Reviews of Hotel Santa Maria Inn 3 stars
800 mts NE from Pacific Gas Station, 100-3009 Alajuela City, Costa Rica
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewClose to airport, convinient
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel is close to San Jose Airport, which is a big advantage. Within walking distance is a Chinese soda bistro that offers large portions at reasonable prices. We only stayed at the hotel for a few hours before leaving early for the airport (2 a.m.).
The hotel owner's shuttle service to the airport ruined what had been a pretty good first impression. We were a group of six people with backpacks and a large suitcase. The hotel owner ordered an Uber XL with a specific driver and license plate number—we have a screenshot of the order for 7,594 CRC, which is equivalent to $15, but he took $20 in cash from us. However, we were in for a surprise in the morning when a regular small Uber with four passenger seats and a small trunk arrived. The driver had a different name and the car had a different license plate. The hotel owner showed the driver a different reservation, which listed the correct Uber, driver's name, and license plate. In our opinion, the owner canceled the original reservation for an XL car, ordered a small one that costs $10, and asked for another $10 for taking the remaining two members of our group to the airport. By this unfair action, the owner deprived us of $15. I informed the owner about the whole incident. We will survive this loss, but we will never stay at this accommodation again.
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewDifficult to locate
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewConvenient, safe, a/c worked well.
Beds not very comfortable, sheets dingy, very basic.
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewChristina was so good to us. She drove through busy traffic to pick us up at airport. As it was late, she called in for a pizza for us. Her breakfast next morning was good and she called an uber to take us to the airport as she couldn't leave with more people coming and going. She is a one woman show and she does with grace and kindness.
Tahnk you so much .Pleasure to assit. Christina Regards
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 November 2024 · Stayed in September 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewGood wifi and friendly staff
Parking is a bit of challenge.
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 June 2024 · Stayed in April 2024
Verified reviewAppreciate you letting us come late and leave early for our flight. Spent just a few hours here. Wish we could have stayed around and enjoyed the place
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified reviewChecked out before breakfast. It was close to the airport.
Ran out of toilet paper and nobody at front desk. Room wasn't ready at 6:30 p.m. Only one towel, no hand towels, no face cloths
Dear Donna Apologies for not making your experience pleasant for you. We did check your room after the review and we did have toilet paper, it’s one of the things we always check. We will check the towels in the future. Thanks for your feedback.
Dear Donna Apologies for not making your experience pleasant for you. We did check your room after the review and we did have toilet paper, it’s one of the things we always check. We will check the towels in the future. Thanks for your fee… Show more
Reviewed: 13 January 2024 · Stayed in January 2024
Verified reviewDear guest, We’re glad that our service and facilities were appropriate. We apologize for the unfortunate cleanliness experience you faced. We will take all actions to make this better for our future guests. The cleanliness is something we take very seriously. Thank you
Dear guest, We’re glad that our service and facilities were appropriate. We apologize for the unfortunate cleanliness experience you faced. We will take all actions to make this better for our future guests. The cleanliness is something we… Show more
Reviewed: 20 November 2023 · Stayed in November 2023
Verified reviewReviewed: 6 October 2023 · Stayed in September 2023
Verified reviewThe location and the facility itself.
I felt the owner was a bit abrupt and did not appreciate that my guests were not allowed to come up to my room and that we had to spend 2 hours downstairs instead of being more comfortable in the room I had paid for. They had a late flight to the airport that night and I did not leave until the am.
Reviewed: 25 April 2023 · Stayed in April 2023
Verified reviewVery close to the airport. The man who greeted us was very responsive and helpful.
Reviewed: 4 March 2023 · Stayed in March 2023
Verified reviewcheap and close to airport
misleading info: hotel transportation is ONLY from hotel to airport and credit card secured room but had to pay cash for room
Reviewed: 6 February 2023 · Stayed in February 2023
Verified review