Reviews of The Palms 301
Calle Pochote Grande (9.621984, -84.640151) The Palms 301, 61101 Jacó, Costa Rica
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Reviewed: 9 May 2024 · Stayed in May 2024
Verified reviewReviewed: 8 March 2024 · Stayed in March 2024
Verified reviewLocation, comfort. Everything you need.
The unit was not ready at check-in time, 4pm. Given that this check-in time is already later then most other check-in times, I found this very irritating. We only got into the unit sometime after 5pm.
Reviewed: 11 December 2022 · Stayed in December 2022
Verified reviewGreat furnishings. Great view.
This property requires you to check in through an outfit that is totally unrelated to booking.com. You have to send pictures of your ID, call phone numbers, answer questions, and send emails. They wanted me to download an app as well but that app wasn't able to handle the registration process it was designed to facilitate. Here's what's nuts. I planned to return to this property a week after I left. I booked through booking.com again. I contacted the owner beforehand to verify that it would be available, and was told it was. However, after making my new reservation (and paying), I was informed by the property management service, Vacasa, that I was not allowed to return because of property theft and/or damage. That is categorically ridiculous. I cleaned the dishes and bagged up all the trash. I did not take or damage anything. Renting this property was an absolute hassle compared to anything else on booking.com. Getting blackballed despite being on good terms with the property owner (who is separate from Vacasa, the management company that apparently handles rentals for the entire building) is mind-bending. I work remotely. I move from property to property on a permanent basis. I do not destroy things. I do not steal things-- I'd have nowhere to carry stolen items; I live out of my backpack. The level of frustration I feel right now is difficult to put into words. Stay away. The condo is dope. The furnishings are comfortable and the view is sick. The property management service is unorganized (they kept sending me emails every few hours telling me that I still needed to register, even after I'd checked in) and makes bizarre, false allegations. I have never had an experience as bad as the one I had with this property and its management service, Vacasa.