Pool could be bigger. Could do with more family friendly suites/villas.

Great setting in the midst of a rainforest. Nature walk with hanging bridge for free on hotel grounds. Quiet and secluded setting with different buildings spaced out across the property.

Stayed in August 2025

"I had the pleasure of celebrating my wife’s birthday at this hotel, and the staff went above and beyond to make her day truly special. The service was warm and thoughtful, and the restaurant's food was flavorful, fresh, and clearly made with love. A beautiful experience we’ll always remember!"

Stayed in July 2025

Drinks and food prices too expensive.

Location / pool / rooms

Stayed in August 2025

Food and drinks are expensive compared to other places we’ve been in Costa Rica. The rooms are a bit noisy. We heard the children shouting and jumping up and down in the room above us.

Everything looks nice and it’s clean. Staff is friendly and the view is spectacular!

Stayed in August 2025

Eveything about it. The location is incredible, the staff are fantastic, the wildlife is amazing. Without a doubt a totally unique experience

Stayed in July 2025

nothing. Maybe add a hammock on the balconies?

Amazing location and view of the volcano from our balcony and room. The giant outdoor tub with jets was nice in lieu of a hottub at the pool and loved by the kids. There was plenty of space in the room for the 5 of us with 2 large beds and the mini kitchenette. Short walk to breakfast and the pool. Nice umbrellas provided. The included breakfast was wonderful with the egg/omelet bar daily. We loved the family (20+) coati that lived on the grounds and made many appearances. We also saw a wild boar, toucans and other birds, lizards on the premise. The trails with bridges (accessible from the hotel, not the separate Hanging Bridges) was wonderful to explore and walk to from our hotel room. Swim up pool bar with smoothies was fun for the kids too! Large porch balcony with rocking chairs was very relaxing.

Stayed in July 2025

Everything was amazing sometimes the heated pool was a little cold but no complaints!!!!!

The staff were amazing. The locals here are so kind it’s a very safe country. They have so many activities nearby with provided transport. The activities may be a little expensive but transport and sometimes a snack is always given. It’s a nonsmoking facility but they do have spots where you can smoke if needed. Each activity has a guide that will help you with everything. They are very professional, punctual and organized

Stayed in July 2025

Beautiful lush jungle atmosphere Great view of the Volcano

Stayed in June 2025

Cozy. Better than in the photos. Good food when the good chef was on duty. The other guy not so much. Nice vibes.

Stayed in May 2025

The hotel does feel somewhat dated, much concrete construction, including light stands. Would appreciate a mattress on the pool loungers, they were also not cleared of water and leaves in the gaps. The room layout is poor and does not flow. Whilst the wooden decorative furniture and ornaments are pleasing to the eye, it's central position means the chair to the left has no lighting and to the right the TV obscures the lovely jungle picture. Some wall mounted furniture is askew and one more bed side table would be appreciated.

Lovely location with beautiful views o Arenal Volcano. Breakfast buffet had good variety of options, excellent omelette station. Relaxing pool area after a steamy morning of wildlife searching. Two lovely leather, locally made rocking chairs on the balcony.

Stayed in May 2025

Great view of the volcano. Beautiful property a bit away (10 mins) from the main La Fortuna area however still so nice and like how it’s not too busy!

Stayed in May 2025

I wish the door to the patio would close all the way when you were outside- then bugs couldn’t get in.

Location, staff, reception staff helpful in booking excursions, breakfast, view,

Stayed in May 2025

A little bummed about the condition of the lower pool (missing tons of tiles, scratched up our feet a bit) but otherwise everything else was great.

The property is beautiful. We love coming to this resort. The staff were so kind and accommodating and interacted so nicely with our children. Highly recommend the night frog tour on the resort! It was excellent

Stayed in May 2025

Beautiful grounds and very relaxing. Our veranda in our room was beautiful.

Stayed in May 2025

The only downside was the bathroom, which was a bit odd with just a wall instead of a proper shower enclosure.”

The property was very well maintained, the pools were great, and the staff was excellent. Breakfast was delicious!”

Stayed in May 2025

Nothing

The property is entirely amazing

Stayed in April 2025

We loved the lost iguana resort! The view from our room was insane! We loved waking up early to drink coffee and listen to the distant howler monkeys on the balcony. We loved the trail around the property. We saw lots of toucans! We also loved the pools! Perfect oasis in the jungle.

Stayed in March 2025

The price of the dinner menu, was super expensive but the food was fab but we just weren’t expecting that price. Because you’re 15/20 mins away from town it’s like is it worth paying for a taxi to go into town or is it worth paying for the hotel dinner food?

The property was so unreal! We loved this. Waking up to the volcano view in the morning was honestly breathtaking. The pools, one being warm and one being cool was such a good touch! Also as the property is pretty much on a hill, the idea they have of having a buggy service to you can call to take you to and from your hotel room was perfect as the hills are rather steep!

Stayed in April 2025

The staff were excellent! They were friendly and knowledgeable. They offered an extra single bed for our family of 5, which gave us three beds. The room was beautiful with a view of the volcano from the balcony. The pool bartender was also friendly and attentive. The hotel is very family friendly and the buffet breakfast was delicious. We will definitely stay again if we travel back to that area. We also loved the hot and cold pools. It was a fun way to end our evenings, including a swim up bar!

Stayed in April 2025

Being behind the kitchen/restaurant - and the noise that came with that.

The grounds were gorgeous and so well-maintained. The staff were friendly and welcoming…always smiling, kind and helpful…especially Luis, Cairon & Mau. Thank you! Restaurant food was delicious. Would have enjoyed more lite/lunch options.

Stayed in March 2025

Far out from many restaurants and activities in the city (which also probably made for better wildlife sightings). And the food (particularly at the pool bar) was just okay without a lot of options.

Gorgeous property. Our room had a really nice balcony and phenomenal view of the volcano. Staff were very friendly. Rooms were clean. Pool bar was nice and warm!

Stayed in March 2025

Amazing property with large private tropical forest area. Staff were extremely kind and helpful. We had a great view of Arenal volcano from the terrace of our room, and enjoyed the sights and sounds of the jungle throughout the morning. Had a wonderful time.

Stayed in January 2025

Slow bar and towel service.

Soooooo pretty!

Stayed in March 2025

Lush beautiful

Stayed in February 2025