Reviews of Hotel Nya 4 stars

Beautiful place, comfortable, clean and great food! So close to the beach and the town too. Loved seeing wild monkeys around the pool area.

Clean, safe, walking distance to the beach and friendly staff.

My stay started off a bit rocky, my original room had issues with the AC and the shower leaked onto the floor. However, I really have to give credit where it’s due: Esteban completely turned the situation around. He was incredibly helpful and understanding, and quickly offered me an upgraded room, which made a huge difference in my experience. This isn’t so much a complaint about the property itself, but more about how these small maintenance issues can impact a first impression. That said, the staff’s responsiveness, especially Esteban’s, more than made up for it. Great customer service goes a long way, and thanks to that, I still had a comfortable and enjoyable stay.

Great location, excellent breakfast, fantastic pool, nice rooms, pleasant to wake up so close to nature

The shower tends to spill water across the ridge so that a large part of the bathroom is wet after a shower.

We particularly appreciated the restaurant and the yoga classes in the morning. Also, it is really close to the beach while perfectly immersed in the jungle

The room was clean. The staff was very friendly, helpful, and accomodating. Breakfast was excellent.

It is not really 4 star hotel compared to the rest of the country. Might be 4 star compared to all accommodation in Montezuma, as the village is very authentic and not a lot of options for a bit more luxury accomodation (mostly backpackers and group accomodations). Pool is undersed as most of the day it is full with bugs, ants and other creatures.

The hotel is well located for downtown Montezuma, but has a really tranquil and quiet feel, surrounded by vegetation and the bonus that the monkeys visit each evening. The pool is a good size and picturesque. The restaurant facilities are also really tastefully done. Unfortunately the restaurant was closed during our visit except for breakfast (which was only advised after booking).

We booked a Queen Terrazza room (which showed on booking as the same price as the King balcony) but the room is quite dark, and the walkway to the balcony rooms crossed over the outdoor terrace. We asked to move to a King balcony room and they were able to accommodate the switch for 2 nights of our stay. The balcony rooms are much nicer. The hotel refused to honour the price shown on booking.com when we switched rooms, and booking.com themselves are taking no accountability for honouring the price shown on their site, which is pretty poor customer service. We were also disappointed that the hotel restaurant was only open for breakfast; and breakfast was particularly slow as they were training new staff (to be fair, the chef came out and apologised for the 45 mins wait).

The setting, the room, the pool and the breakfast

Liked everything

Breakfast, pool, treats provided to our room every afternoon! The monkeys in the trees right outside

Our AC wasnèt working the last night but it could have been fixed if we had realized earlier.

Beautiful pool and breakfast , friendly staff and great location close to beach and town

Our room was a little small and we had ants visiting every night to eat our little treats the maids had left us but we were in the middle of the jungle

The location in Montezuma village was fantastic, everything in walking distance and the village itself charming. The surrounding greenery around the hotel was lovely, well kept and marvellous, plus lots of animal spotting (tapiri, monkeys, frogs). We also loved the pool and breakfast area. The additional option of yoga was magnificent, the terrace it was practiced on, was hidden in the midst of a jungle, with ocean and nature sounds all around you - nothing short of amazing! Even though the room itself did not have a balcony, the terrace outside with seating was nice.

The room was very small and felt cramped - nowhere to open your suitcase. It also was very dark, the windows were to the backside into the forest and gave no light. The bathroom was also scarce - no space to put your toiletries. The recommendation probably is not to book the basic room, but one with own balcony. Breakfast choice was a bit limited, you could only get either just fruit or just eggs, but to have both, there was an extra charge.

Great location and the hotel is nicely designed, but starting to look shabby and need a deep clean, The hotel is a separate business to restaurant and whilst they serve pretty good food,the staff were absolutely atrocious and clueless, the bar was never stocked, so every item they were leaving bar to go get 1/2 an hour was about time for two Margaritas each day! It was so frustrating that we didn’t bother eating there after the first night. The hotel staff very efficient and couldn’t do enough to help and very charming. We stayed here for a special occasion and the restaurant. We were disappointed.

The restaurant staff and cleanliness of restaurant.

Reasonable poool big bed

1/ no hot water in room in the mornings 2/ staff unhelpful at best and simply rude to guests at worst- other guests at same time as us had same experience 3/ Barman appeared drunk in charge of bar night number 2 4/ my wife asked for tea at breakfast- was given a tea bag to put in her cup but no hot water! 5/ only one option allowed for breakfast - wife had granola / fruit / yogurt option - one teaspoon yoghurt only

Location fantastic -close to beach and town but quiet and surrounded by tropical forest. Lots of wildlife in gardens.

Bar prices too expensive.

Great location, beautiful grounds, lovely pool, comfortable room, good breakfast, loved the monkeys in the trees by the pool and the little beach with the waterfall & cool pool about 20min walk to the north.

A little expensive when i was there, but i think it depends on the season

Situated two minutes from Montezuma town adjacent to the stunning beach it is ideally situated with all sorts of wildlife wandering around. The pool is a peaceful heaven and regular clean beach towels available all day. The reception staff were excellent (Maria) and the Manager in making us welcome.

Our room (suspect cheapest) was very cramped and the accessibility shower leaked water out of the bathroom and into the room, no matter how softly we put the shower on. They are making every effort to develop and fix issues, so would definitely recommend this gem even if you are on a budget as cheaper food options (many excellent) just down the road.

The location- quiet area but yet a few minute walk to town. You could hear the sound of the waves from the ocean from the property. The pool was big with many lounge chairs and umbrellas for shade. The staff/manger were very helpful. The property was very lush and tropical. I got a room with a terrace- it was nice to sit outside in the morning.

The air conditioner in my room was not working great the first night or second night. I mentioned it to the staff the second day, however, it was not fixed. It was blowing air but not cool air. I ended up extending my stay and by the third day, the staff addressed the issue.

Staff were amazing at Nya, everyone was so welcoming and nice. The attention to detail and great customer service definitely made our stay better. Breakfast was delicious!

The Hotel is beautiful and we enjoyed sitting on the balcony of our room looking into nature. The hotel area is quite big and in the middle of nature but still right within Montezuma. Everything was clean and we also enjoyed the pool. The food at the restaurant was also delicious.

The only thing which I want to mention is that during our stay some of the staff seemed partly annoyed or not really into it. The website and Instagram of the hotel suggest a warm hearted place. The staff was not unfriendly per se but kind of cold or not really into it. It was a bit of a strange experience as it influenced our experience of the place.