxes and such. But it was over $100 more for 3 nights. On top of $100 secruity deposit (which is refundable). The QR code that I needed to access the building was not sent to me, making check in a real hastle. When you get to the apartment it is disappointing. One big thing is that the wifi is unusable in the large room. You can connect for a bit but it drops after a few moments. Then there are the little things. It feels like who ever is managing it doesn't really want to make it comfortable. There are no instructions anywhere like in normal places (even air bnbs) on connecting to the wifi, locking the door from the outside, or how to use the fancy stove top. There is a paper towel holder but no paper towels. There are towels but no wash cloths. There is nothing in the bathroom to absorb extra water that might get on the floor when you shower. There is a dishwasher but no detergent. The plates are pushed all the way back in the cabinet so they are really hard to see, so it lools empty at first. The utenzils were blocked by the garbage like they didn't want you to go in there.There is a stovetop and coffee maker but only salt. Not even tea or sugar packets. They don't give you anything to clean up after yourself with, but they do offer a cleaning service for a fee of course! All in all, for the price I paid I expected a better experience.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewIt’s near from restaurants and beach! Great locations
The early check out and late check in we almost lost half a day by entering at 4pm and have to leave at 10 am. Need to adjust that details since it’s not fair for guests. For kitchen stuff it’s good to have salt and pepper at least
Thank you for your feedback, Maite! We're glad you enjoyed the great location near restaurants and the beach. We understand your concerns about check-in and check-out times, as well as the kitchen essentials, and we’ll take your comments into consideration. We truly appreciate your input and would love the opportunity to host you again in the future!
Thank you for your feedback, Maite! We're glad you enjoyed the great location near restaurants and the beach. We understand your concerns about check-in and check-out times, as well as the kitchen essentials, and we’ll take your comment… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewWe booked a one bedroom but due to some changes were given a tgree bedroom 2 bath fully equiped. The building is extremely well maintained and an easy walk everywhere.
The electric cooktop was slow to heat even on high. It should also have a hood fan vent above the cooktop. When people upstairs move chairs,sound travels. Not a big deal but no soundbar between floors.
Thank you for sharing your experience. We’re glad the apartment and building met your needs and that the location was convenient. Your notes on the cooktop and ventilation have been raised with our team. We understand the noise from the neighboring unit may have been disruptive, but as it is not part of our property, it is unfortunately beyond our control. Hope to host again!
Thank you for sharing your experience. We’re glad the apartment and building met your needs and that the location was convenient. Your notes on the cooktop and ventilation have been raised with our team. We understand the noise from the nei… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewAll is new price is perfect
Very difficult communication system
Thanks for sharing your thoughts! We’re glad you enjoyed your stay and will take your feedback on communication and will make adjustments to improve the experience. You are always welcome on your next visit!