Reviews of Los Sueños Marriott Ocean & Golf Resort 5 stars

The gardens are just amazing — full of nature, peaceful, and the perfect place to relax without crowds. The daily activities are a most. Great! Our stay was made even better thanks to our room cleaner, Diana Navarro. Every day she went above and beyond, leaving the room spotless, creating beautiful towel decorations, and making sure everything was perfectly comfortable. Her effort and kindness truly stood out and made our stay unforgettable

The black sand and stones are not my favorite but the property the Marina and pool area compensates it

The amenities and included tours were wonderful. The pools were very nice as well

The mosquitos. I believe I had 9 bites in one day. I was wearing bug spray but I needed more protection especially at night.

Awful staff unhelpful

Absolutely incompetent staff

The location, the pools are spectacular and the staff is top-notch

The only thing that we did not like a better state is that we were unable to stay longer

Everyone was very nice. Pool was amazing. Food was amazing

Had a problem with the hot water. Breakfast is not included. Bed was uncomfortable.

The service.

The price versus quality.

We booked two rooms one for us and one for my parents. Communication with the property was extremely challenging. My parents room was non refundable, however, ours was fully available for cancellation. I emailed the property several times to try to change our room with no success, because my parents had an emergency and had to cancel their trip. At check in, the gentleman was able to move us to two connecting rooms instead.

The staff were a little cold at check in as well as the restaurants. The facility is beautiful if your main desire is to sit by the pool. I didn’t love the beach and it’s kind of a remote location. I’m glad we only stayed two nights, as it was kind of boring. They offer a lot of activities, but you have to scan a barcode to see what they are. Our barcode also did not work. It lacked a lot of personal touches you would expect. I also didn’t find the property to be a good value. It was expensive and the added things included in the resort fee were not well explained or easily accessible. I wouldn’t stay here again or recommend to others.

The property was beautiful. It had a very nice pool and several restaurants on site. We used the swim up bar a lot. If you just want to lay by the pool and eat/drink, then you might enjoy this resort. We stayed at 3 different properties during our trip and this was our least favorite and most expensive.

Some of the staff weren’t very friendly. At check in, they don’t go over all of the things available on the property to do. Instead, they give you a barcode to scan, which didn’t work. The beach is not pretty here, so I wouldn’t recommend it for fun beach days. The water is brown looking with black sand.

This hotel tried to cheat us. We were charged for a drink we never ordered, extra on a food bill, and an additional person—despite booking for three. That’s three separate false charges on one stay. When we asked for an itemised bill and showed them photos of what we actually signed, they suddenly claimed it was a “mistake” and removed the charges. Let’s be clear: this wasn’t a mistake. It was theft. If we hadn’t checked, they would have gotten away with it. There’s no excuse for this kind of behaviour from a brand like Marriott. Check every line of your bill. Don’t trust what they hand you.

Location and restaurants

Too hot in most areas outside of rooms

Staff was good, facilties are managed well, however very old building

Beaches was dirty, very old building